Loversland
215 Ossington Avenue M6J 2Z8 Toronto (Ontario) Map
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Reviews for Loversland

3.9 out of 5.0
  • Quality of service 3.8
  • Professionalism 3.8
  • Flexibility 4.0
  • Value 3.8
  • Response time 4.0

Awards

4

4 User photos

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  • Katherine

    Katherine Bucko · Getting married on 11 of October of 2020

    4.2
    • Quality of service:
      4.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      4.0

    Walked in to try on dresses, left with a gown that was made for me!

    I was so sick the day I had my appointment at loversland, and really was not expecting to walk out of the store purchasing a dress. The stylist that helped me was so patient, kind, and such a good listener. I had a particular style in mind (classic but unique/ boho elements) and she directed me to designers that could meet what I was looking for. With every dress I tried on, before I stepped out of the change room to show my family, she asked how I felt in the dress and listened very well. She was also so sweet and complimented how the dresses looked on me and honestly made me feel so confident! She was also honest when something definitely was not my style which I appreciated. I was hesitant to spend above my budget, but the store has been very accommodating. I fell totally in love with my dress and honestly felt that it was made for me! My stylist definitely had a role to play in delivering exactly what I had in mind, despite how sick and un-articulate I probably sounded. I can't wait to go back and try on my dress once its in!

    Sent on 08/08/2019
  • Anna

    Anna Warunkiewicz · Married on 02 of June of 2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Definitely recommend!

    The staff at Loversland were wonderful. I wasn’t expecting to leave with a dress, but walked out with my dress at a sample sale. They made me feel like a Queen. The quality of the dresses was amazing!

    Loversland 5
    Loversland 6
    Loversland 7
    Sent on 31/07/2018
  • M

    Millie · Married on 28 of February of 2018

    1.2
    • Quality of service:
      1.0
    • Responsiveness:
      2.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Disappointing Customer Service

    I really, really wanted to like Loversland. The store had everything going for me. I was looking for an unconventional wedding gown with a boho vide that I could wear for a ceremony on the beach. After reading the glowing reviews on this place, I was truly expecting to find my dress here. Sadly, Loversland fell short - not in the gowns department, but in customer service. As I walked into the store, I was barely greeted by the two ladies at the front, both of which looked at each other as though neither wanted to help me. Eventually, one of the girls took me and throughout my whole appointment gave off a "Let's-Get-This-Over-With" kind of attitude. She gave me 5 clips, and when I expressed interest in trying on more gowns, said that I was only allowed to try on 5 per appointment. That is a FIRST I have heard from any bridal store, especially considering that I had spent over an hour and a half at Felisha's the week prior and tried on over 10 different gowns. My stylist lost patience with me early on in the process. After gown #3, she claimed that, and I quote, "we are going in circles," and was really insistent that she pulled some gowns for me that would be more flattering on my form. I get it - she was being honest and trying to be helpful but at that moment, I felt like I wanted to cry. Being a shorter girl, I've constantly struggled with my weight, as gaining only a little really shows on my small frame. When asked what body shape and height these gowns were meant for, my stylist said that it was for an average height of 5'7" without any hesitation or sensitivity. I brought a friend, whose existence wasn't acknowledged, and noticed my stylist roll her eyes in frustration whenever a dress didn't work out for me. The whole appointment felt awkward and despite eventually finding a gown that did work at the end, the lack of support I felt from my stylist just made every beautiful gown there not beautiful.

    Sent on 28/02/2018

    Loversland's reply:

    Hi Millie.

    Thank you for taking the time to provide us with this feedback. We want to extend our sincerest apologies for your negative experience at Loversland. We pride ourselves in maintaining the highest level of customer service. We will be in touch but in the meantime, you can reach out to us by phone or you can email us

    We look forward to hearing from you.
  • Lottie

    Lottie Emily · Married on 24 of August of 2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Love this place!

    So happy to have found my dream dress here and everyone was so lovely. Would 100% recommend to anyone who wants a different and gorgeous dress!!! Was happy with who they recommended for cleaning and alterations too!

    Loversland 8
    Sent on 24/01/2018
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