Reviews for Banff Rocky Mountain Resort

31 reviews
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Quality of service4.8 out of 5 rating
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Response time4.7 out of 5 rating
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Professionalism4.8 out of 5 rating
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Value4.8 out of 5 rating
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Flexibility4.9 out of 5 rating
Awards
40 User photos





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Brittany Married on 31/12/20225 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Great Space & Great Food
Every single guest told me how amazing the food was, the staff was so accommodating and friendly, and the big windows were stunning!-
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+ 5Photos
Banff Rocky Mountain Resort's reply:
Hi Brittany,
Thank you for your wonderful review and compliments to our staff and quality of the food for your wedding. It was an honour to be part of your special day at Banff Rocky Mountain Resort, your pictures are beautiful.
Wishing you all the happiness in the world!
All the best,
Linda Rauchbaar & Banff Rocky Mountain Resort Team -
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Leslie Married on 10/09/20224.6 out of 5 rating
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Quality of service4.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value4.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Great mountain venue
Great food for buffet and the bar manager was AMAZING. Unfortunately went through 3 reps so there was a slight miscommunication on a couple things, but overall great experience. -
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Rohit R. Married on 28/08/20224.6 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness4.0 out of 5 rating
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Professionalism4.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Great Reception venue in the mountains
We had our outdoor wedding in the Mountains followed by the reception at the Banff Rocky Mountain resort. The venue is great with different options for different group sizes, food was amazing and chef Raj was very accommodating (special shoutout!). The wedding coordinators could have been better with the communication as we felt at times we were chasing them for answers and clarifications. The food and beverages manager Kelley was great to work with and we felt more comfortable with her being in charge on our wedding day than the wedding coordinators.Banff Rocky Mountain Resort's reply:
Hi Rohit,
Thank you for your message and feedback. We are happy to hear that your day was all you imagined and the food was amazing, Chef Raj takes great pride and care with all his dishes!
We are honored to be a part of your special day and wish you both all the happiness for the future.
All the best,
Emma, Ayla, and The Rocky Mountain Resort Team
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Andra Married on 27/08/20225 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Rustic charm
The food was exquisite, the reception halls were stunning and the staff were very accommodating. I’m super pleasedBanff Rocky Mountain Resort's reply:
Hi Andra,
Thank you for your lovely review and i am glad that your day was super!
It was an absolute pleasure to be a part of your day and i hope we can welcome you back to the mountains again soon.
We wish you all the happiness in your life together,
All the best,
Emma and the Banff Rocky Mountain Resort Team -
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Kevin F. Married on 22/08/20224.8 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness4.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Rocky Mountain Resort a perfect reception venue!
Everything went according to plan and the venue in the White Wolf Room was perfect for our party of 17 people! The staff were very helpful and attentive. The kids were wed at Minnewanka Lake, just a 15 min car ride from the reception. The stay at the hotel was also great, and the White Wolf condo perfect for our entire family (7) to stay at!-
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+ 3Photos
Banff Rocky Mountain Resort's reply:
Hi Kevin,
Thank you for your lovely review and sharing photographs from the White Wolf Suite Reception at the Banff Rocky Mountain Resort. The space looks lovely and we were honoured to be a part of the special day. Wishing everyone all the happiness for their future together!
All the best,
Samantha and the Banff Rocky Mountain Resort Team -
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Genevieve C. Married on 11/06/20225 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Breathtaking
The staff was so friendly, respectful, professional. Food was amazing. We were in the white wolf room which was perfect for an intimate space.Banff Rocky Mountain Resort's reply:
Hi Genevieve,
Thank you for your kind words and wonderful review from your experience at the Banff Rocky Mountain Resort. We are honoured to be a part of your special day! Wishing you both all the happiness for your future together!
All the best,
Samantha and the Banff Rocky Mountain Resort Team -
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Nerissa R. Married on 19/05/20225 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Very pleased with my reception at this resort
We had our small reception in the White Wolf Suite. Our event planner Samantha was a delight to work with, always available to answer my questions and respond to any concerns. The food was delicious! we received many compliments about the food; especially the prime rib!! The hotel staff were very accommodating and pleasant. All our guests stayed at the resort and were pleased with the accommodations. Great experience all around!!Banff Rocky Mountain Resort's reply:
Hi Nerissa,
Thank you for your kind words and wonderful review. It was pleasure working with you and we are truly honoured you chose to celebrate your special day with us. We are pleased to hear that everything from the White Wolf Suite, prime rib dinner, and your guests accommodation created an amazing experience all around for both you and your guests.
Wishing you both a happy future and we look forward to welcoming you back to Banff.
All the best,
Samantha and the Banff Rocky Mountain Resort team.
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Heather C. Married on 14/05/20225 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
We loved our experience
My husband and I booked Banff Rocky Mt Resort in 2020 and had to postpone our wedding twice. Lauren Fisher helped us to postpone, plan, communicated regularly with us, and answered any all questions we had. And we had many. The wedding and reception ran smoothly and the entire event exceeded our expectations. The staff was fantastic, food was great, scenery was beautiful. I can’t recommend Banff Rocky Mt Resort enough.Banff Rocky Mountain Resort's reply:
Dear H & A,
It was an absolute pleasure to work with you both. We certainly have a fabulous team who thrive on providing the BEST in food and service. Wishing you both all the happiness and we look forward to welcoming you back to celebrate your Anniversary.
All the best.
Lauren Fisher and the Rocky Mt Resort Team -
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Devon B. Married on 20/08/20214.8 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness4.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Excellent Experience
Lauren at RMR was the best! They were very accommodating, especially when it came to planning a wedding in the middle of COVID. The food was delicious, and our reception space was perfect.Banff Rocky Mountain Resort's reply:
Congratulations Devon and thank you for the Wonderful review.
I am happy to hear the space was perfect for your special day. Wishing you all the best for the future. Lauren and The Rocky Resort Team. -
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Gina S. Married on 24/07/20215 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Couldn’t have picked a better spot!
The staff made us feel so taken care of on the weekend of our wedding. The ceremony spot was so lovely and picturesque! And the food at the reception…it. Was. Delicious.Banff Rocky Mountain Resort's reply:
Thank you Gina for the lovely review. Wishing you both a very happy future and we look forward to welcoming you back to Banff.
All the best
Lauren and the Rocky Team. -
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