Powder
550 Parliament St M4X1P7 Toronto (Ontario) Map · Phone number
Write a review Hired? Save

Reviews for Powder

3.3 out of 5.0
  • Quality of service 3.4
  • Professionalism 3.4
  • Flexibility 3.3
  • Value 3.3
  • Response time 3.3

Awards

16

7 User photos

Order by:
  • D

    Diana Magee · Getting married on 06/06/2020

    3.0
    • Quality of service:
      3.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      3.0
    • Professionalism:
      3.0

    Lovely gowns and the staff were kind but they don't inquire about your budget which I only realized halfway through the appointment when I found a dress that I really loved which was 3 times my budget. Its a heartbreaker because I never would have put it on if I had known what the price is so I feel somewhat manipulated by the lack of transparency.

    Sent on 26/07/2019
  • Olivia

    Olivia Storic · Married on 15/06/2019

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Not the Bridal Shopping Experience you want

    1) Sent me an email at 7pm the night before my appointment asking I confirm by 9pm or else I risk losing my appointment--ridiculous; 2) I had to wait outside with my party until they all returned back to the shop which was not a minute sooner than my appointment; 3) Who I assume is the manager seemed not genuine at all, didn't really care to inquire about what I was looking for and just insisted I try on as many dresses as possible. Samples in-store are not taken care of (no other bridal shop's dresses were that damaged) and its probably because they rush and shove you in and out of dresses 4) Good luck getting a reply from them. Emailed them and got a 3-word unclear response AFTER following up with them weeks later. When asked for clarity, I got attitude. If you look through their other negative reviews, you'll see the same attitude from employees commenting on the post. Instead of working to improve their customer service they just attack their customers, all of which are saying the same thing.

    Sent on 30/05/2018
  • Olivia

    Olivia Storic · Married on 15/06/2019

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    At first I was very excited to come to Powder because they exclusively had some of the designers I was hoping to try. The night before my appointment I get an email, not a call, at 7pm asking me to confirm my appointment by 9pm. Seriously?
    My friends and I got to the salon and waited outside until they returned not a moment earlier than my appointment.
    I tried on so many dresses, including ones that I didn't like on the hanger as I did at other salons in an effort to keep an open mind but I felt as if I was just being shoved, yes shoved, into countless dresses just for the sake of it. Side note--was not impressed how damaged many sample dress were. I get it, things get damaged but other salons took much better care of their sample gowns.
    After my appointment, I thanked the team for their time and asked a few questions. No response. When I followed up weeks later, I got a 3 word response that was so blunt and unclear. When I replied asking for clarity, I got sass. No thank you. Not getting a dollar from me. Go elsewhere..

    Sent on 30/05/2018
  • Michelle

    Michelle Abramov · Married on 19/05/2019

    4.4
    • Quality of service:
      5.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    Great boutique

    Beautiful selection of gowns to try on. They are quite unique compared to most stores, but the setup was amazing! My consultant was so helpful and knowledgeable, not pushy at all! She was able to help me narrow down and find a dress I love!

    Sent on 17/02/2018
  • M

    Mitch Boughs · Married on 29/09/2018

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Very poor customer service overall. The staff were not warm or inviting, or congratulatory of my recent engagement. When I first walked into my appointment, I was asked the date of my wedding. It is 6 months away, and I was immediately told that most of the dresses require at least 1 year to be custom made by the designers and that many other stores would not accept me as a customer with such a short time line either. This was a discouraging way to tell me that my options would be limited. It felt as though my business was not wanted. Despite that comment, there were a number of dresses available, so I did try some on. But the apparent owner who sat at the desk was making some snobby comments during my appointment ( a few helpful comments too mixed in). It would have been better to just have the one sales person. Another overall fail of this experience is that I wasn't asked what my budget was before the appointment or before we started trying on dresses. So I had to ask prices in the midst of the sales person pulling dresses off the rack that she thought matched my stye. It was awkward to let her know she was way off.

    Sent on 31/03/2018
  • K

    khatereh baharikhoob · Married on 02/09/2018

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Worst customer service I have ever seen ! I wish I could give them no star! They don’t reply to your emails and they expect you to follow up! Since when the customer follows up on appointment emails and calls! The receptionist is SO disorganized and weird. Don’t even bother calling them...there are sI many other places that will welcome you !

    Sent on 13/01/2018
  • E

    Erika Petricca · Married on 11/07/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I purchased my wedding dress a few weeks ago at Powder Bridal. Adriana and her wonderful staff were so welcoming and kind and with their help I purchased the dress of my dreams. After visiting other boutiques and leaving disappointed, I found this entire experience to be wonderful and found all of their wedding dresses absolutely dreamy. I encourage other brides-to-be to visit this beautiful boutique, as every bride deserves to feel as special as they made me feel. Thank you Adriana and staff!

    Sent on 10/05/2017
  • B

    Bianca Girimonte · Married on 04/04/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Adriana and her team at Powder are amazing. My family and I were so impressed by the boutique, dresses and service. I would highly recommend any bride in Toronto looking for a unique and special dress to visit Powder Bride. Check out my blog post about my experience at www.biancaroseblog.com

    Sent on 04/02/2017
  • E

    Elane · Married on 10/01/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Please do NOT be swayed by any negative reviews on The Knot - they are NOT indicative of what it is like to work with Adriana at Powder.

    To put things in perspective, I've never met Adriana in person and have never been to the boutique. I completely TRUSTED her over the phone, through email and by pictures to get my wedding dress. I literally got a BERTA -wedding gown of my dreams, ON SALE, with CONSTANT support throughout the entire process. Purchasing a gown of that price was not an easy thing for me to do, and Adriana made sure I felt comfortable, had all of my questions answered, and made me feel very taken care of.

    Highly recommend going here - something i NEVER thought I would find or afford was doable through Powder. Incredible!

    Sent on 10/11/2016
Hired this vendor?

ContestYou could win $1,000!

Plan your wedding on WeddingWire to earn chances to win $1,000. Learn more.