Reviews for Elegant Professional Events

Reviews

+15 User photos

• Michelle Sent on 17/02/2024
  1.6 out of 5 rating

  1.6
  • Quality of service
    2.0 out of 5 rating
    2.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  Disappointing experience

  We were unfortunately quite disappointed with many aspects of the services that we’re provided while working on our wedding, especially the lack of responsiveness. A big reason we chose to book wedding coordinator services is because of the many services included in our initial agreement, including (but not limited to):
  
  - unlimited emails/calls
  - email reminders of any outstanding things to do within weeks of the wedding day approaching
  - Organization of the rehearsal and wedding day schedule– detailed itinerary
  - follow-up with all vendors 1-2 weeks prior to the wedding date to finalize details
  -Set up of ceremony site including; signing table, pen, programs, unity candle etc., (standard items as per bride and groom to be determined)
  
  We were extremely disappointed to notice that leading up to our wedding, it suddenly became very difficult to get in contact with Teena.
  
  I truly thought something serious must have happened as I have never heard of a wedding coordinator going completely unresponsive or missing a month before the wedding, for over 2 weeks, with zero acknowledgment of receiving emails/out of office messages, or anything. We did not get a response to our initial question we had sent until over 20 days later. Our experience contradicts what our initial expectations were upon booking the services, which indicated unlimited emails/calls.
  
  Another item that was disappointing was the coordination of the final wedding itinerary. We had a challenging time obtaining this in what we feel is reasonable timing. Our wedding was on July 29 and I had reached out following up on July 17 (although I thought we’d even have it by then) in which we were told it would be sent shortly. We did not end up actually getting the first draft until 6 days later, on July 23, only 6 days prior to the wedding. This was also after many follow-ups and being told it would be coming earlier, but then not ever actually receiving it on our end. Due to the lack of responsiveness I did most of the final vendor coordination and confirming leading up to the wedding. I have many friends who got married, who also have day of wedding coordinators (not wedding planners) and their experience was entirely different.
  
  In addition to the events leading up to the wedding, we were also disappointed with a couple of things on the day of the wedding.
  
  We had clearly planned out where everything needed to go and gave everything labeled, with pictures and directions. We provided 3 gold pens with a post-it note indicating that 2 should be laid by the guest book, and one on the signing table at the ceremony. When we went to sign our documents in the middle of the ceremony, there was instead a bright blue pen, with my gold pen nowhere in sight (the gold pen was just left in the original box).
  
  Another item that was frustrating was a missing USB with my husband and his mom’s meaningful wedding dance, which is irreplaceable to our family given my husband’s mom’s passing. After the dance portion of the night had began my husband asked for the 2 USBs he had given Teena back. Teena indicated that she only had one, which was provided and then Teena went to look for the other one but never came back with it. My husband had to reach out after the wedding, during our honeymoon to try and obtain this extremely important item. It was disappointing that it would not have been treated with more importance and that the time was not taken on the day of the wedding to look for it (since it was in Teena’s possession) so that we did not need to follow up after, and have my husband’s dad drive from Toronto to Orangeville to retrieve it.
  
  There were a few other things that were frustrating, which Teena was responsible for coordinating through her role working for our actual wedding venue (another surprise after booking these services), such as the extremely wrinkled linens, and our missing sugar flower arrangement on our wedding cake.
  
  After the wedding we did provide this feedback to Teena, in which she did apologize and acknowledge the issues and we did receive a 20% refund, however at the end of the day we did still spend a ton of money on services that ultimately caused way more stress for our wedding than they did benefit. I was very excited initially thinking the services would provide peace of mind and assistance, but instead booking these services lead to a lot of unnecessary stress and uncertainty as a result of the lack of responsiveness, and it lead to us trying to sort things out last minute, which I strongly feel we would not have been left doing had we not have booked Teena’s services. It is difficult and unfortunate knowing we paid a significant amount of money for services that were not aligned with the initial expectations set out in our agreement.

