Osha · Married on 27/11/2018
Oct 21 paper ordered now Nov 26 NOTHING, Lacking customer serv
I ordered Japanese paper from this company last month october 2018. Now end of November I still haven't gotten anything. Called and always seem to get voicemail, no email or phone callback.. Customer service non existent. ZERO COMMUNICATION whats so ever and irresponsible. Its been more than a month, untrackable number sent but thats it seller disappeared with no word. Please refund my $20. I would NOT recommend this company to anyone.Sent on 27/11/2018
Katie Williams Design Co.'s reply:Hi there. As mentioned in our correspondence to you, we have had a very difficult time with online product orders that ship internationally due to the rolling Canada Post strike. It has been most frustrating and very difficult to manage communication due to volume of inquiries. We are very sorry for the frustration this has caused. For everyone reading this review, to clarify (since this is a wedding website) the issues with shipping from our online paper boutique are unrelated to our wedding services and abilities to serve our wedding clients. We pride ourselves on our customer service, and apologize that your experience we were unable to satisfy your needs with this order. It is very difficult when variables come into play that are entirely out of our hands, and we are working to improve communication about this. As also mentioned in my email to you, we have since disabled international shipping until the Canada Post system sorts itself out, in order to reduce customer frustration. Thank you for your feedback.
[Anonymous] Married on 21/06/2014
Katie recently designed the invitations and all the stationery (menus, table names, programs, favour labels) for my wedding and I have to say that I was blown away by the end results. We were introduced to Katie by our wedding planner and when we first met we showed her a small picture of a poster we had purchased when we were down in Nashville. We wanted our invitations to have a "printing press" look to them and she was able to not only create beautiful invitations in the style we wanted but also carry this look into all other aspects of the wedding.Sent on 04/07/2014
All her work went above and beyond anything we could have ever imagined and we were so pleased with the end results. We got so many phone calls from our friends and family after we sent the invitations out letting us know how beautiful they were (and that they were like nothing they'd seen before). I would highly recommend her to all my family and friends!!
[Anonymous] Married on 19/10/2013
Katie Williams Design Co did our invitations and we could not be happier with them!Sent on 05/11/2013
She took our basic idea of what we wanted and turned into a beautiful invitation that EVERYONE complimented us on.
She was quick to respond and very professional to deal with!
We could not be happier with the services she provided and would recommend her to anyone.
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