Reviews for The Bridal Bar

The Bridal Bar

Vancouver, British Columbia

4.9 out of 5 rating, 38 reviews

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4.9 out of 5 rating

4.9

Excellent

38 reviews

Recommended by 98% of couples

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Quality of service
4.9 out of 5 rating
Response time
4.9 out of 5 rating
Professionalism
4.9 out of 5 rating
Value
4.9 out of 5 rating
Flexibility
4.9 out of 5 rating

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Ashley Sent on 20/09/2023

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The Bridal Bar was amazing

Samantha from bridal bar was the perfect wedding day coordinator! It felt like my big sister was helping me plan my special day. The phone calls and emails before the big day were helpful and fun! It was like “oh yea I didn’t think of that!" and “oh that’s a cool idea!” On the day of things flowed perfectly. There were a few little check ins helping me relax and have fun getting ready knowing it was all handled! The day flowed perfectly and I had a fantastic time enjoying my special day completely stress free! I feel every bride needs a day of coordinator and I think I got the best there is booking Samantha!

Samantha from bridal bar was the perfect wedding day coordinator! It felt like my big sister was helping me plan my special day. The phone calls and emails before the big day were helpful and fun! It was like “oh yea I didn’t think of that!" and “oh that’s a cool idea!” On the day of things flowed perfectly. There were a few little check ins helping me relax and have fun getting ready knowing it was all handled! The day flowed perfectly and I had a fantastic time enjoying my special day completely stress free! I feel every bride needs a day of coordinator and I think I got the best there is booking Samantha!

The Bridal Bar's reply:

Awe thank-you so much Ashley! It was truly such a special day, and you made such a beautiful bride. Thank-you again and congratulations to you both! I hope our paths cross again soon!
Kerstin Sent on 31/07/2024

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So amazing!

This company was so incredible to work with! The best decision I made. They paid such great attention to detail and there is no way I would have been able to handle everything they were running around doing! Thank-you!

This company was so incredible to work with! The best decision I made. They paid such great attention to detail and there is no way I would have been able to handle everything they were running around doing! Thank-you!
Robyn Sent on 22/07/2024

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Disappointing, unethical

BRIDES BE WARNED - My wedding was July 7, 2024. The Bridal Bar has been pure disappointment from start to finish.

On your wedding day, you hope your planner has your back. Especially when you've provided them all the details to execute and they complement you consistently on your organization and your detail-oriented planning. But unfortunately, I caught Samantha in so many lies… and all she has done is blame other people for things that any decent person would just take ownership over, especially when all the facts and evidence shows she is in the wrong. I even gave her an opportunity to address the issues and she kept lying and diverting the blame.

2 weeks after the wedding I was sent an invoice for over $750 for items Samantha claims to have done before the wedding. I sent her 3 pages of my seating arrangements, which she asked for to place menus appropriately. She charged me for reviewing a 13 page document. If she had an issue with opening the document, she should have advised me first and asked me to agree to the extra charges. Not to mention, the 3 pages she was given were NOT even followed!!! Our contract includes her finalizing details with vendors. After the wedding, and with no approval/no warning, I was charged $175 for her phone call with the venue. I never agreed to this or preauthorized this. Lastly, the previously agreed to price for a third day-of coordinator was 20% greater on the invoice she submitted to me after the wedding, along with a late fee applied within 1 day of emailing me the invoice. Crazy unethical and scammy business practices by The Bridal Bar - which I have notified the Better Business Bureau accordingly.

BRIDES BE WARNED - My wedding was July 7, 2024. The Bridal Bar has been pure disappointment from start to finish.

On your wedding day, you hope your planner has your back. Especially when you've provided them all the details to execute and they complement you consistently on your organization and your detail-oriented planning. But unfortunately, I caught Samantha in so many lies… and all she has done is blame other people for things that any decent person would just take ownership over, especially when all the facts and evidence shows she is in the wrong. I even gave her an opportunity to address the issues and she kept lying and diverting the blame.

2 weeks after the wedding I was sent an invoice for over $750 for items Samantha claims to have done before the wedding. I sent her 3 pages of my seating arrangements, which she asked for to place menus appropriately. She charged me for reviewing a 13 page document. If she had an issue with opening the document, she should have advised me first and asked me to agree to the extra charges. Not to mention, the 3 pages she was given were NOT even followed!!! Our contract includes her finalizing details with vendors. After the wedding, and with no approval/no warning, I was charged $175 for her phone call with the venue. I never agreed to this or preauthorized this. Lastly, the previously agreed to price for a third day-of coordinator was 20% greater on the invoice she submitted to me after the wedding, along with a late fee applied within 1 day of emailing me the invoice. Crazy unethical and scammy business practices by The Bridal Bar - which I have notified the Better Business Bureau accordingly.

The Bridal Bar's reply:

Dear Robyn & Ben,

We appreciate all feedback from our customers, as it helps us understand and improve our services. However, upon thorough review, we are unable to verify the details mentioned in your review as they do not align with the records and information available to us.

