Reviews for Sydney MacLennan Photography
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4.0 out of 5 rating
4 reviews
4.0 Good
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Quality of service 4 out of 5 rating
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Response time 4 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
75%
Recommended by couples
Awards
4
+4
User photos
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Bn Sent on 22/04/20231 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Service not rendered
Booked this photographer in August 2020 when covid hit and everything shut down. Wedding fell through and she was the only one out of all other services paid that would not offer re-fund or even just a transfer of service date. Was very unprofessional and inconsiderate of the circumstances, and never received service’s requested and lost an 700$ deposit. She was very unorganized as I had to press several times to even get the contract done up at the beginning of requesting her services. Tried to reschedule with her to do photos at another time as everything had shut down and she flat out refused. Likely to get lawyers involved at this point as we still have never heard back from here or received the services paid for nearly 3 years later. Do not waste your time or your hard earned money on this “photographer” unless you have lots of money to throw to the wind.Sydney MacLennan Photography's reply:
Hi there,
Thank you for taking the time to leave a review. I am sorry to hear that you had a negative experience with my services. Now that Wedding Wire has been able to confirm the validity of this review, I wanted to personally reach out but I’m not entirely sure who to address, as I’m really not sure who the author of this review is.
Based on my records, I have successfully accommodated all wedding rescheduling requests due to Covid-19. I take pride in my commitment to providing exceptional service, especially during these challenging times, and I work hard to ensure that I can provide high-quality services to my clients and have always made it a priority to communicate transparently. It appears that there may have been a misunderstanding or miscommunication regarding the details outlined in your review, as I have not received any such inquiries or requests.
Please reach out to me directly at hello@sydneymaclennan.com so that we can discuss your situation further and find a resolution.
I am truly heartbroken to have learned that you feel this way about your experience with me and I do hope you reach out. -
Quality of service
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Gina H. Sent on 15/01/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing experience
We are so grateful that we had Sydney take our engagement and wedding photos. She is so talented and an amazing beatiful person! We had so much fun on our engagement photoshoot. This was our first time in front of the camera and Sydney made us feel so comfortable and at ease. It felt like we were taking photos with a good friend.
We ended up having to change our wedding plans a lot throughout the year because of Covid but Sydney was super flexible and was there for us throughout everything. We were blown away when we got our wedding photos back. They are so beautiful and we are unbelievably happy with them. We've loved being able to look back at that day and reminise about all the small intimate moments that Sydney captured that we didn't even think of! There are beautiful candid moments along with more posed ones. Sydney documented our day so perfectly and we are incredibly grateful! -
Quality of service
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Rachel F. Sent on 14/01/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Incredible
Aw Sydney! She captured the moments that will forever be cherished on one of the best, and busiest days of our lives. The day that has somehow slipped by us way too fast, and now can only be revisited through our memories & photos that were taken.
She captured it all. Every moment, so beautifully.
As we (often) reflect on the photographs, and the memories they provoke, we realize that one of the greatest gifts we received that day was the moments captured when we were busy enjoying the moment. Only an incredible photographer like Sydney can give you that!
Forever grateful,
Josh & Rachel -
Quality of service
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Britanny B. Sent on 12/01/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Professional & Amazing!
Hiring Sydney as our wedding photographer was one of the best wedding choices we made. It was easy to communicate with her prior to the day, the process was positive, and she was clearly interested in helping us make our day happy and stress free.
Sydney has a kind, warm, and overwhelmingly loving presence. I cannot stress enough how wonderful she was on our wedding day. She guided us through the wedding photo process with such ease, we had no idea what we were doing, and ended up with (if I do say so myself) STUNNING wedding photos. She captured so many little moments that we will cherish looking back on forever, and the one or two photos I wanted to make happen (inspired from my wedding Pinterest board etc.) she made them happen.
Looking through Sydney's wedding portfolio you will see captured moments of love, warmth, and happiness. That is what she will bring to your special day. I would work with Sydney again in a second, and would recommend her to anyone on their wedding day.
Thank you again Sydney!!-
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+4 Photos
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Quality of service
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