Simply Flowers

2 reviews | Newmarket (Ontario)
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Reviews for Simply Flowers

3.8 out of 5.0
  • Quality of service 3.5
  • Professionalism 3.5
  • Flexibility 3.5
  • Value 4.0
  • Response time 4.5

4 User photos

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  • V

    Vanessa · Married on 05/05/2020

    2.6
    • Quality of service:
      2.0
    • Responsiveness:
      4.0
    • Value:
      3.0
    • Flexibility:
      2.0
    • Professionalism:
      2.0

    Poor customer service

    I had ordered a bouquet for Mother's Day from their website multiple weeks in advance. When I made a phone call to follow-up a week later to inquire about the potential flowers/colours that may be incorporated into the bouquet, the lady who answered the phone was very unhelpful and rude. She only supplied very short, curt answers and seemed unwilling to help make sure that I was satisfied with my order. I tried to cancel my order because I didn't appreciate the way I was being spoken to but she said that they do not allow cancellations, despite me making this request well in advance (at least a week before the actual date of delivery). I felt that this was very unprofessional. I will NOT be purchasing from them again.

    Sent on 05/05/2020
  • Shruti

    Shruti S. · Married on 03/07/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Alyssa did the flowers for our wedding July 3, 2016. I had no idea what I wanted or needed but she a) took the time and energy to help me find things that fit our wedding theme and personal styles and b) created beautiful centerpieces and bouquets that Aunties were fighting to take home. If you're planning a wedding and want professional, personal, unique creations...Alyssa and Simply Flowers are just what you need!

    Sent on 11/12/2016
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