  We were unfortunately quite disappointed with many aspects of the services that we’re provided while working on our wedding, especially the lack of responsiveness. A big reason we chose to book wedding coordinator services is because of the many services included in our initial agreement, including (but not limited to):
  
  - unlimited emails/calls
  - email reminders of any outstanding things to do within weeks of the wedding day approaching
  - Organization of the rehearsal and wedding day schedule– detailed itinerary
  - follow-up with all vendors 1-2 weeks prior to the wedding date to finalize details
  -Set up of ceremony site including; signing table, pen, programs, unity candle etc., (standard items as per bride and groom to be determined)
  
  We were extremely disappointed to notice that leading up to our wedding, it suddenly became very difficult to get in contact with Teena.
  
  I truly thought something serious must have happened as I have never heard of a wedding coordinator going completely unresponsive or missing a month before the wedding, for over 2 weeks, with zero acknowledgment of receiving emails/out of office messages, or anything. We did not get a response to our initial question we had sent until over 20 days later. Our experience contradicts what our initial expectations were upon booking the services, which indicated unlimited emails/calls.
  
  Another item that was disappointing was the coordination of the final wedding itinerary. We had a challenging time obtaining this in what we feel is reasonable timing. Our wedding was on July 29 and I had reached out following up on July 17 (although I thought we’d even have it by then) in which we were told it would be sent shortly. We did not end up actually getting the first draft until 6 days later, on July 23, only 6 days prior to the wedding. This was also after many follow-ups and being told it would be coming earlier, but then not ever actually receiving it on our end. Due to the lack of responsiveness I did most of the final vendor coordination and confirming leading up to the wedding. I have many friends who got married, who also have day of wedding coordinators (not wedding planners) and their experience was entirely different.
  
  In addition to the events leading up to the wedding, we were also disappointed with a couple of things on the day of the wedding.
  
  We had clearly planned out where everything needed to go and gave everything labeled, with pictures and directions. We provided 3 gold pens with a post-it note indicating that 2 should be laid by the guest book, and one on the signing table at the ceremony. When we went to sign our documents in the middle of the ceremony, there was instead a bright blue pen, with my gold pen nowhere in sight (the gold pen was just left in the original box).
  
  Another item that was frustrating was a missing USB with my husband and his mom’s meaningful wedding dance, which is irreplaceable to our family given my husband’s mom’s passing. After the dance portion of the night had began my husband asked for the 2 USBs he had given Teena back. Teena indicated that she only had one, which was provided and then Teena went to look for the other one but never came back with it. My husband had to reach out after the wedding, during our honeymoon to try and obtain this extremely important item. It was disappointing that it would not have been treated with more importance and that the time was not taken on the day of the wedding to look for it (since it was in Teena’s possession) so that we did not need to follow up after, and have my husband’s dad drive from Toronto to Orangeville to retrieve it.
  
  There were a few other things that were frustrating, which Teena was responsible for coordinating through her role working for our actual wedding venue (another surprise after booking these services), such as the extremely wrinkled linens, and our missing sugar flower arrangement on our wedding cake.
  
  After the wedding we did provide this feedback to Teena, in which she did apologize and acknowledge the issues and we did receive a 20% refund, however at the end of the day we did still spend a ton of money on services that ultimately caused way more stress for our wedding than they did benefit. I was very excited initially thinking the services would provide peace of mind and assistance, but instead booking these services lead to a lot of unnecessary stress and uncertainty as a result of the lack of responsiveness, and it lead to us trying to sort things out last minute, which I strongly feel we would not have been left doing had we not have booked Teena’s services. It is difficult and unfortunate knowing we paid a significant amount of money for services that were not aligned with the initial expectations set out in our agreement.

  Elegant Professional Events's reply:

  Please let me start by again apologizing that your experience was disappointing and caused you stress. I have never had this happen in over 20 years of being in business and I feel absolutely horrible that it happened to you for your wedding.
  As I had explained to you in our discussion after your wedding, my personal life has never previously affected by ability to provide total dedication and high-quality service.
  This was not the case for your wedding, due to an unforeseen, devasting and life changing event in my life I was unable to provide you with the level of service that I normally pride myself in giving to all of my couples. That is why, for the first time since my business opened, I issued a refund. I do wish I could change how everything turned out and I know that I cannot. And I do truly feel awful about that.
  I do wish you all the best for your future together!
  