We take great pride in our commitment to punctuality, organization, and the quality of our services. We have reviewed our records, and we found no evidence of the issues you described during the event you mentioned. We always strive to provide the best possible service to our clients and ensure that everything runs smoothly.

Unfortunately these findings resulted in us denying you your requested refund of $1,300. While we understand this may be frustrating to you we did offer an alternative amount of $500 to resolve the matter, however we did not receive a response from you.

As mentioned in our e-mail and text message exchanges between you and your family, we are happy to waive the outstanding invoice. However, we have been unable to obtain a response from you or your family. When we cannot reach a client that has overdue invoices it proceeds with the process until a resolution has been reached.

Our goal is to maintain the highest level of customer satisfaction, and we want to ensure that all our clients have a positive experience. We would greatly appreciate any additional information you can provide to help us better understand your concerns.

Elizabeth Gibson
Administrative Executive
The Bridal Bar Weddings Inc.

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Alexsandra Sent on 09/03/2023

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I had the full package of planning

Made it a stress free process!

Made it a stress free process!
Lauren Sent on 29/08/2022

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Easiest Elopement

We were so happy to have Samantha and her team guide us and make our wedding the happiest and easiest day!

We were so happy to have Samantha and her team guide us and make our wedding the happiest and easiest day!
Jane Sent on 04/07/2022

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Dream planner!

Samantha and her team were incredible to work with. She took the time to make all of our fun and crazy dreams come true. SRW will make your event one to remember, without any of the stress of coordinating the day yourself. Thank you!

Samantha and her team were incredible to work with. She took the time to make all of our fun and crazy dreams come true. SRW will make your event one to remember, without any of the stress of coordinating the day yourself. Thank you!

The Bridal Bar's reply:

Thank-you J&R! Congrats to the two of you on your wonderful new life together and to having one of the most beautiful weddings we have seen all year!
Paulyna Sent on 23/12/2021

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The BEST wedding planner!

Samantha is AMAZING! I was supposed to have my wedding on 2022, however one of our important guests got sick and we had to cancel the wedding. However I worked with Samantha for months and I couldn't ask for more in a wedding planner. She was always on top of any situation. I highly recommend her and her team. I know I was going to have an amazing wedding because she had everything organized, she even read my mind in multiple occasions. Definitely 5 stars!

Samantha is AMAZING! I was supposed to have my wedding on 2022, however one of our important guests got sick and we had to cancel the wedding. However I worked with Samantha for months and I couldn't ask for more in a wedding planner. She was always on top of any situation. I highly recommend her and her team. I know I was going to have an amazing wedding because she had everything organized, she even read my mind in multiple occasions. Definitely 5 stars!
Kristi Sent on 22/09/2021

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Over the moon pleased!

We are so grateful to have worked with Samantha Rose Weddings for our wedding planning. Our wedding day was absolutely seamless thanks to the hard work of SRW. SRW didn’t have it easy with us, given that we were thrown every covid curveball possible, yet SRW worked hard to problem solve and make our special day absolutely spectacular. You can expect prudent attention to detail, outstanding organization, and incredibly timely responses. Thank you to Samantha Rose Weddings for helping make our wedding day beautiful and memorable!

We are so grateful to have worked with Samantha Rose Weddings for our wedding planning. Our wedding day was absolutely seamless thanks to the hard work of SRW. SRW didn’t have it easy with us, given that we were thrown every covid curveball possible, yet SRW worked hard to problem solve and make our special day absolutely spectacular. You can expect prudent attention to detail, outstanding organization, and incredibly timely responses. Thank you to Samantha Rose Weddings for helping make our wedding day beautiful and memorable!
Megan Sent on 02/11/2020

5 out of 5 rating
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Super team!

As if planning a wedding wasn't hard enough, throw a pandemic into the mix and it becomes an impossible task. This team was very helpful from booking to execution, and answered all of my questions along the way. I booked with them last year and obviously things weren't going the way we had planned originally (247 guests) and so we decided to go with a very small intimate wedding of immediate family only. They assisted with the smaller wedding at no additional cost (even though it was a lot more work to cancel and change everything) It was still more beautiful than I imagined and we are looking forward to planning a large reception to celebrate in 2021 or 2022 with this company.

Would definitely recommend!

As if planning a wedding wasn't hard enough, throw a pandemic into the mix and it becomes an impossible task. This team was very helpful from booking to execution, and answered all of my questions along the way. I booked with them last year and obviously things weren't going the way we had planned originally (247 guests) and so we decided to go with a very small intimate wedding of immediate family only. They assisted with the smaller wedding at no additional cost (even though it was a lot more work to cancel and change everything) It was still more beautiful than I imagined and we are looking forward to planning a large reception to celebrate in 2021 or 2022 with this company.

Would definitely recommend!
Jonathan Sent on 22/10/2020

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Fantastic Company

We really appreciated all of the ongoing assistance and communication from this team. They were always available when needed and really made our wedding an amazing day. Would recommend them one thousand percent!

We really appreciated all of the ongoing assistance and communication from this team. They were always available when needed and really made our wedding an amazing day. Would recommend them one thousand percent!