Awards
13 User photos
Jeff Chang · Married on 16/10/2018
A pleasant experience
We hired focus after consulting with few companies. We got their $5000 promotion. Ted and Vincent were our chosen team.
Sent on 23/05/2019
Our wedding photos and videos were very good. Would recommend focus to anyone who wants a fast delivery and great results.
Elizabeth Liu · Married on 01/09/2018
Wedding Day With Focus
We signed with focus after consulting few companies around. They seemed to have the best price for the value of service.
Sent on 01/06/2019
Same day edit was great and a crowd pleaser. We got their photo booth services too. Our team was Tyler and Eway.
Lee was the manager who was in charge of our file, he made everything easy to deal with. We are currently designing our albums with Amy. Just happy to drop a review as they really do deserve it.
Arma Mohsin · Married on 21/07/2018
The worst vendor experience
Focus has been a nightmare to deal with since my wedding in July 2018. I have been sending emails and phone calls without a clear sufficient answer. All we received after paying several thousands of dollars is a Dropbox link with uncut and unedited videos for a three day event they only somewhat organized one event coverage. My husband and I personally sat down with their rep and spent hours explaining exactly what the expectation was as we figured there may have been miscommunication but now 4 months later nothing has been done and no one has replied to our emails. We were also promised a glass top photo book which we haven’t even received a template for... it’s just ridiculous how difficult it is to get a response from them let alone the promised final product. I do not trust or recommend them at all.
Sent on 12/03/2019
Focus Production's reply:
Hi Arma,Jordan Donovan · Married on 21/07/2018
Nothing but praises
My wife and I have our dream wedding perfectly preserved for the rest of time thanks to Lee and his team. Their professionalism in handling all aspects of the wedding is no joke and we highly recommend their services.
Sent on 31/05/2019
We had a mixed cultural ceremony, the team was very attentive to details, and nothing was missed. We got our photos within 4 weeks!
Communication leading up to the wedding was smooth and fast. All our inquiries were attended in a very fast manner. Take example, we sent an email at 2:30 AM, we would get an email reply at 2:35 AM.
Very impressed with them. If you want a stress-free wedding vendor, we would recommend focus.
Charlie YT · Married on 27/05/2018
Mixed Experience
I was a bride who worked with Focus for a wedding in August 2018.
Sent on 13/05/2019
Quality of service
Pros: The photographers and videographers were clearly skilled in capturing all the important details of your wedding day and more. They were very meticulous, not being afraid to direct you to ensure that the shots turn out beautifully. I also appreciated the editing and naturalistic colour grading work of the photos.
Cons: Their ability to deliver a polished, final product for the videography was deterred by the disorganization and lack of communication within the Focus team. The people editing your videos are different from the videographers. This should not be a problem, but my instructions on how I wanted my video were not communicated to the rest of the team. For instance, they used the wrong song and ignored my request of excluding certain footage for the wedding video trailer. Moreover, I had notified them of an editing “mistake” (i.e. an abrupt split second clip inserted awkwardly, likely residual footage from editing) in the final wedding trailer in November 2018. They assured me that this would be fixed, but the final product I received in April 2019 still contained the mistake.
Responsiveness
Pros: None.
Cons: Over 90% of my communication with Focus was initiated by myself. They were the only wedding vendor I had to chase after. I was the one who had to reach out to them to schedule the engagement shoot, to ensure attendance of their staff on my wedding day, and to follow up on deadlines. They are quite unresponsive by phone, but do better with email and texting. Even so, it can take them more than three business days to get back to you, especially if you have a complaint. It really did feel like they were avoiding me at several points.
They were also extremely late with deadlines. To give you a sense, our wedding was in August 2018. We received all physical products (albums, photo prints, usb with files) in April 2019.
Professionalism
Pros: The staff were generally courteous and patient. The videographers and photographers made me feel very comfortable the day of my wedding and it felt like I was working with old friends. Interactions were always polite, no matter the mode of communication.
Cons: Even though each individual was professional, the organization as a whole was so fragmented, resulting in an unprofessional presentation. There was no consistent person you could touch base with. Your communication with them depends on who is in the office that day. As such, I would find myself explaining my situation multiple times to different people.
