Terrible service
We got married 2 months ago, I decided to wait until my emotions weren't so high so I could write a fair review. Our experience with Danielle was extremely upsetting and unprofessional on many levels:
1) Her response time was VERY long. There were many times I had left multiple emails until I heard back. I had to phone multiple times and leave multiple messages before I would hear back. It was extremely frustrating to communicate with her and try to work together to plan a wedding in COVID.
2) ON the day of the wedding everything she was in charge of or was responsible for went wrong.
-Now I will say before hand there was an accident on the major road from where she was located to the wedding site that delayed some things, but despite that there were a lot of things that I felt the accident shouldn't have impacted.
a) before the wedding I asked her if I could get a family member to run the music for the ceremony because it was important to us to set the tone and mood for the wedding. She emailed back asking why we would want someone else to do it when she was a professional. In the end we decided to let her run the music. When I arrived on site for the ceremony there was NO music playing and I had to ask her 3 times to start the music until she did. I also gave her a list of 4-5 songs for the ceremony...she played one song on repeat.
b) before the ceremony she showed up at my hotel room with the flowers which were incorrect. We had requested white flowers, with greyish greens and some blues. In our email back and forth I had requested the colors to be closer to gray than blue, but the bouquet came pure white. This was very frustrating as we requesting a certain look to represent my passed away father, When she handed me the flowers I told her they were incorrect and not what I had ordered. Her response was, "that is what they gave me". That was HUGE red flag as she as the professional and the one in charge of the details of our wedding should have caught that and known the details and done the due diligence of familiarizing herself with our wedding before it started. When we brought up our disappointment after the wedding she told me that the florists had creative freedom. I asked her why d=she had not mentioned that prior and what was the point of sending pictures of our ideas? I also told her I wanted the flowers to look a certain to represent my dads favorite flowers. She said I should have mentioned it before, although I don't see why I should have had to mention it when pictures were asked for.
c) After the flower incident she went to see the groom and said him "you look very calm" and my husband responded that he was normally a calm guy and she went on to comment, "well the bride is freaking out" I don't understand why she had to say that to the groom before the ceremony. He told me he went from that moment until he saw me anxious about something wrong and had no way to talk to me until we saw each other.
d) She brought her small children to set up the ceremony. I personally didn't have an issue with this, but I had multiple guests mention it saying it was unprofessional and how she organized the set up looked very unprofessional. many of the guests asked me if our wedding was her first time setting up a wedding.
e) I had set up photos of family who had passed away and asked her prior to the wedding if she could have it set up for the ceremony, as one of those people were my father. This was VERY important to me because he wasn't there to walk me down the aisle and I wanted to look over and see his picture. She had not put out any of those photos, and said she forgot. This again makes feel that her job as the wedding planner did not look over our file and out itinerary prior to to prioritize what was important and to know the details of our wedding.
f)The wedding cake was wrong. The shape was wrong even though indicated in our emails multiple times what I wanted. I thought it was odd there was no prior follow up from her with the vendor to make sure things were on track according to plan.
g) She took no accountability about the things that went wrong and blamed all the vendors. I found this very frustrating as it was her job to be in coordination with the vendors on our behalf and should have followed up prior to. We ended up get refunded some money, but before that even happened there was a lot of back and forth about how it was somebody else's fault and not hers. She tried making me feel bad about how I made her do an extra set up of things for the reception ( I asked if she could set up some twinkle lights) and made it seem like she was out of her way to do it, even though there were so many issues during the details,
In the end we knew it was important to be married, but it was very hard to not be frustrated and angry on the day. We hired a wedding planner so that someone else could take care of the details and we could enjoy our day. That did not happen. I'm sure she's a nice person, but I feel she is in the wrong job, She obviously didn't know her capacity for how many wedding she could handle as her excuse for not getting back to us in a decent time frame was she was doing other weddings. I felt it was important to write this review to give people to for-sight of some of her professionalism.