Dream Footage Productions
Ambler Drive, 5800 L4W 4J4 Mississauga (Ontario) Map · Phone number
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Reviews for Dream Footage Productions

1.4 out of 5.0
  • Quality of service 1.0
  • Professionalism 2.0
  • Flexibility 1.0
  • Value 2.0
  • Response time 1.0
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  • Marina

    marina salvatore Married on 19/04/2019

    1.4
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      2.0
    • Flexibility:
      1.0
    • Professionalism:
      2.0

    dissapointed

    We've contracted Dream Footage for our wedding. It all went well until we paid the deposit. After that, they would not answer emails and when they did answer, it was two weeks later. We tried to give them another chance but they continued to provide very little response to our inquiries. When we tried to book our engagement photos, the photographer referred to " family photos" and put us in contact with another photographer who wanted us to be available on his time. We were afraid that they wouldn't show up to the wedding and cancelled with them. They kept the deposit and refused to refund it back, thought there was no service provided.

    Sent on 19/11/2018

    Dream Footage Productions's reply:

    Hello,
    This is the manager from Dream footage.
    we met at our office location and all went well. I even included a free engagement shoot for just you two as a couple as I love fall colours and you just had to get the large canvas print at cost from our manufacturer. You changed this to a family photo shoot with your dog & other members. I did not mind at all and even suggested free places as the city of Oakville/Mississauga sometime charge at parks for this and need permits to take the pictures . My photographer who has over 20 years of experience did call you and suggested time and dates ....you said you would get back to him. In the end all was cancelled by you!
    The money you planned to use on your family photo canvas was to be used for a photo booth at the wedding instead which again the company accepted....This is not a normal cost of a photobooth but since you are already a existing customer, it was accepted .
    As for the emails and text,I personally replied as soon as I could under 4 days not 2 weeks and now you cancelled the binding contract and lost your deposit which was made clear under the contract terms and condition. I have to book stuff and totally reserve that day.
    Your wedding was just booked for few hours which we did as we try our best to cater to any weddings situations . we accept weddings of 2 people to over 600 people as we love what we do.
    Hope you have fantastic wedding day and get the vendor you deserve.
    All the best
    Thank you.
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