Elite Party Rentals

We are sorry you are disappointed. The chairs were not dirty and in rough shape, lets be honest, you ordered BLACK Chiavari chairs, (brand new), and we gave you great customer service, just not the answer you were looking for.
You booked, paid for and had chairs delivered, which then you chose not to use. We still delivered the rest of your order as well, and you were very happy at the time. As per your contract, there are no refunds on orders held and paid for.....If you go to Home Depot, or any other rental place and reserve, rent a tool, or equipment, and it is reserved, paid for and delivered, it would be the same.
We work very hard to ensure items are available for customers who reserve and pay for their rentals, I can no longer rent these items to anybody else, they are held for you. Our staff has brought them down, loaded our truck, delivered them to your venue, and then you decided you didn't need them. We thank you for your response, and for bringing our rating down, which is not fair, you are not being honest, you are angry that you made a mistake, you didn't cancel them, and now, we are paying the price. Sadly, at some point, people need to take responsibility for their part. You also rented white resin chairs, which you kept for the ceremony, the lady who came in to return your white resin chairs was lovely and gracious. We refunded your pick up fee as you returned the rest of the items you kept.
Thank you for your business, we do appreciate it, even still, but we do not deserve this review because you forgot to cancel.
Most sincerely,
Kari Smith and our amazing team at Elite Party Rentals

Thank you Vinod! We are glad you were pleased with our products, prices and service! Thank you for choosing us for your wedding. Best wishes to you both!