Limo To Go
1804 Crowchild Trail N.W. T2M3Y7 Calgary (Alberta) Map · Phone number
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Reviews for Limo To Go

4.5 out of 5.0
  • Quality of service 4.3
  • Professionalism 4.0
  • Flexibility 4.7
  • Value 4.7
  • Response time 4.7

Awards

3
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  • Kristina

    Kristina Hart · Married on 29 of June of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    On time and professional

    Using limo to go was a amazing experience with substantial customer service.

    Sent on 06/07/2019
  • Brittani

    Brittani Critchley · Married on 25 of August of 2018

    3.4
    • Quality of service:
      3.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      2.0

    Booked limo and bus

    Booked limo and bus for our wedding and the bus never showed. They the proceeded to try and blame us. Our limo then had to be used to take our guests home instead of us getting to spend the evening together driving around. They refunded the portion for the bus but that's it. Just beware if your using this company as we had already paid for all these services and they dropped the ball, if we had more guests waiting for the bus they would have been stranded

    Sent on 26/08/2018

    Limo To Go's reply:

    Hello Brittani,

    We appreciate this opportunity to address your concerns.

    We regret the confusion over the cancellation of the one-hour extra shuttle service.

    We also regret that our call to you went unanswered on the night of your service to immediately address this issue.

    Earlier in the day, our limousine driver was told that there was enough room in the limousine to transport everyone at the end of the night, even though we had bus and driver scheduled to go. We do not want to get into a situation where we send out a vehicle, only to be told that it was cancelled and then have the expectation that a refund will be provided after the fact. We decided to promptly refund you the portion of the contract which was the unused one-hour shuttle service, which you accepted. The refund was sent via email transfer, rather than through your credit card company with which you paid, which could take up to 7 business days to complete. We hope that you enjoyed the stretch limousine's elegant, spacious interior, comfortable air conditioning, bottled water on ice and the sound system with subwoofers and Bluetooth connectivity. Why would there be an expectation of additional refund beyond the cancelled shuttle bus?

    As for the prepayment, this is a standard requirement for our limousine company for wedding service. It is not uncommon for us to receive multiple wedding service requests for the same vehicle on the same day. Therefore, we need to ensure that our vehicles are bought and fully paid for 15 days in advance. It is not a method of questionable or unsavoury practice. Weddings are costly. That is why we offer our clients who plan in advance a payment schedule as an added convenience.

    Proper communication between our company and our clients is essential when planning and executing contracted transportation services. Our phones are answered 24/7 if there are any concerns or issues and we work hard to ensure that every passenger is driven in a safe, timely fashion. The name of the driver and direct cell phone number was sent to you the day of your service without acknowledgment on your part. We ask for the best contact phone number for the day of service at the time of booking (bride, groom, wedding planner, family member, etc.) to ensure proper communication. For whatever reason, the number you provided went unanswered twice.

    We are pleased that everyone was transferred safely and timely. Thank you for your comments. We will use them moving forward to further improve our service.

    Carol
  • Mina

    Romina L · Married on 19 of August of 2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excellent service and always available when we needed them. The limo drivers were all professional and happy to help us. I would highly recommend Limo to Go to everyone I know. Excellent value as well.

    Sent on 31/08/2017

    Limo To Go's reply:

    Hello Romina and Rob,
    Thank you kindly for your review of our limousine company. It was a pleasure to work with you and to be a part of your special day and we wish you both the very best in the future.
    Kind regards,
    Nasser, Carol & Jamal
    Limo To Go
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