Skip to main content
Weddings

Reviews for Katie Langmuir

Katie Langmuir

Katie Langmuir

Revelstoke, British Columbia
4.6 out of 5 rating, 7 reviews
View more information

Reviews

4.6 out of 5 rating
7 reviews
  • Quality of service
    4.4 out of 5 rating
  • Response time
    4.4 out of 5 rating
  • Professionalism
    4.6 out of 5 rating
  • Value
    4.7 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
85% Recommended by couples

Awards

7
  • Shyen
    Shyen Sent on 26/01/2022
    2.2 out of 5 rating
    • Quality of service
      1.0 out of 5 rating
    • Response time
      1.0 out of 5 rating
    • Professionalism
      2.0 out of 5 rating
    • Value
      3.0 out of 5 rating
    • Flexibility
      4.0 out of 5 rating

    Ghosted Us Without Sending the Rest of Our Photos

    We initially loved working with Katie and appreciated that she even gave us extra time the day we got married. After providing final payment and giving her a generous tip for this, she fell off of the map for two weeks. This was extremely concerning, especially as she said she would send us some preview images within 48 hours. My husband and I eloped, so it was disappointing that we didn’t have any photos to show our family or friends. Once Katie did finally get in touch with us, it took another month to get a slideshow of the photos (not the actual high res photos). After countless emails to try to get an update, we finally received our photos about two months after we got married. However, there were a large portion of the photos that were in black and white, which I felt was a quick way to get out of editing. After asking Katie to send us the colour versions of these photos (even if they were raw and unedited), she ghosted us. I sent her emails, texts and Instagram messages that were all ignored. I’m incredibly saddened by this, as these are the only photos we have of our day. Unfortunately, I would not recommend working with Katie.

    Katie Langmuir's reply:

    It was read with an incredibly heavy heart knowing you two were left with such a disappointing experience for what was supposed to be a momentous and celebratory one. I therefore send my apologies for whatever part I played in that.

    I do however want to take a minute and clarify many of the points outlined in your review:

    Your 'tip' I will say again was so very generous and greatly appreciated. But please take note that your photography coverage package was paid out at 2-hours total; however, I photographed for the better part of 4 hours(10:00am [hotel arrival]) to 1:49pm [the final frame was taken]) - which I was truly happy to do, but did not invoice for (but is outlined as $400.00 per additional coverage hour in your contract). Again, that is not to say your tip was not appreciated.

    "Fell off the map" for two weeks - I never like my clients to feel like they aren't being seen or heard, and it was clearly not my intent to make you stress; however, during the heaviest parts of "wedding season" when upcoming weddings and shooting is full on it can take me time to get to emails, even a week and a half sometimes. But as soon as I did touch base I assured you your photos were in good hands and would be to you in a timely manner. Sharing the details of what would be delivered first to ease any worry.

    "It took another month to get our slideshow" - Your slideshow was sent to you September 2, 2021, just 5 days after the email communication, not a month. I then uploaded the 91 slideshow photographs to your gallery on the same day (Sept 2, 2021), as per your request. I also made it a point to get your slideshow finished up to meet the event you had planned with family and friends in mid-September as slideshow deliveries are typically done 2-3 days prior to full gallery delivery (8-10 weeks as outlined in your contract), but wanted to accommodate as much as possible.

    Your gallery - which already contained 91 "web res" files of your celebration and a full 6 minute Wedding Story slideshow - was full and ready for download with all 183 high resolution files on September 17, 2021, 5 weeks post elopement and not 2 months. A day after I received an email from you asking about them and informing me your grandparents were coming and you were very hopeful to share with them - I made sure to get them done to accommodate this hope.

    Siting that a large portion were in black and white and suggesting this is somehow me not doing my job or half assing it was incredibly insulting. That is not how editing works, especially not for a 'storytelling' photographer like myself. Choosing to edit a photograph in black and white takes the same consideration as doing it in colour and can often take longer to edit than colour. But if it's numbers you are wanting, approximately 38% of your photographs were in black and white while the other 40%+ were in colour. Additionally I make it a point if there are similar frames/moments, etc. that you get both a B+W and colour version if possible - which if you review your original gallery again you will notice.

