We deeply regret hiring Seventh Heaven as our wedding caterer. While the food itself was good and the day-of staff were genuinely fantastic (with a few team members who truly stood out) the lead-up to our wedding was full of stress, misinformation, and disorganization that simply should not happen with a $17,000 vendor.

The issues we faced went far beyond minor planning hiccups. We experienced a concerning lack of transparency, hidden costs, repeated invoice errors, conflicting information, poor communication, and general disorganization from start to finish. Every clarification seemed to uncover a new cost or a missed detail, and it always took forever to get a response, leading to me having to follow up over and over while trying to plan a whole wedding.

We never received the hors d’oeuvres plate we were promised for cocktail hour, and only saw two of the several appetizers we’d selected. After the wedding, we were told there were no leftovers despite seeing a very good amount of our wedding cake, remaining desserts, and other food while they were packing each of the tables up. We requested ALL leftovers to be sent home with us (again for $17,000 weeks should have takeout boxes). Instead just two small containers was left the next day in the bar fridge, one of which was entirely fruit. We reached out and were told that this was their “standard.” Our cake topper also went missing.

We sent a detailed complaint on June 19, which was acknowledged and met with a promise to respond by the end of that week. We were actually quite happy with the response. But then we never heard back. Despite three follow-ups, we’ve now been completely ignored for over five weeks. That silence after such a frustrating experience, has only added to our disappointment, and reinforced the feeling we’ve had this entire experience.

I’ve seen all the great reviews on Google, and frankly, I’m shocked. Based on our experience, I feel like I’m reading about the wrong company. If we simply had a one-off bad experience, it shouldn’t be this hard to work with us privately, especially when we went out of our way to be respectful and constructive. We didn’t rush to post this review because we genuinely hoped they’d work with us to find a solution. They didn’t.

A lot of our friends are getting married, and they know about our experience. But it’s honestly scary to think that others might see all the five-star reviews, trust this vendor with $17,000 like we did, and end up going through the same thing.

The food and day-of staff were the only highlights. But this was by far our most expensive vendor — and the only one we regret. We cannot recommend Seventh Heaven. It’s just not worth the risk.

Screenshots attached of my attempted communication with seventh heaven including dates, and their one response. Full emails not shown as the two first ones are quite lengthy and the point is really the dates and proof that I have tried reaching out again and again.

We used seventh heaven to cater our wedding this past weekend (aug 24th 2024). We were hesitant about food being catered at a barn as there was no 'standard kitchen' on site but Seventh Heaven really amazed us. We worked closely with Katelyn who was super helpful from start to finish. From signing contracts, checking in on our throughout our year planning, to food tasting, to making our reception itinerary and executing our whole service was phenomenal. Their food was just as amazing at my wedding as it was during our food tasting. Her team is also INCREDIBLE. From the decor they set up, plating, bartending, the service.. everything was A1. I would highly recommend Seventh Heaven to cater any event you do host. They wont disappoint! Thank you for everything that you did and made my wedding everything I've ever dreamed of. Love: The MacDonalds.

We had our wedding at Caledon Valley Estate and Seventh Heaven was the caterer for the venue. Katelyn and her team were absolute professionals when it came to looking after our guests. She was well organized during the planning process which made everything run smoothly the day of the wedding. Katelyn was quick to respond to our emails and was always checking in to verify what we needed. She was always on top of things and was able to quickly have everyone change to an alternate method if needed. We were so impressed with her work, we hired her as our Day of Coordinator. Katelyn was a game changer for us, as she helped ease our stress. She took the time to walk through every detail for the day which helped greatly in calming our nerves.

The food was delicious from our tasting to the night of, everything we had made our taste buds sing in delight! The food was hot, fresh, and full of flavour, our guests were raving about how good it was. The servers made sure to take out/clear the plates in a timely manner, the bar staff kept the drinks flowing.

A big shout out to Lyle for looking after our head table, he was the sweetest and always made sure we had what we needed. He even covered our food if we were out making our rounds.

Seventh Heaven truly helped make our wedding a dream, we are sad it is over, and can not thank you guys enough!

Connie & Andrew

We had our wedding June 2024 at Caledon Valley Estate, and Seventh Heaven was the preferred vendor. We loved our experience with Seventh Heaven. Katelyn is an absolute dream - detail-oriented, clear communicator, and someone who goes above and beyond to help couples (with more than just catering questions!). The food at Seventh Heaven is delicious. We have heard such positive feedback from our guests - and of course we loved it as well. Seventh Heaven even went outside of their catering menu to incorporate additional requests from us - such as a different type of fish to be added to the main course. Only positive things to say about them! You won't be disappointed.

For our wedding in March of 2023, we booked Seventh Heaven catering and we were so impressed with the taste and service of the food! I would highly recommend this catering company to friends and family!

Seventh heaven is the perfect vendor for any food needs! Their food is mouth watering - every single course. They were very accommodating with our requests and are extremely mindful of dietary restrictions and go above and beyond to meet those needs.

Seventh Heaven catering was everything and more I could have dreamed of for my wedding food. I can’t tell you how many compliments I have received about the food for our special day. Everyone absolutely loved it. The staff was extremely organized and professional. I would definitely recommend them for any occasion you may have in the future.

while the down fall at a lot of wedding can be food for my wedding it was the talk of the night. Our guests couldn’t get enough of the food. It was perfectly cooked, flavourful and exactly the way it tasted when we did our trial. They we amazing to work with and the night was perfect thanks to their team!

I just want to say a HUGE thank you to Edgardo and everyone at Seventh Heaven Event Catering. Me and my husband had to cancel our original wedding venue 2 weeks before our wedding. We found a new venue (Rainbow Valley Wedding Barn; amazing) who was working with Edgardo and he SAVED our lives! Absolutely amazing service from him and his staff. He completely took care of everything for us, including decor in the barn. I could not have have imagined a more beautiful wedding! And the FOOD was INCREDIBLE!! I could not get enough compliments from all my friends and family about how amazing the food was. I'm not just saying because it was my wedding, but I don't think I've ever had better food at any other wedding.

Edgardo took care of everything for us and I am so blessed to have had him and his team for our wedding. Thank you thank you and many more thank you's! Highly recommend Seventh Heaven!!

Absolutely fantastic service!

These guys went above and beyond what we asked... The food was truly amazing and they kept the bar stocked for the night. They also helped with any other issue we had... Acting as wedding planners and managing the night!

1 year later people still say that our wedding was one to comment on... In part seventh heaven is responsible!