Reviews for The Cake Box

The Cake Box

Kitchener, Ontario

4.7 out of 5 rating, 38 reviews

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Reviews

4.7 out of 5 rating

38 reviews

95% recommend it

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Quality of service
4.7 out of 5 rating
Response time
4.7 out of 5 rating
Professionalism
4.8 out of 5 rating
Value
4.7 out of 5 rating
Flexibility
4.8 out of 5 rating

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+19 User photos

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Linda C. Sent on 10/02/2024

5 out of 5 rating
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Great Cake!!! and very delicious

We were very pleased with our Cake and delivery, set up and that the cake also was very delicious, we had non left. Great to the last Crumb.

We were very pleased with our Cake and delivery, set up and that the cake also was very delicious, we had non left. Great to the last Crumb.
Colleen W. Sent on 04/10/2023

5 out of 5 rating
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Great experience

Whole experience with The cake box was amazing. Cake looked beautiful and tasted delicious. The whole team was very professional. I had no worries that the cake would make it to the venue on time and look amazing.

Whole experience with The cake box was amazing. Cake looked beautiful and tasted delicious. The whole team was very professional. I had no worries that the cake would make it to the venue on time and look amazing.
Veronique Sent on 23/08/2023

1.2 out of 5 rating
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Very disappointed

We were so disappointed. They forgot our cake topper for our wedding cake. We do not recommend them.

We were so disappointed. They forgot our cake topper for our wedding cake. We do not recommend them.

The Cake Box's reply:

Hello Veronique,
We are so sorry about this!
We sent you an yesterday as soon as we realized that this happen to apologize and offer to reimburse you for what you paid for the mr&mrs topper. We offered and anniversary cake as well in hopes we could try to make this up to you.
We do wish you had replied to our email so that we could try to make this up to you as we feel terrible.
An employee had taken the topper and stored it but forgot to make a note on your file that it was brought in. We are doing our best to ensure this never happens again.
Again our deepest apologies.
the cake box team

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Breanne F. Sent on 18/02/2023

5 out of 5 rating
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Beautiful and Delicious

We opted for a two-tier cake with white buttercream icing. The bottom tier was lemon blueberry and the top tier was mint chocolate. Both flavours were delicious, and the cake was gorgeous. We dropped off some flowers at the bakery the day before the wedding, and when we saw the cake the next day, we couldn't have been happier with how it turned out. The customer service was excellent as well.

We opted for a two-tier cake with white buttercream icing. The bottom tier was lemon blueberry and the top tier was mint chocolate. Both flavours were delicious, and the cake was gorgeous. We dropped off some flowers at the bakery the day before the wedding, and when we saw the cake the next day, we couldn't have been happier with how it turned out. The customer service was excellent as well.

The Cake Box's reply:

Hello Breanne!
Thank you so much for the lovely review! We were honoured to be a part of your day! You were such a pleasure to work for! Wishing you all the happiness!
Elizabeth O. Sent on 04/12/2022

5 out of 5 rating
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The best desserts EVER!

When it came to our wedding desserts, Cake Box did NOT disappoint! The most difficult part of our cake tasting was that we wanted every flavour they provided! Cake Box created our wedding cake, cupcakes for our 75 guests, and our football cookie wedding favours to go with our reception theme. I'm secretly happy we had some leftovers to enjoy the next day, because everything looked and tasted amazing. Huge thank you to Jessica and the entire Cake Box team!

When it came to our wedding desserts, Cake Box did NOT disappoint! The most difficult part of our cake tasting was that we wanted every flavour they provided! Cake Box created our wedding cake, cupcakes for our 75 guests, and our football cookie wedding favours to go with our reception theme. I'm secretly happy we had some leftovers to enjoy the next day, because everything looked and tasted amazing. Huge thank you to Jessica and the entire Cake Box team!
- +2 Photos
Gillian F. Sent on 30/10/2022

5 out of 5 rating
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Delicious and beautiful

We ordered a cake and cup cakes. I provided a couple photos of what I wanted. The cake was perfect! It was the exact style I requested and it was delicious! The cupcakes were perfect as well. The planning process was easy and her communication was excellent! I would highly recommend!

We ordered a cake and cup cakes. I provided a couple photos of what I wanted. The cake was perfect! It was the exact style I requested and it was delicious! The cupcakes were perfect as well. The planning process was easy and her communication was excellent! I would highly recommend!
Kasia N. Sent on 07/10/2022

5 out of 5 rating
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Everything We Needed

Working with the Cake Box was the best decision ever! The initial meeting was very informative and we were shown multiple different options for designs. The flavours they offer are out of this world delicious (we went with lemon-blueberry, chocolate caramel and carrot cake) and we got to take some home for taste testing before making a final decision. They also were able to provide us with Gluten free and Vegan cake options which were critical for us. Our cake was very simple, accenting a family heirloom of cake tiers, but it was nothing short of stunning. Very affordable and delicious, there wasn't a single piece left!!!

Working with the Cake Box was the best decision ever! The initial meeting was very informative and we were shown multiple different options for designs. The flavours they offer are out of this world delicious (we went with lemon-blueberry, chocolate caramel and carrot cake) and we got to take some home for taste testing before making a final decision. They also were able to provide us with Gluten free and Vegan cake options which were critical for us. Our cake was very simple, accenting a family heirloom of cake tiers, but it was nothing short of stunning. Very affordable and delicious, there wasn't a single piece left!!!
The Cake Box's reply:

Thank you so much Kasia for your wonderful review! Your cake design and ideas were so lovely to recreate! Thank you for letting us be a part of your day!
Jessica
Jessica J. Sent on 23/08/2022

5 out of 5 rating
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Beautiful and DELICIOUS cake!

We hired the Cake Box to create our wedding cake and cupcakes. From the start, it was a great experience. The complimentary tasting allowed us to choose which flavours we wanted to offer and for a very reasonable price CakeBox delivered and set up our beautiful cake table. Not only was the service amazing, but the cake and cupcakes themselves were so decadent and delicious! I look forward to ordering from them again for our one-year anniversary!

We hired the Cake Box to create our wedding cake and cupcakes. From the start, it was a great experience. The complimentary tasting allowed us to choose which flavours we wanted to offer and for a very reasonable price CakeBox delivered and set up our beautiful cake table. Not only was the service amazing, but the cake and cupcakes themselves were so decadent and delicious! I look forward to ordering from them again for our one-year anniversary!

The Cake Box's reply:

Thank you so much Jessica for your lovely words! We truly appreciate it! Our team was honoured to be a part of your day!
Jessica Sent on 15/08/2022

5 out of 5 rating
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Wonderful experience

The cake Box did such a wonderful job on our wedding cake, Not only was it absolutely beautiful but it taste amazing. Highly recommended!

The cake Box did such a wonderful job on our wedding cake, Not only was it absolutely beautiful but it taste amazing. Highly recommended!
Lorena C. Sent on 02/08/2022

4.2 out of 5 rating
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Best vegan cake!

My husband and I got married on July 15th, 2022 at Elora Mill. The Cake Box made the most delicious cake we have ever tasted!! All of our guests raved about it. Bonus — completely vegan! We will definitely be ordering from them again. Highly recommend!

My husband and I got married on July 15th, 2022 at Elora Mill. The Cake Box made the most delicious cake we have ever tasted!! All of our guests raved about it. Bonus — completely vegan! We will definitely be ordering from them again. Highly recommend!