Quality of service4.9
Morvarid Farhang, Married on 28/10/2017
I contacted them a few weeks before my wedding and luckily they were available. I took the Traditional HD videography Bronze package. Every communication was smooth and all emails that I sent to them were answered immediately which I was very happy about. The videographer was on time even earlier than us at the ceremony in the city hall. I asked him to capture the moments during the reception so the video isn't boring and just people dancing and he truly did. The video was in a documentary format and there were so many amazing moments on the video that we really enjoyed watching.
So overall I ham very happy with their work and would recommend them.
Thanks Morvaird! I'm very happy to hear about how satisfied you are with your experience. We always try our best to make all our couples as happy as possible with the experience. All the best for a long and happy marriage!
Nicole Gendron, Married on 30/09/2017
Chris was quick to respond to emails, answered all my questions and was accommodating and flexible with our timeline and provided us valuable, detailed information. Dallas, the videographer was great the day of! We didn't have our footage edited, but we are happy with all the raw footage captured. Having our day on video was one of the best decisions we made as it not only captured the moments we missed and all our family and friends but will also be a wonderful keepsake to show our children one day!
Thanks for the glowing review! Very happy to know that you enjoyed your time with the videographer and that you love the unedited video files. It's been a pleasure helping you through the entire process. All the best for a happy and healthy marriage!
Michelle Leblanc, Married on 23/09/2017
Dallis was our videographer and he did an amazing job at making us feel at ease and we forgot he was there most of the night. He was very polite and professional. Email correspondence with fresh canadian content was very quick and any concerns they were quick to answer. I highly recommend them to be used as your videographer!
Thanks Michelle! It was an absolute pleasure working with you throughout the process as well. Wishing you both may happy years to come! :)
Abnash and Jesslyn Saran, Married on 11/08/2017
We are so happy with our wedding videography and how it turned out! Thank you so much to Chris and his team for doing such an amazing job! You captured some truly beautiful moments Chris and we are very grateful. You're incredibly talented and we are happy we were able to choose you to be part of our special day. We would give you a 100 out of 10 if we could! Thank you again! We would definitely recommend you to anyone looking for wedding videography!
Thank you kindly for the awesome review, Jesslyn & Abnash! I had a great time helping all of you throughout the entire process. I'm so happy you both love the video so much, as well as you both having had such a great experience over the two wedding days. All the best for a long and happy marriage!
Ari Rubin, Married on 08/08/2017
Chris was amazing. So flexible. So helpful and the edits are amazing. Would definitely recommend to friends. We had an Orthodox Jewish Wedding, something that Chris was unfamiliar with but he sat and listened to everything we recommended and managed to capture everything! Thanks!
Thanks so much, Ari! Jewish weddings are nothing new for us, but the Orthodox aspect was a new experience. You had a great crowd and definitely a day filled with a lot of energy & fun. All the best for a long and happy marriage!
Fresh Canadian Content
Lucy Neves, Married on 06/08/2017
We cannot put into words how much we love Fresh Canadian Content. We cherish our wedding video more than some of our wedding photos because we are able to completely re-live the day when we watch the video. Dallis was absolutely amazing at capturing every single moment from the important parts to the candid shots of our guests. He added a touch of love to every part of the video. We highly recommend choosing Fresh Canadian Content for wedding videography. We cannot wait to share our wedding video with our family and friends.
Ann Searle, Married on 15/07/2017
Chris is very professional. He answered all questions promptly. He arrived on time and delivered what he promised. We are very happy with the service. We recommend Chris and his team!
Thanks again! Nic & Ann Property416
Thanks Ann & Nic! It was an absolute pleasure helping you both throughout the process as well. All the best for a long and happy marriage!
Cara Bromsgrove, Married on 08/07/2017
I was terribly disappointed with the product I received. Although they did bend over backwards to try to fix the product and offered a discount after the fact I did not get the product I wanted and this tarnished my experience.
