Extremely Disappointing
We chose to trust Wedding Legends to capture the best day of our lives and it backfired tremendously. My wife was distraught the day of the wedding and has been since, as pictures are very important to her and frankly Alex did not provide the service he verbally represented he would. A new team was randomly sprung on us a week before the wedding, when our decision was made based on his verbal commitment to be there himself on our wedding day. He defended this by saying it was not in the signed agreement that he would be there himself, and that he was sorry for the misinformation. The lead photographer (Veronika) did not appear to be familiar with the specific pictures we wanted and consequently missed many of them; she even missed basic wedding pictures. While there are candid pictures of us separately with our moms while getting ready, there are no posed pictures of the bride with her mother in her wedding dress at her childhood home, no posed pictures of me and my mom looking at the camera at all, and no posed pictures of me and my best man at the venue. Several people (including one of the drivers) asked where we even found her from. She asked to jump in the rolls Royce with the bride and her father, how does she not think to arrange for means of travel?? This is all besides the embarrassment we suffered in the church when our priest had to tell them multiple times not to run across the altar; after our priest said it to them multiple times. That is our parish and it was extremely embarrassing for us to apologize several times to the priest. Also, do they typically block the view from everyone present so they can’t see the entire ceremony? Getting married in a church was important for both of us and our families and the feedback we received was “the priest was great but we didn’t see anything that happened because the photographers were in the way.”
Then we finally get to the other locations and they spent significant time trying to look around and “get the right lighting” for pictures; leading to us standing around for much of the time we had allocated for pictures.
My wife provided a shot list, she even pulled it out to show the lead photographer the day of the wedding and we still missed a lot. Also I want to be clear they didn’t just forget to take them, they spent so much time trying to focus on lighting that we didn’t have time to get the pictures we wanted. We routinely spent 10+ minutes just waiting for them, which again other vendors commented on to us. I only named a few, but again none of my best man and I at the venue? None of the flower girl (my goddaughter) with the bride nor groom? Alex defended this by saying he never received the shot list, to which my wife replied with a screenshot of a group chat with him and all of our photographers where she sent said shot list. He never acknowledged that nor any of the pictures that were missed; he instead offered to send us raw files to see if we could find it ourselves - but rescinded this offer because we would not take down our negative review.
To say we were disappointed is a tremendous understatement and the worst part is that we can’t get that day back, we can’t hire someone else to get the pictures we wanted with our loved ones who were all together that day. Everyone has asked us if we got our pictures back yet and my wife gets emotional every single time because unfortunately we trusted Wedding Legends and it burned us in the end.