Karen Blair · Married on 20 of November of 2012
I am hoping that this is still an 'In-progress' situation - and will be happy to update my review later if that is the case.Sent on 18/04/2013
The good: We love garrett's work posted online. He was friendly to work with and agreeable with all of our requests. Garrett met me, my partner, my family and her family on the Queen's campus after my PhD graduation. He took convocation photos, family photos, professional head shots for my father and me, and engagement photos for my partner and me. We enjoyed the time with him and he seemed to have creative ideas for working with the very few leaves that were left on the trees to make some great shots. What he showed us on his camera looked great.
The bad and the awful: We heard from Garrett immediately after the shoot. He confirmed receiving payment and said that he would be sending us the photos with a tracking number ASAP. We didn't hear from him again until April after launching a Better Business Bureau complaint (as I initially did not want to post public reviews of the experience). Garrett contacted us on April 4th saying that he would send us the photos ASAP that he was sorry for the delay - but that his family had moved during the winter and things had been moved around and were in various boxes. He said he had our disc of photos ready and that he would send us the tracking number for the package the very next day. We haven't heard from him since. It is now April 18th. The BBB has closed the complaint and given him an F rating on their site - http://www.bbb.org/ottawa/business-reviews/photographers-portrait/garrett-elliott-photography-in-amherstview-on-37852 .
Despite numerous attempts to make contact, we don't hear from him.
Mostly, we just really want to have our photos of a day that we cannot re-create, but so far, no luck. I have a feeling they will be great photos when/if we ever get them... but for now, the experience has to be rated as quite horrible.
Sabrina Guay · Married on 12 of September of 2009
I have known Garrett for a couple of years now as we used him for a family photo shoot and a couple of other things. It was a natural choice to have him shoot such an incredibly important day for us. He was my on the top of my 'Must-Have' vendors when I was booking everything.Sent on 30/09/2009
I can truly say he is one of the best and most professional photographers I have seen. He is personable, fun and incredibly creative. I can not say enough positive things about this man. I have seen a couple pictures so far from our wedding day, and I am already so excited! He captured everything, and then some. He is easy to communicate with, flexible, and reliable. He is also very stealth! Half of the time, I didn't even notice he was there.
Kudo's, Garret! You are our photographer for life!! :)
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