Stefania R. Sent on 01/03/2021
-
Quality of service
1.0 out of 5 rating
-
Response time
1.0 out of 5 rating
-
Professionalism
1.0 out of 5 rating
-
Value
1.0 out of 5 rating
-
Flexibility
2.0 out of 5 rating
I am devastated
Out of nearly 400 photographs I have 12 that turned out. After waiting for our photographs to come in, I get to see the most coveted moments of my life covered by shoulders, and people's heads and blurry! There's missing family members e.g. the grooms mom! And yet we got duplicates and even 5 copys of the same picture with blurred images blocking bride and groom. There was no direction on the day. Which also explains why I have 7 pictures of me and my husband up at the alter with my sister in laws head directly in the way. I can't even edit it to save the picture. The worst is having my father giving me away....to a shoulder. And not even the grooms shoulder!
And after trying to contact her through emails/text/ and phone calls, we never heard back from her. Just took the money and ran. 2 hrs for just under $900. 00. Ridiculous and completely unprofessional. My friend got better shots on her phone.
Out of nearly 400 photographs I have 12 that turned out. After waiting for our photographs to come in, I get to see the most coveted moments of my life covered by shoulders, and people's heads and blurry! There's missing family members e.g. the grooms mom! And yet we got duplicates and even 5 copys of the same picture with blurred images blocking bride and groom. There was no direction on the day. Which also explains why I have 7 pictures of me and my husband up at the alter with my sister in laws head directly in the way. I can't even edit it to save the picture. The worst is having my father giving me away....to a shoulder. And not even the grooms shoulder!
And after trying to contact her through emails/text/ and phone calls, we never heard back from her. Just took the money and ran. 2 hrs for just under $900. 00. Ridiculous and completely unprofessional. My friend got better shots on her phone.
Amber Leigh Photography's reply:
Stefania & Andrew,
Thank you for taking the time to leave a review and my sincerest apologies for the late response. Shortly after I delivered your gallery on Nov 8th, 2020 - 8 weeks following your elopement, I went on a medical leave and have only been well enough to return to work this week.
I am saddened to hear that you were not happy with your gallery as my first priority is always to deliver beautiful images and a great experience to my couples. I feel that these images are consistent with all of my other work and reflect the unavoidable constraints of an elopement-style wedding following COVID social distancing restrictions in an outdoor site with barriers and no second shooter. As for the missing photos, I always triple-check my galleries after an upload but it appears there was an issue with the website host. I have uploaded the missing 81 images and your gallery should now be complete.
I also want to clarify that the package you purchased through YH&M was $1073.10 (inclusive of GST) for the officiant services, 1 hour and 30 minutes of photography coverage and 75 digital photos. Not included with your booking with YH&M I have provided on my own a same-day edit, slideshow and over 450 images in a variation of colour and B&W to your final online gallery.
Once again, I am sincerely sorry for the lack of communication due to my medical leave and the website glitch that caused some of your photos to be delayed. I thank you both for your understanding and wish you nothing but the best.