The quality was extremely fuzzy upon the first couple of drafts, which they ended up making better generally, but some parts of my video were not the 1080 HD quality I paid for. The camera used was not what I would expect from a professional videographer and I suggest before booking find out what camera will be used and do research as this obviously makes the most difference to the product as well as ask how much experience the videographer has and get references for the videographer not the company.
The most disappointing thing to me was that lots of our scenes are super zoomed in and don’t capture the full essence of what was going on, for example our first dance captured from our chest upwards and caught minimal images of the dance we had rehearsed with no dips of twirls, there are lots of scenes were the videographer has our photographer in front of the scene and other shots that do not compare to what the photographer captured as the videographer was not getting the best angles.
I had sent videos of what style I wanted and what scenes I wanted captured ahead of my wedding, for example a shot of my wedding dress, shoes, and bridesmaid gifts etc. the normal stuff. On the morning of my wedding the videographer kept asking me what I wanted him to do, I asked if he had not watched the small video clips of what I expected and he told me he was never given them by the company, he continued to tell me that he shoots corporate videos and hasn’t shot weddings to which looking back is pretty clear. The videographer also missed capturing my mother/father in law when we were taking family photos after the ceremony not sure what he was doing that took his focus away from the service I paid for, as a side not I had two videographers that day and neither failed to capture this and other moments of our day.
The editing of the product took a huge toll on me and put the final nail in the coffin I must have gone back 5-6 times at least after the 3rd time of asking for the same changes that they kept telling me where made and they were not I made them a table with check boxes so they could clearly see that were not changing what I had asked to be changed. It seemed the employee we were talking to would pass information to and from his editor and information must have been missed.
Overall, A for effort on trying to fix the video, but not very professional in how they went about making the changes. It took 5 months for me to get the video back at which point I just asked them to send it to me as my dream of a wedding video like they had on their website was dashed as the footage just wasn’t there. I have not showed the video to anyone as I just can’t bring myself to watch it and be disappointed in the product.
We're very sorry that things didn't work out to your liking as we did truly try our best throughout the process. As WeddingWire's current highest client rated wedding videography vendor in Canada, we always do our very best to make our couples as happy as possible.
I'm aware that everyone has different tastes and expectations, which is why our unique editing process allows our couples to critque their video before everything is finalised for them. It can be hard work depending on the complexity of the changes our couples request, although the 5 times we did go back-and-forth with the editing was completely out of the norm. We really did try our very best to make all the requests happen.
All of our videographers definitely use 1080p HD and 4K professional cameras. There are many different brands of professional cameras available in the market today where the names may not resonate with people who aren't in the industry. There are always internet discussions about which camera brand & models are best, and this changes very, very often. I can assure you that your video was recorded in full 1080 HD resolution, which is the modern standard of wedding videography today.
Our professionalism and keeping our couples happy is something we pride ourselves on. We always try our best throughout the process and I know that your final video is great, although unfortunately not perfect. Creating perfect videos is always a very difficult thing to do, even far more so than photography. I'm happy to hear that your photos are a great supplement to your video.
Even though you feel your video isn't perfect, I truly hope that it provides you & your husband many years of reminiscent enjoyment to come.
Keith Louie, Married on 08/07/2017
Fresh Canadian Content provided videography services for our wedding, and we're very happy with the results. Chris was very easy to communicate with throughout the whole process, from initial consultation to final product delivery. Any specific requests we had were taken care of. I am very pleased that he managed to capture a lot of the little details on wedding day. Thank you!
Thanks so much, Keith! It was an absolute pleasure helping you throughout the process as well. All the best for a long and happy marriage!
Heather Stepaniak, Married on 24/06/2017
We absolutely loved our videos!! Chris did an amazing job and would recommend him and Fresh Canadian Content to anyone! He was extremely professional and flexible on our day. He captured every special moment and edited the videos perfectly to depict the day. We can't stop watching them!!
Thanks so much, Heather! It was an absolute pleasure helping you throughout the process as well. All the best for a long and happy marriage!