Value
Pros: Overall, Focus offered great value packages. I would consider their price in the moderate range and they are very willing to negotiate with you to customize your package.
Cons: None.
Flexibility
Pros: Focus is very flexible. They understand the changing nature of weddings and adapt well to any surprises on the day of the wedding. I was unhappy with a portion of my purchased package and they were willing to renegotiate my package. They do give off an earnest and genuine desire to do well by the client.
Cons: Focus is known for a particular style of editing. I think they would do well with couples who want what they see on the Focus website. They have perfected the standard wedding formula. I would not, however, recommend Focus for couples who wish for some final product they do not see on the company website. For instance, for my “Love Story Video”, I wanted an editing style that was more akin to what you see in trendy Q&A youtube videos lately. I had provided them with examples and instructions on how I wanted the video to turn out. The staff I worked with on this project were enthusiastic and lovely. However, the video itself turned out to be subpar and really behind schedule. It was not something we felt comfortable showing our loved ones.
Do I recommend?
There were some really great things about working with Focus and some really terrible things as well. Given that wedding photography and videography companies are quite prolific in the GTA, I would recommend brides to go with another company because there are just so many other options out there.
Charmaine Gan · Married on 27/05/2018
Nothing but praises
Booked focus after our consultation. Lee was always attentive to our needs and questions, even going out of his way to make certain adjustments for us due to some scheduling conflict on our end. Team was professional throughout the whole wedding. We got Rocco and Vincent as our team. Got the photos and videos back fairly quickly, approximately 5 weeks. Beautiful, no complaints.
Sent on 03/06/2019
Note to potential couples - this is the rare company that offers raw footages for free. Just thought we would add that note, we were very happy about that. Will recommend to others.
Vivian Alan · Married on 15/11/2017
Talented Team
Team Focus Rocks! We hired Tyler for covering our event and he was patient, attentive, calm, focused and exceptionally good-natured. Most importantly, he has the skill and gift of capturing precious moments amidst the chaos of the wedding. For the cinematographic highlights, Rao made sure everyone was in a relaxed mood and he lightened the mood by cracking jokes and playing fun, happy music. Just what we needed! Thank you so much team for your outstanding service.We only wish you and your company the best!
Sent on 23/04/2018
Harper Jayden · Married on 02/11/2017
Best Photographers in Town
If you are looking for a photographer to capture the true essence and feeling of your wedding day, then look no further. I can not rate focus photography any higher, they are extremely professional. Especially, Ted who has an amazing talent for capturing moments, exactly the way you would want them to be captured. What blew me even more were the cinematographic video of my wedding, that was so uniquely shot. Thank you team focus photography, We are so glad we found you.
Sent on 14/03/2018
Finley Parker · Married on 20/10/2017
Exceptional Work
Tyler is professional, flexible and easy-going - important traits for a wedding day photographer! I barely noticed him snapping away during the dinner and was pleasantly surprised when I received the end product! Being slightly distracted and worried that night, it was great to be able to relive the moments through the shots and the video the team captured. I even enjoyed the "un-glam" shots of my numerous expressions. Thanks again.
Sent on 23/04/2018
Sahar S. · Married on 13/10/2017
Worst Experience of my life! I regret hiring them!!!
If I had a chance to go back in time and choose another vendor for my video and photo for my wedding I would do it. My wedding was on Oct 2017, it is now Feb 2019, and they still have not given me my wedding products as per contract, or promised even after several meetings! Lee is a deceitful person, as the owner, he will convince you letting you know okay he will get something done, but once he took all the money he stopped replying or picking up my phone call!
Sent on 12/02/2019
He never responds to any communication, and I have tons of paper trail as a proof that he is still refusing to give my photos, and videos for my special night! Imagine you and your family have not viewed your wedding over a year and half now! I would strongly recommend to stay away from this company!
It leaves me no choice but I have to report them to better business bureau so I can get what I paid for that too over a course of
Focus Production's reply:
Hi, first off, your wedding was in October 2017, but payment was NEVER made UNTIL CLOSE TO THE END OF 2018.ContestYou could win $1,000!
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