Reviews for The Polka Dot Paper Shop
Reviews
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![Kristina]()
Kristina Sent on 12/10/2026Unprofessional Behaviour and Poor Quality Product
We highly advise not going with this company for any of your stationary needs, especially not for your wedding day. There are so many more reputable companies doing stationary. Multiple moments of poor attention to detail and no accountability for a falling seating chart sign on my wedding day.
I went to pick up my wedding invitations and they were printed in the wrong colour, pushing back the date I could hand them out to my family and friends (a hefty $5000 was charged for these invitations). The person making my order hadn't put the correct colour down in the system and I was asked to guess the colour on the spot having no knowledge of how it would print. The colour ended up being too orange for my liking, and this was something Jenna was supposed to be in control of. Fast forward to obtaining my day-of stationary digital proofs, all in an incorrect colour as well - thankfully I caught it prior to print. Now onto the wedding, the bar sign and memory table signs were printed in a different new colour and were very transparent, my guests complained they couldn't read the signs as it was too light. The worst of it? Our three-tiered seating chart came apart during our cocktail hour, falling forward like a DIY project. Guests have videos of this happening, and needless to say it was very embarrassing for a hefty price tag.
Our planner brought all of our concerns to Jenna after the wedding. What shocked us most was her attitude and poor behaviour about our experience. At first she said the seating chart was in perfect condition and she "considered the matter closed" not even entertaining it. After we showed her proof of it falling forward in my guest videos/photos, her excuse then became that someone bumped into it and it's still not her problem. In regards to the day-of stationary being printed in the wrong colour, she said she was always going to print our day-of stationary in the right colour, but she was just appeasing me by changing it digitally. This is laughable as she makes you sign a contract that everything on the stationary digital proof, including colour, is approved by you and it won't be their fault if after you want to change it. Which means, if I did sign off on that wrong colour and they printed it, they'd blame me if it was the wrong colour.
As a client (and bride) it is very obvious she takes no responsibility, accountability, or care for such an important and special day as a wedding. She likes to also go on Instagram with rants about various topics, one was how so many clients are changing their designs last minute and she's not used to it. This was right after we were not happy with her initial design for our invitations and asked her for a change to the invitation suite. She has also since posted a story about securing seating charts (and yet no attempt to reach out to us was ever made). Also, be prepared for multiple emails about payment due dates that are automatically generated despite not having our digital proofs yet to approve. It has come across very bluntly to us as a couple that she cares about getting paid more than her value of her work or her clients. Be prepared that after you pay and your event has happened, there is absolutely no chance of you being heard. She made zero attempt at reaching out to us directly and dismissed our concerns, attempting to pass blame and avoid accountability. I would absolutely stay away as a bride if you want a company that cares about their clients and the quality of their work. There are SO many other amazing stationary companies in the GTA. -
![Salvatore]()
Salvatore Sent on 17/08/2023Amazing Experience
Working with Aaron and the entire team at The Polka Dot Paper Shop was a breeze!
They made the most beautiful stationery, signs, menus, table numbers, menus, belly bands and other stuff for our wedding and we couldn't have been more thrilled with the outcome.
They created beautiful designs that were PERFECT for our wedding day and because they were so good, there was little time lost when it came to approving the final designs.
We can't thank them enough and are so happy to have worked with them.
You will not be disappointed if you choose to work with this amazing team!
Sal and Conor
Wedding at Graydon Hall Manor
Toronto, Ontario
August 13th 2023 -
![Laura]()
Laura Sent on 10/08/2022Best wedding stationers ever!
Jenna and her team at The Polka Dot Paper Shop are experienced professionals who absolutely know what they are doing and will make your entire wedding or event spectacular. It may seem silly because "it's just paper," but it's so much more than that. They will create a masterpiece that is seamless from start to finish for your guests. The invitations set the tone for what is to come, and they will do a fantastic job with this. They are flexible and creative, so will accommodate your requests and style - more importantly, they will help work within your budget to make sure you get your dream stationery.
We ordered save the dates, change the dates, invitation suite, table numbers, menus, programs, seating chart, design for our dance floor decal, and thank you cards. Everything was beautiful and flawless. We got so many messages and compliments about the invitations alone, which made people get very excited for our big day. The programs, which are often super boring and formal IMO, were beautiful, fun, and also served as fans on the day of. All the other day-of elements were seamlessly integrated because they used design elements from our invitations across everything and made the ceremony and reception space so much more beautiful. I wish I had the professional photos to share now, but phone ones will have to do until we get them.
Thank you so much to Jenna and the rest of your team! We can't wait to get the thank you cards too. :) -
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![JULIA]()
Julia Sent on 16/08/2021Beautiful Wedding Invitations
Overall great experience. Jenna was fantastic to work with. She was responsive, very nice, and our invitations were absolutely beautiful. Thank you so much Jenna for your amazing work. I highly recommend Polka Dot Paper Shop for any stationary needs!! -
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![Julia]()
Julia Sent on 07/09/2020Best in the business!
The Polka Dot Paper Shop team were beyond amazing! From the beginning, Jenna was outstanding and made sure my wedding invitations were everything I envisioned! My guests were blown away with not only our invites but our signs and ceremony programs. Everything was so beautiful:) -
![Taylor]()
Taylor Sent on 20/05/2020Polka dot passion.
Jenna and her team are exceptional at what they do. My guests were so impressed with how beautiful our invitations and day of stuff were. -
![Gloria]()
Gloria Sent on 01/05/2020Amazing quality
Jenna and her team have been so amazing. I can’t say enough good things about the polka dot papershop. Money well spent. I love my invites... my guests love them. My brother in law said “I’ve been invited to plenty of weddings and I have not seen more elegant invites”. Our wedding is in Aug (we’re still dealing with COVID so no clue if we’ll have to postpone) but Jenna has been great to work with especially with the possibility of us having to postpone the wedding. I would highly recommend and work with them again.
Thank you for making it such an amazing experience Jenna
Gloria
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