Reviews for Captured Events
Reviews
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![Samantha]()
Samantha Sent on 12/10/2022Everyone Loved It!
Can't say enough good things about Captured Events. From the beginning, Tristan was very kind, patient and professional in answering all of our questions before we decided to book with them. They have very reasonable pricing and great photobooth options. We did a custom layout on 4x6" prints and opted to get a copy of the photos on a USB. Our guests also had the option to take their photos in either black and white or colour, which was perfect because the younger guests liked b&w and the older guests prefered colour. The 4x6" prints were great as we asked guests to print an extra copy so we could put it in our guestbook photo album. The USB was also a great idea because we were able to send guests a digital copy of their photos after the wedding. We booked 5 hours for cocktail hour/reception and it was the perfect amount of time. Devyn was our photobooth attendant for the night and he was awesome. Everything went so well, we wish we had another event to book them for! Definitely recommend Captured Events to anyone who is looking for a photobooth for their event. -
Ted Sent on 01/10/2026
Awful customer service after the event if you had issues
will start by saying we used this company for our outdoor wedding and everything was seamless until the day of the event. The gentleman running the photo booth was there early and was very friendly however he didn’t seem confident in the setup of the equipment. My wife and I payed the extra $50 for the purple backdrop but when it was setup it was paper thin and you could see right through we had several people try and help the guy setting up to make it look good with no success. We put up another backdrop behind it as well as a tarp with no success. I left it with him and went to set up for the reception when I came back he set up a different backdrop being the gold one that was included in the original price. I didn’t bother to complain as that one was much thicker and the photos looked good. I have included the original photos of the purple backdrop so the quality can be seen. Further to that issue I noticed the next day that the font and wording we picked and ordered was not what they provided as seen in the photo.
After the wedding I reached out to the company to advise of the issues all I asked is to have the $49 refunded for the backdrop they couldn’t get to work, this is the response I got by email
“Hi Ted,
We are writing further to your request for a refund for the Purple Sequin Backdrop.
After carefully reviewing your request, our management has advised that we are unfortunately unable to approve the refund.
We have fulfilled the requirement to bring a purple sequin backdrop, however it was your decision not to use it.
For this reason, we are unable to issue a refund for the backdrop.
We appreciate your understanding”
The customer service was awful provided I didn’t have these issues I would recommend them
However I did and the customer service after the event is embarrassing.
When you pay for something you expect to get what you paid for or at least an apology for the mistakes
The company didn’t even acknowledge the font and wording they messed up -
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![Jennifer]()
Jennifer Sent on 11/09/2024Our guests loved it!
We couldn't have been happier with the friendly service and amazing experience! All of our guests loved being able to have fun and silly with these photos. It was also great keepsakes to have for our special day!! Thank you and would recommend to anyone looking for a photo booth for their events! -
![Christine]()
Christine Sent on 13/08/2024A great time
Captured Events was so easy to work with and was always quick to reply! I had asked for a custom designed template for the 6x2 prints and it wasn't quite what I was envisioning... but they were really accommodating in letting me provide my own template (made by an artist friend of mine).
The photobooth attendants were also really friendly and welcoming! Our guests had a great time. -
![Alexandra]()
Alexandra Sent on 13/11/2023Our guests loved it
Tristan was very responsive in their correspondence throughout inquiry and contracting. We went with a basic package for a few hours of coverage and it was such a success with our guests! We got so many great photos and it looked like everyone was having a fun time in the photo booth; even my grandparents. We had our own props that were wildly popular, and our lead attendant Emmanuel was fantastic at assisting people and giving them their printed photo slide. Set up and teardown were seamless from our bride & groom perspective. -
![Kaitlyn]()
Kaitlyn Sent on 18/10/2023The BEST experience!!
Service was incredible and we were so amazed with how the Photo Booth brought all of the guests together at our wedding!! They went over and above to make sure things went seamlessly. Thank you for everything!! We very much appreciate it! -
![Emily]()
Emily Sent on 16/10/2023Excellent Addition to your Wedding!
Tristian was very responsive with messages right from the beginning of planning. Captured Events pricing was is fair and transparent! Our guests had so much fun and we loved looking at the digital copies of the photobooth pictures. Attendants were great! -
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![Ashley]()
Ashley Sent on 01/10/2023Amazing experience from beginning to end
Tristan was amazing to work with! His communication was very professional & he responded back in a timely manner. Our guests loved the photo-booth and the attendants who were running it. I wish we got those two attendants names because they were honestly fantastic, so outgoing and really professional at the same time. Amazing experience all around!
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