• Daniela Sent on 05/11/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  So worth it!!

  Teena was amazing! I knew I wanted a day of coordinator to help out so I could enjoy my day without having to worry about anything, and she did just that. From the initial phone call, Teena was very straight forward and let me know everything that she would handle for our event, including things I hadn't even thought of. Leading up to the event she continued to be thorough and easy to contact, returning every email in a timely matter and addressing my concerns/questions. On the day of my event, she handled everything and I didn't have to worry about a thing! I highly recommend Teena, you won't regret it!

  Teena was amazing! I knew I wanted a day of coordinator to help out so I could enjoy my day without having to worry about anything, and she did just that. From the initial phone call, Teena was very straight forward and let me know everything that she would handle for our event, including things I hadn't even thought of. Leading up to the event she continued to be thorough and easy to contact, returning every email in a timely matter and addressing my concerns/questions. On the day of my event, she handled everything and I didn't have to worry about a thing! I highly recommend Teena, you won't regret it!

  Elegant Professional Events's reply:

  Thank you for these amazing words, it was wonderful to work with you both! It means a lot to hear that you had the day you dreamed of! I wish you all of the best as you continue on your adventure together! Thank you for choosing me to help you with your day!
• Carolyn W. Sent on 31/08/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We would give 6 out of 5 stars if we could

  Adding Teena to our team was one of the best decisions we made when planning our wedding. We had done as much work hiring vendors on our own as we could and when we needed extra help to finish planning Teena was a perfect fit. She has many years of experience, knew many of our vendors well, and had good working relationships with them already. We were glad to lean on her expertise, she knew all of the right questions to ask to help us get set up and was able to provide recommendations for other services and vendors when we were struggling to find the right fit. The day of ran smoothly and it helped us to relax knowing that someone else had everything under control so we could focus on enjoying the day.
  
  Thank you Teena!

  Adding Teena to our team was one of the best decisions we made when planning our wedding. We had done as much work hiring vendors on our own as we could and when we needed extra help to finish planning Teena was a perfect fit. She has many years of experience, knew many of our vendors well, and had good working relationships with them already. We were glad to lean on her expertise, she knew all of the right questions to ask to help us get set up and was able to provide recommendations for other services and vendors when we were struggling to find the right fit. The day of ran smoothly and it helped us to relax knowing that someone else had everything under control so we could focus on enjoying the day.
  
  Thank you Teena!

  Elegant Professional Events's reply:

  Thank you both so much for such an amazing review! It was wonderful working with you. I wish you both the best of everything, a life filled with laughter, special moments and true happiness!
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• Samantha M. Sent on 03/06/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  You need her!

  Our wedding would have not been as seamless and stress free as it was without Teena. Our venue wasn't the greatest at communicating and Teena filled in all the gaps and put my stress at ease. She was always there to reassure me and offer a solution to any problem that came up. I feel like I actually got to enjoy my wedding day because I knew the logistics side of things was in good hands with Teena. We were on a tight budget with our wedding so I was hesitant to spend money on a month of coordinator and I can honestly say it was by far the best money we spent on the wedding. My recommendation to any bride is to cut back in other areas of the wedding in order to afford hiring Teena. I promise you that you will enjoy your day a million times more knowing that someone else is handling all the small details. I got to fully enjoy the morning with my mom instead of her running around setting everything up. I actually get stressed thinking about how chaotic the day would have been without having her there to keep everything in order!

