Shannon Married on 24/08/2019
I got married on July 27th 2019 and we hired Terry. This was one of the best decisions we made. The dance floor was full the whole night. He had the dance floor going till the end and everyone had such a wonderful time dancing many guests commented on how amazing he was. Would 100% hire again.Sent on 05/08/2019
G&G Music Ltd's reply:Hi Shannon,
Jesse Married on 31/12/2018
A Month Wasted
We were planning to have G&G Music DJ our wedding, but after working with them we don't plan to ever do business with them again.Sent on 26/05/2018
We met with a particular member of G&G's staff on April 29, 2018 to discuss what we wanted for our wedding, and he seemed to be able to offer a lot of what we wanted just barely within our budget (likely because we told him our budget ahead of time - something we don't plan on doing again in the future). Things were sounding good, so we asked him to send us a formal quote.
We received the quote a couple days later and found that there were numerous prices that were above what we were told at our meeting with G&G. There were also items on the quote we said we didn't want (such as a photo booth), among other issues.
We contacted the individual we had met with and brought up our issues with the contract to him. In our email, we used a particular price inconsistency in the quote as an example: an item that we were told was $50 even at the meeting, which was now being quoted as "$70-$370". So, in the best case scenario the item would be $20 more than we were told, and in the worst case scenario it would be hundreds more (something we couldn't afford multiple instances of on top of all the other wedding expenses).
Instead of apologizing for the confusion and working with us to make the quote more agreeable and clear for both parties, G&G responded by saying that "$50 was a rough starting price". The individual then proceeded to say that if we bundled the item with another package (which we did not want and never discussed prior), there would be a discount that would bring the item to $52.50. He said, "so in reality I'm really only $2.50 off in price", leaving out the fact that to get that price we need to pay an extra $100 for a package we don't want.
After a few emails back and forth, the conversation ended on May 14, 2018, where we said the following:
"Our concern is that prices at our meeting were presented as exact prices we should budget for. Now, looking over the contract and emailing back and forth, we're finding out various items were quoted to us at the absolute lowest value and that we would probably need to pay quite a bit more than discussed to receive what we expect."
And his response was simply:
"Let me revise the contract and see if it works for you both. Im playing on the island till late Wednesday so ill be able to get to your contract Thursday."
Fast forward to May 25, 2018 (a week and a half later). I sent the individual another email asking for an update. He responded this morning with the following:
"I'm sorry I should have emailed you sooner but this is a very difficult letter to write. I certainly don't want any hard feelings.
After your last email I felt like my integrity was being brought into question.
I understand the confusion with the [item] but your email implied that I had changed quotes on "various items." I've been playing in bands and Djing for a very long time and this is the 1st time anyone has been unsatisfied or accused me of changing prices.
I want this to be a very positive experience for you both and it's not feeling that way. You should enjoy every part of the planning right up to and including your wedding day so I feel it would be best if you found another DJ."
IN SUMMARY, if you plan to work with G&G Music, just know that they are never in the wrong, and if you have a complaint with their service they will tell you they will resolve it, then proceed to not say or do anything related to your request.
Since we are the first of both our friend groups to be getting married, G&G Music can look forward to not receiving business from any of our friends and family. Now, we will work on finding a new DJ after wasting the last month working with G&G Music.
G&G Music Ltd's reply:Hi Jesse & Brittany, I work very hard to accommodate every customers needs. Unfortunately, sometimes mistakes are made, which does not justify the situation but I sincerely apologize for the confusion. Just to clarify; I gave you the quote for the DJ services before you mentioned your budget. When you told me your budget; I reduced my quote by $100 to help you out. Even though you were getting married on New Years, the photo booth price I quoted was the regular price and not the new years price which is always higher and I also included a further 20% discount on that to help you two out. I apologize with regards to the monograms, I should have brought out examples of Monograms with exact pricing on them. It would have made things much clearer for you. I'm also very sorry for not contacting you sooner when I suggested you find a different DJ ... it was a very difficult decision for me and I know this was upsetting to you both. I wish you both every happiness and hope your wedding day is all you hoped for.
Meeti Gupta · Married on 17/11/2018
Thank you Terry!
G&G did an excellent job at our wedding. The service was very professional and Terry worked with us to cover all of our special requests I would absolutely recommend this vendor!Sent on 20/12/2018
G&G Music Ltd's reply:Thanks so very much for the nice review Meeti. From the pre-wedding consultations right through to the ceremony and reception you were so wonderful to work with.
Jennifer · Married on 16/06/2018
Wedding of David and Jennifer
Terry did a great job on our wedding on June 16, 2018. From the consultation meeting to the event itself, Terry was very professional and great to work with. My husband and I were really impressed and would definitely hire him again in the future and would recommend him to our friends and family.😄Sent on 24/06/2018
Dayna Harder · Married on 08/08/2015
From start to finish, G&G Music was amazing, and I would highly recommend them.Sent on 12/08/2015
I was planning a small backyard wedding, and didn't want to blow my budget on a DJ for the evening, however as all would agree music is a key part of the night. I sent an inquiry in to G&G Music after finding them online to see what they could offer in regards to DJ services, and was so happy with the response I got. Terry recognized what I was looking for, and offered a solution that fit both our venue, style and budget absolutely perfectly! We got a DJ "rent a system", with wireless mic/dance floor lighting, etc, and had one of our buddies run it for us that eve. I had no idea this was even an option! They were quick to respond to any and all inquiries, and I would definitely use their services again or recommend them to anyone looking. By far the best value for hands down the best price!
G&G Music Ltd's reply:Hi Dayna,
[Anonymous] Married on 30/05/2015
I would highly recommend G&G Music for your DJ needs.Sent on 07/07/2015
My husband and I used them for our wedding on May 30, 2015 and Terry did a fantastic job. He's super friendly and accommodating and we got exactly what we were looking for. His prices were better than anyone else we found and I can assure you he was worth every penny and more.
G&G Music Ltd's reply:Congratulations on your wedding, and thank you so much for the review! We really appreciate any feedback
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