Reviews for Bliss Bridal
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
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![Dessa]()
Dessa Sent on 04/10/2023Lovely experience
From the moment I walked in to the moment I received my dress everyone was do professional and helpful. I dud feel like they really understood my needs. I will admit I wasn't completely happy with the alterations but the dress was still beautiful. -
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![Paige]()
Paige Sent on 16/08/2023Great Shop
Amazing selection of dresses/gowns. I found my wedding dress on my second dress I put on. I felt my consultant really listened to my vision & was kind & friendly.
The shop itself is so gorgeous & feels so elegant. I wish I could do the experience all over again! So much fun trying on dresses! -
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![Erin]()
Erin Sent on 08/05/2023Staff were amazing and helped me find my amazing wedding dress!
Staff were experienced and amazing -
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![Newton]()
Newton Sent on 03/05/2023Great initial service, clerk lacking relevant knowledge
My daughter and I had a wonderful day in Kelowna shopping for her grade 12 prom dress, it was a special event that we made the day of. We made an appointment at Bliss Bridal and the session went really well; the clerk was attentive and professional, and my daughter was thrilled with how all seven of the dresses she tried on looked. It was almost impossible for her to decide which one to buy. The one she chose needed 'minor alterations' that we would get done in our hometown (2.5 hours away). The Bliss Bridal clerk assured us multiple times that it would be no problem for our seamstress to make the needed alterations. We chose Bliss because we are not well versed in sewing or formal wear. We valued their professional opinion and guidance. Sadly it turned out that the alteration was NOT minor in any way. My daughter is a size two and the dress we bought was a size 0 that required major alterations that took well over two hours. Our seamstress, who has been doing prom dress alterations for over two decades, felt terrible for us but in the end took just over two hours of her time. She explained that she would need to add a panel at the back and that the fabric is fragile to work with. The seamstress also went on to say that she sees this all the time from formal wear shops; the lack of knowledge on what can and cannot be done with ease to a dress that doesn't fit at the time of purchase. I contacted Bliss Bridal and explained the situation with pictures from the time of purchase and the alteration. I asked Bliss Bridal to reimburse us for the $150 that the alteration cost, but they refused and took absolutely no responsibility for the poor advice that we were given. We were disappointed that such a high end specialty show would give poor advice in the first place, and then that they would not take responsibility was the icing on the cake. I would not recommend this business. Mistakes can happen, but to call themselves a professional establishment and not take any responsibility is unacceptable. In our email exchanges they went as far as to question my honesty about when my daughter's prom was taking place and tried to blame the seamstress for not knowing what she was doing. -
![Mckenzie Gabara]()
Mckenzie Sent on 13/12/2022Beautiful gowns
Helped me find my dream dress. -
![Skylar]()
Skylar Sent on 16/11/2022Excellent experience!
Found my dress on day 1 of looking, and was able to get alterations done to make the dress exactly how I wanted for my wedding day! The staff are all extremely professional and knowledgeable and the prices are very reasonable! -
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