18 User photos
Miya Married on 19/05/2019
Disappointed, frustrated, worst decision in our wedding planning experience
We are usually very easy going, polite being a wedding vendors ourselves and understanding the industry standards, but this time we are very, very frustrated and wanted to warn fellow brides to again confirm expectations before making your decision.Sent on 30/09/2018
For our destination wedding in France we decided to go with Danielle mainly because she replied right away to our inquiry email, and acted fast on our questions and made us feel at peace knowing she speaks French and is also Canadian. We were attracted by her bubbly personality and fast response rate during our first skype, so without further search we immediately paid and decided.She gave us a client portal on the Asileplanner platform with some deadlines and all seemed very promising.
Shortly after booking, she started to take her time at replying us, and there was always an excuse. Either she wasn't checking her emails for a week (Which we thought wedding planners do, in general), or that she was busy. During our site visit to France, she told us that "I found a lot of brides just think the whole world revolves around her when it's their wedding", being in the wedding industry we understood that, but were fairly surprised that she would say it to us. Throughout the site visit in France, she was more excited about showing off her French skills and knowledge than our wedding. She later revealed that her wedding was coming up this year, but "will not drop work because of her own wedding".
After a few more times of not getting any responses or seeing her doing what she promised to do, we found that messaging her on instagram would get almost immediate response, and might be a better way of communication. We asked again and she apologized that she had family things going on and couldn't focus on work, which is fine, we understand life happens. So we had another skype and caught up on what she did not do for a few months, we raised the concern that nothing has really been done and on the Asileplanner platform, its a bunch of "overdue" tasks, she she only updated once. She assured us that she will get them done, that was August 24th.
It's now September 30th and during this one month, we emailed to follow up, asked her on instagram and NO REPLIES EVER. All she's been posting on social media was about her own wedding. After another week of MIA, we got worried and almost thought she got into an accident after her wedding, and this morning, she posted on Insta story about how she's enjoying her honeymoon. We left an comment on her instagram kindly reminding her to reply us, she deleted those comments right away, and STILL did not reply us AT ALL.
Here we are, stressed about wedding planning because we hired a wedding planner who was supposed to take all the stress away. We are left hanging with no expectations nor explanations. This has been the worst part of our whole experience. Unprofessionalism is what ruins everything, we hope you remember that.
Laura Castelli · Married on 02/06/2018
Laura & Jeffrey Wedding - June 2, 2018
We hired Danielle and her team (We choose the 6-Week Coordination PKG) and I am so happy and thankful we made the decision to move forward with her. Danielle from the very beginning was so personable, pleasant and I knew her personality would fit with myself and my husband. The last few weeks a Bride is extremely busy with so many last minute things and having Danielle with me made me feel relaxed, calm, and I enjoy the process and didn't feel stressed at all. Our wedding (June 2, 2018 held at Chateau Le Parc) went off without a hit and a big Thank You goes to Danielle for making it all come together. Highly recommend her for any Bride looking for some help leading up to the Big Day!Sent on 06/07/2018
Anne D · Married on 01/06/2018
The Best Wedding Planner
Danielle of The White Book Company is seriously the best! Our wedding day went perfectly because of her. She was attentive, creative, resourceful and sweet! My husband and I were able to really enjoy the day because she took care of everything.Sent on 21/06/2018
We hired Danielle about two months before our wedding. We previously had a different planner but decided to replace her with Danielle. And it was one of the best decisions we ever made! We honestly cannot imagine our wedding without her. She was knowledgeable about everything - the venue, the food, the drinks, decor, vendors, everything!
The wedding day timeline that she made was perfect. I appreciate how she checked in on our vendors and my maid-of-honor without being intrusive. She was detailed yet so calm. It really was a perfect day and Danielle made everything so beautiful, we got so many compliments from our guests.
We absolutely loved having Danielle as our wedding planner and we cannot recommend her enough!
Margaret Lai · Married on 11/11/2017
Danielle is amazing! She had everything down to the very last detail, from beginning to the end. She truly makes a Bride's day stress free and a day to remember. From our first meeting, she was well organized, asking the right questions and taking notes of everything. She guided our ceremony and gave very helpful tips. She also guided our tea ceremony and family photoshoot with our extra long list of family members! If we could use Danielle again to organize another event, we definitely will think of her first! Thanks Danielle for all your hard work and efforts during the week of our wedding and especially on our wedding day :)Sent on 30/11/2017
Deanna Franceschetti · Married on 21/10/2017
My husband and I had the opportunity to work with Erika. She was a delight! She always responded right away and would make every attempt to get an answer from our vendors in a timely manner. She really helped make the last few weeks of wedding planning as stress free as possible and she was very accommodating with our schedules. During our reception, the hall (Supreme Banquet Hall) had extremely poor quality service and Erika and Hannah did a fantastic job dealing with the issues. Because of them, we were able to enjoy the evening. It was a pleasure working with them and we are so happy with their service.Sent on 05/11/2017
Jamie Fairbairn · Married on 17/09/2017
Danielle and her team at The White Book turned what we thought was just a dream about our Wedding day into a reality. From the first consult over the phone they asked important questions we would not have known to think about, they worked to stay within our budget at all times, introduced us to amazing vendors and encouraged us to have a ton of fun with the planning process. On the day of the wedding they took all the details into their own hands so all we had to do was enjoy ourselves. They are professional and fun and we will recommend them to everyone we know.Sent on 27/09/2017
Nada · Married on 22/07/2017
Nagham and Danielle were amazing, professional, and lovely to work with. We didn't stress at all and everything turned out beyond our expectations. We were so happy with their service and would recommend to anyone! Thanks so much for helping make our wedding day perfect!Sent on 25/07/2017
Caroline Ceolin · Married on 22/07/2017
Danielle and her Team were professional, courtesy and very detail oriented .... we didn't have to worry about a thing on the day of the wedding because The White Book had everything under control. I would definitely recommend their services!!Sent on 31/07/2017
Lauren Orlando · Married on 15/07/2017
Danielle and The White Book Wedding Co. team are incredible to work with and helped make our day flawless. From start to finish Danielle and her team worked tirelessly to manage the day, coordinate with vendors and ensure timelines were followed. We felt so stress-free on our wedding day thanks to Danielle! We cannot recommend using her enough!Sent on 31/07/2017
Denae Albertyn · Married on 30/09/2016
It was dream working with the white book wedding company. Everything I could ever want and more for my wedding. They hit my theme and vision bang on! My flower crown was so beautiful and I can not wait to get my photography back to see all the details the white book did to make everything so magical!Sent on 03/10/2016
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