Reviews for Ethos Bridal Group

Ethos Bridal Group

Calgary, Alberta

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Reviews

4.2 out of 5 rating

58 reviews

Quality of service
4.3 out of 5 rating
Response time
4.1 out of 5 rating
Professionalism
4.3 out of 5 rating
Value
4.1 out of 5 rating
Flexibility
4.2 out of 5 rating

74% Recommended by couples

Awards

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Emily H. Sent on 19/02/2024

1 out of 5 rating
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Turned away at the door

I was looking for a wedding dress with my partner. We went in on a Saturday, which their website says is not appointment only. The woman at the front asked me when my wedding was, and I said within the next year. I asked if we could look around, and she told me that the staff are paid by commission and implied that if we weren’t guaranteed to buy a dress that day then they wouldn’t be making commission and wouldn’t want to serve us. She also said that they don’t want to spend their time on customers who are not guaranteed to purchase a dress that day because they would prefer to spend time on customers who had a higher chance of purchasing that day. On the day that we went, it was not busy and it seemed that there was only 1 bridal party in the store. I recommend going somewhere else.
Mckenna S. Sent on 02/09/2023

5 out of 5 rating
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Amazing Experience

The staff at Ethos were so friendly and helped me find my dream dress! My Mom also purchased her wedding dress from Ethos in the 80s so it was special that they assisted me in finding my dress.
Kala M. Sent on 21/05/2023

1 out of 5 rating
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Didn't do customizations and is now ignoring me

I paid extra for customizations to my dress and they didn't do them. When I asked about why they lied to me and said that "oh it just needs to be done in alterations". Doing it in alterations afterwards would have cost a fortune because the whole skirt would have had to be taken apart and ultimately, there wasn't enough time to do it either. I've been emailing them about my dissatisfaction and they have been ignoring me. Save your money and time and go elsewhere ladies!

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Cassandra Sent on 28/10/2022

5 out of 5 rating
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Made me feel comfortable and beautiful

Going into my first appointment I was incredibly nervous as a plus sized bride. I thought everything would look frumpy or nothing would fit and I’d be embarrassed. I was immediately put at ease and taken to a section for of beautiful dresses that actually fit. While I picked a couple out myself it was actually one selected by the sales associate I ended up buying, so they definitely do know their stuff! I was shocked to hear the price as I felt a dress that detailed and gorgeous would cost way outside my budget. Fittings were easy and I went with Ethos for alterations and I only needed two before I had a gorgeous wedding dress.
Dominique J. Sent on 03/05/2022

5 out of 5 rating
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Percect wedding dress!

The first dress I tried on was perfect and Ethos did an awesome job with alterations and the quick response time. AWESOME EXPERIENCE!!!
Stephanie M. Sent on 03/06/2022

1.6 out of 5 rating
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  3.0 out of 5 rating
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  2.0 out of 5 rating
- