Reviews for Waterfront Park
Reviews
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![Avery]()
Avery Sent on 27/06/2025Waterfront is one of the best locations in the city
Waterfront was a great choice for our day, we are very happy we choose this venue. Jade was absolutely awesome and thought of everything we needed. She helped us make sure the day ran smoothly and gave us lots of helpful tips. The food was very good, many compliments on that. The only downside was the bar didn't have as much options for non alcoholic drinks. -
![Anna]()
Anna Sent on 05/09/2024The perfect ceremony!
Working with Simply Elegant was just fantastic. Quick response time and got the job done! -
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![Selena]()
Selena Sent on 02/10/2022Great venue, horrible professionalism
I am saddened to be writing this review, after seeing so many positive ones. Unfortunately my experience with Simply Elegant has not been a pleasant one.
I had my wedding at Waterfront Park, hosted by Simply Elegant. It was the only day in August that there decided to be a rain storm. The staff at Simply Elegant worked very hard to get my event moved inside, after having set up outdoors like originally planned and paid for. I commend the staff for all their hard work in doing this. I am also grateful to the Shriners for allowing us to use the unrented space inside on last minute notice.
Weather aside, as that was only one very small problem in a circle of bigger problems.
Our wedding day naturally did not go as planned, but at the end of the day, we were paying for a service to be provided. Simply Elegant was in charge of hosting our event, and essentially were wedding planners for my special day. The communication throughout the entire 9 months leading up to the wedding was very minimal. It was not a smooth and stress free process. The day of the event, there was zero communication between staff at Simply Elegant and myself, or our contacts. The ceremony was supposed to be an organized process, where they would be letting me know exactly when to drive down and when to come into the building etc. in actuality, this process was a disaster, no one was in contact with us and I had no idea where to go. Yes, they worked hard to set up our space inside, BUT weather is no excuse for delivering a bad service to myself, the day of my wedding. I did not deserve to get a bad service, just because it was raining and the staff was in crisis mode.
The staff was not friendly, they did not smile or say hello to any guests. There was one bartender, and it was her second shift, and she was lovely, so friendly and always smiling, but besides that, you could tell the staff did not want to be there. Again, I am sure they were exhausted from their hard work moving everything indoors, but again, that is not an excuse for delivering us bad service.
The food was cold, and simply not what we ordered at our tasting. At the tasting, the food was presented beautifully, and was delicious. And I am saddened that it was not the same food presented at our actual event. Having cold food, and wrong food from what we ordered, cannot be excused by the weather. Had the event been outside like originally planned, the food still would not have been what we ordered, and would still have been cold.
I had originally posted a review about my experience, while we awaited a refund from Simply Elegant that was promised to us for our bad experience. After waiting a couple days with no refund received, I called and spoke to Robert myself. He indicated that if we wanted our refund, I was going to have to delete my Google review. Although I did not feel this was ethical, I deleted my review as I was asked. I was told our refund would be processed within 24 hours. We had guests that were unhappy with our event and how the situation was handled so they decided to write a negative review. We are not responsible for what other people do, nor are we going to contact our guests and tell them they aren’t allowed to share their opinions and experience just so we can get our money back. A couple more days go by, still no refund and Robert now indicates that our guests need to remove the review before we will get a refund.
I am very thankful for all the hard work Simply Elegant put into trying to make my special day perfect, however, I am still disappointed for the zero accountability taken for their wrongdoings. The weather was an unfortunate thing, but the weather should not have created havoc in all other aspects of my wedding, such as the organization, customer service and quality of the food.
It is simply impossible for a company to host a 10/10 experience every time, it is only natural that mistakes will happen and people will be left unhappy, all I am asking for, is for Simply Elegant to admit their wrongdoings, and provide the refund that they promised. -
Melissa Sent on 14/03/2022
Amazing venue and staff
We absolutely loved our experience working with Waterfront Park, especially Peter, Marie, and Shauna. The lawn for our ceremony was a beautiful setting to get married, and the lakefront ballroom was exceptional. Due to Covid, we had to pivot multiple times but Peter and his staff outdid themselves in meeting every one of our needs. Communication with Peter was phenomenal! He was extremely professional, personable, and went the extra mile to make our day so perfect. Cannot recommend this venue enough. -
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![Heather]()
Heather Sent on 05/03/2022Amazing service, beautiful venue
I cannot recommend Waterfront Parks enough. Peter and Jade went well above and beyond, helping us plan a short notice wedding (we booked less than three months prior to the date in an effort to minimize covid related changes), navigating trying times, and providing unparalleled service. Jade is even pictures in our wedding photos adjusting my dress prior to walking down the isle, and Peter met us on the limo bus to help "hide" me from the guests prior to the service. They were like family throughout the process and I honestly don't think we would have pulled off the wedding of our dreams without them. The venue is stunning, location is ideal, the food was delicious (and catered to all sorts of weird dietary issues), and the decor was spot on. If you're thinking about booking waterfront parks with simply elegant, stop thinking and book it. You won't regret it! -
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Sheryl Sent on 26/10/2021
Exceptional Venue, Amazing Staff
Waterfront Park and Simply Elegant were absolutely amazing! We had the best experience working with Peter to create the most beautiful wedding for our daughter. His attention to detail, quick response to questions, and openness to meeting our needs was beyond measure. The catered meal was phenomenal. Guests have been raving about how enjoyable the food was, especially the beef. The staff, including Marie and Shauna, were very professional and made the wedding day extremely special. We would highly recommend the Waterfront Park Venue and Simply Elegant. -
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