  Our wedding would have not been as seamless and stress free as it was without Teena. Our venue wasn't the greatest at communicating and Teena filled in all the gaps and put my stress at ease. She was always there to reassure me and offer a solution to any problem that came up. I feel like I actually got to enjoy my wedding day because I knew the logistics side of things was in good hands with Teena. We were on a tight budget with our wedding so I was hesitant to spend money on a month of coordinator and I can honestly say it was by far the best money we spent on the wedding. My recommendation to any bride is to cut back in other areas of the wedding in order to afford hiring Teena. I promise you that you will enjoy your day a million times more knowing that someone else is handling all the small details. I got to fully enjoy the morning with my mom instead of her running around setting everything up. I actually get stressed thinking about how chaotic the day would have been without having her there to keep everything in order!

  Elegant Professional Events's reply:

  Thank you Samantha for the amazing review! I was so happy for you both, it was a beautiful day and you both deserved it. Thank you for letting me a part of it and I am so glad I was able to relieve any stress you were feeling and you were able to spend time with your mom and bridal party and really enjoy your day. It does go by quickly. It was truly my pleasure!
  
• Ali M. Sent on 06/09/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Teena is awesome

  Very professional and handled everything with grace on our wedding day! Everything ran on time and every little fire was put out with no stress. I highly recommend Teena!

  Very professional and handled everything with grace on our wedding day! Everything ran on time and every little fire was put out with no stress. I highly recommend Teena!

  Elegant Professional Events's reply:

  Thank you both, it was truly my pleasure! Wishing you both a life filled with more travel,adventures, laughter and joy!
• Cassandra W. Sent on 21/06/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  An excellent support!

  We had booked Teena for Day of Coordination before COVID changed all of our wedding plans. Teena was an amazing support through all of the ups and downs of postponing our wedding and ultimately reducing our wedding down to 6 people due to COVID restrictions. In moments where we felt so stressed about negotiating with the venue, Teena was able to step in and to help us come to an agreement that was satisfactory to both parties. She listened to us through our most stressful moments, and supported us in making our decision to host a small, parents only event on the wedding day. Teena did a lot of unconventional work that none of us could have planned for, and did so with flexibility and tact that we could only dream about. If you are looking for someone to support you through your wedding planning, I highly recommend that you consider hiring Teena for your special day.

  We had booked Teena for Day of Coordination before COVID changed all of our wedding plans. Teena was an amazing support through all of the ups and downs of postponing our wedding and ultimately reducing our wedding down to 6 people due to COVID restrictions. In moments where we felt so stressed about negotiating with the venue, Teena was able to step in and to help us come to an agreement that was satisfactory to both parties. She listened to us through our most stressful moments, and supported us in making our decision to host a small, parents only event on the wedding day. Teena did a lot of unconventional work that none of us could have planned for, and did so with flexibility and tact that we could only dream about. If you are looking for someone to support you through your wedding planning, I highly recommend that you consider hiring Teena for your special day.

  Elegant Professional Events's reply:

  Thank you so much for all of your kind words. It was an adventure over this past year but it was definitely a pleasure to help you work through it all. You are a wonderful couple and I am wishing you both all the best with your lives and your new adventures.
• Aly K. Sent on 30/05/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The absolute BEST

  Teena is the absolute best and so necessary for a wedding. I am a very organized person who loves planning but I didn’t want to have to worry about anything. I know issues happened leading up to the wedding and she took care of it all. To show the high points:
  - one of our vendors got COVID19 (a week from the wedding) and she helped get a replacement
  - when there was an issue with a guest and allergies, she knew exactly how to handle it without making it a big deal
  - everything was set up so perfectly and exactly like I dreamed without a lot of direction
  - she pointed out the key points we needed to know and it was so necessary, we would not have thought of on our own.
  - when we had to push our wedding out (twice) due to COVID19, she held prices and was so accommodating to us.
  
  I could keep going on and on! Basically -you don’t have to worry about a thing and the wedding was an absolute DREAM and I don’t say that lightly. I have high expectations and it surpassed!
  
  If anything else bad happened, we were not aware which is amazing. Most importantly helped us have the best day ever without any worry.
  
  Honestly, if you are looking for a wedding coordinator, look no further because Teena is the only way to go!

