Josselyn K. Sent on 30/08/2016
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Quality of service
1.0 out of 5 rating
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Response time
3.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
2.0 out of 5 rating
I booked image of beauty in Sept 2015, at that time I met with one of his beauticians during the consultation that would be doing my make up and I her work was nice. I booked Image of beauty for myself and 4 bridesmaids. In April I contacted them to book my trial and had difficulties with scheduling and the beautician was different than the contract stated. And when I finally was able to book the trial it was 4wks before the wedding. I came in with my Ipad to show pictures of hair and makeup that I liked, the beautician really didn’t look at them and started doing my hair. I had asked for curls but she didn’t even have a curling iron on. She had a straightener that she used and but my hair up it took 3 tries and it was frizzy with no curls. We then started the make up, she used purple and shimmer that made my eye shadow look blue. She forgot to do my eyebrows till I asked and the foundation was not blended. We did several adjustments but it wasn’t getting better. I left the trial feeling terrible no where near what a Bride should look like the bobby pins were falling in the car. I contacted George the next day stating I wasn’t happy with the trial and he said he would try to set up another trial with another beautician. After a week went by and no reschedule he stated that no one was able to accommodate my request for type of hair style or makeup. So he stated he would not charge me the remaining balance. Now 3 weeks before my wedding I have to find someone to do my makeup and hair and schedule trial. I feared what my bridesmaids may look like but I was not able to cancel his services due to contract and I would lose the $514 dollars I had already paid. He attempted to smooth thing out by offering eyelashes for all 4 bridesmaids with a $100-dollar value. The wedding day, the first bridesmaid to go looked terrible and had lash glue dripping off eye on to cheek. She had to wash it off and apply her own make up and re-curl her hair. The beautician went
I booked image of beauty in Sept 2015, at that time I met with one of his beauticians during the consultation that would be doing my make up and I her work was nice. I booked Image of beauty for myself and 4 bridesmaids. In April I contacted them to book my trial and had difficulties with scheduling and the beautician was different than the contract stated. And when I finally was able to book the trial it was 4wks before the wedding. I came in with my Ipad to show pictures of hair and makeup that I liked, the beautician really didn’t look at them and started doing my hair. I had asked for curls but she didn’t even have a curling iron on. She had a straightener that she used and but my hair up it took 3 tries and it was frizzy with no curls. We then started the make up, she used purple and shimmer that made my eye shadow look blue. She forgot to do my eyebrows till I asked and the foundation was not blended. We did several adjustments but it wasn’t getting better. I left the trial feeling terrible no where near what a Bride should look like the bobby pins were falling in the car. I contacted George the next day stating I wasn’t happy with the trial and he said he would try to set up another trial with another beautician. After a week went by and no reschedule he stated that no one was able to accommodate my request for type of hair style or makeup. So he stated he would not charge me the remaining balance. Now 3 weeks before my wedding I have to find someone to do my makeup and hair and schedule trial. I feared what my bridesmaids may look like but I was not able to cancel his services due to contract and I would lose the $514 dollars I had already paid. He attempted to smooth thing out by offering eyelashes for all 4 bridesmaids with a $100-dollar value. The wedding day, the first bridesmaid to go looked terrible and had lash glue dripping off eye on to cheek. She had to wash it off and apply her own make up and re-curl her hair. The beautician went
Image of Beauty's reply:
Good Day,
Were sorry you feel that way about the services received, yet we did indeed tried everything we could to provide you with the best possible service but we realized that in this case it wasn't possible, should you have any further questions please contact us directly, Again we apologize for the inconvenience and we like to hear from you.