    You also requested access to RAW/unedited files in our original pre-booking phone to which I replied that I do not do that - nor does any other photographer that I know or work with. I made note of this query in my original notes - you have since requested RAW files on several occasions.

    The colour photo re-edits requested on September 17 for same day edit and delivery were edited and uploaded to your gallery within hours. Granted the quick follow up email sent with the additional 13 files for re-edit was missed in the re-edit and was quickly lost in the 17 back and forth follow up emails.
    I am very happy to have re-edited the remaining 28 photos for you since.

    As with my previous emails from this past month, and reiterating my heartfelt apologies for whatever role I played in your feelings of disappointment. My goal as a photographer and simply as a person who gets to accompany couples during such memorable moments is to make your experience and the memories to keep nothing short of amazing, so that you've come away feeling anything but that is upsetting. But please know I stand very strongly by the experience I helped put together and the photo memories I have shared with you two and am left quite confused by your 'sadness' regarding "the only photos we have of our day" - you have a full gallery with 183 photographs and a 6 minute Wedding Story slideshow .
  • B
    Brinna Sent on 29/07/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Wonderful customer service and exceptionally artistic

    How does one begin to summarize the exceptional work that Katie does?! From start to finish Katie was an absolute treat to work with. My husband was less than excited about photography for the wedding but after one FaceTime conversation with Katie she had persuaded him to the point he was just as excited about photos as I was and signed up for a ‘day after the wedding shoot’.

    Katie really helped us with planning the timeline of our wedding day and offered out suggestions for organizing as we went along which was very much appreciated by us. On the day Katie was relaxed and incredibly flexible with our timeline which was somewhat dictated by rainy weather. All of our guest commented on her fantastic ability to get to know people and make them feel comfortable.

    The weather the days following our wedding were less than ideal for our ‘day after shoot’ but Katie was awesome and left us with several options to make our photo dreams come true. She was excellent at directing us to achieve relaxed but appealing portraits.

    Katie was incredibly quick at getting a few taster shots out to us from both the wedding day and also our photo shoot and we were absolutely blown away with the quality of her photos. They capture the mood of the day and our sentiment and are just simply beautiful. We shared a few images with friends and family and have had such amazing responses too.

    Both of us have said that we will be booking back in with Katie for a future family photo shoot once we have children!
  • A
    Amanda Sent on 05/10/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Incredible wedding photographer - and person!

    Booking Katie was one of the BEST decisions we made during our wedding planning process. From the moment we connected on Skype, till our hugs goodbye at the end of the night, we were on the same page. Not only is Katie great to work with - organized, detailed, friendly but she is also extremely talented, and her photos are just downright stunning! We knew we made the right decision booking with Katie, and that's just based on seeing our engagement photos and a few sneak peeks from the wedding! Thank you, Katie for all of your hard work. It was a pleasure.
  • illustration stars

    Are you interested?

    Send a message
  • [Anonymous] Sent on 23/03/2017
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We ended up looking to hire a photographer 3 weeks before our Muskoka wedding. Katie was responsive, reassuring and overall amazing. The photos were beautiful, she fit in seamlessly with our families and she was a welcome addition to our very small celebration.

    Thanks to Katie for making the potentially stressful situation (of not having a photographer) awesome!
  • [Anonymous] Sent on 24/07/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Katie is truly a gifted photographer. She was both professional and flexible. She truly captured our special day in her own unique way and we were more than satisfied with the pictures of our wedding.
    I wouldn't hesitate to recommend her and will be using her again in the future.
  • B
    Brittney Sent on 30/03/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Would 100% recommend katie for your wedding photographer. She is so nice, easy going and listens to exactly what you want. She captured every moment of our big day perfectly. I love looking back on our photos I feel like I'm back in that day again.
  • W
    Would L. Sent on 18/04/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We were so grateful to have Katie as our wedding photographer. She knows how to tell a story with her photography and really captured the essence of us and our celebration. She works with you to get the shots you want and worked tirelessly to capture every aspect of the day! We highly recommend her!