  Teena is the absolute best and so necessary for a wedding. I am a very organized person who loves planning but I didn’t want to have to worry about anything. I know issues happened leading up to the wedding and she took care of it all. To show the high points:
  - one of our vendors got COVID19 (a week from the wedding) and she helped get a replacement
  - when there was an issue with a guest and allergies, she knew exactly how to handle it without making it a big deal
  - everything was set up so perfectly and exactly like I dreamed without a lot of direction
  - she pointed out the key points we needed to know and it was so necessary, we would not have thought of on our own.
  - when we had to push our wedding out (twice) due to COVID19, she held prices and was so accommodating to us.
  
  I could keep going on and on! Basically -you don’t have to worry about a thing and the wedding was an absolute DREAM and I don’t say that lightly. I have high expectations and it surpassed!
  
  If anything else bad happened, we were not aware which is amazing. Most importantly helped us have the best day ever without any worry.
  
  Honestly, if you are looking for a wedding coordinator, look no further because Teena is the only way to go!

  Elegant Professional Events's reply:

  Aly and Kyle, it was my absolute pleasure to work with you through to your wedding day. It was a beautiful day and my honour to be a part of it. You made my work easy and are such a sweet couple! Thank you for this wonderful review. I wish you both a life filled with joy, adventure, love and laughter!
• Kaitlin N. Sent on 20/10/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Saying "Yes" to a Planner was a No Brainer!

  Saying "yes" to a wedding planner at Elegant Professionals was one of the best decisions we made when planning our wedding. Planning a wedding during COVID was INSANE with last minute venue changes, menu updates, government restrictions a constant moving target there was a lot on our plate. Having Teena there every step of the way, keeping the influx of questions, emails, calls to the absolute bare, necessary minimum allowed us to truly enjoy the day. She took our decor vision and executed it to perfection - I can't even believe we considered doing it ourselves. Investing in a planner from Elegant Professionals is the best money we ever spent when it came to our wedding...highly highly recommend!

  Saying "yes" to a wedding planner at Elegant Professionals was one of the best decisions we made when planning our wedding. Planning a wedding during COVID was INSANE with last minute venue changes, menu updates, government restrictions a constant moving target there was a lot on our plate. Having Teena there every step of the way, keeping the influx of questions, emails, calls to the absolute bare, necessary minimum allowed us to truly enjoy the day. She took our decor vision and executed it to perfection - I can't even believe we considered doing it ourselves. Investing in a planner from Elegant Professionals is the best money we ever spent when it came to our wedding...highly highly recommend!

  Elegant Professional Events's reply:

  Thank you so much for your kind words!! It was a joy to watch you share your day (although different from your original plan) with those you love, it was my pleasure to help you enjoy the day. Wishing you both and your family all the best!
• Shelley B. Sent on 07/06/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  It was great to work with Teena

  Teena was a great help leading up to my wedding date and the day of the event went smoothly, she was comfortable and calm-which helped me stay grounded during the wedding. I would definitely recommend her as a wedding planner- Thank you Teena!

  Teena was a great help leading up to my wedding date and the day of the event went smoothly, she was comfortable and calm-which helped me stay grounded during the wedding. I would definitely recommend her as a wedding planner- Thank you Teena!
• Lesley Sent on 11/11/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing wedding planner!

  Teena was absolutely amazing! She helped so much with reliving my stress on the day of because I knew she had it all under control. She was super responsive and flexible, very understanding and comforting throughout the stressful times leading up to the big day. She worked with me to fit her services into my budget, I couldn’t imagine the day going as well as it did if it wasn’t for her. Thanks so much Teena, you are one of a kind!

  Teena was absolutely amazing! She helped so much with reliving my stress on the day of because I knew she had it all under control. She was super responsive and flexible, very understanding and comforting throughout the stressful times leading up to the big day. She worked with me to fit her services into my budget, I couldn’t imagine the day going as well as it did if it wasn’t for her. Thanks so much Teena, you are one of a kind!

  Elegant Professional Events's reply:

  Thank you to you both! It was truly my pleasure to work with you on creating a beautiful wedding day! Thank you for your wonderful review and I wish you both all the best for the coming years! Don't work too hard! :)

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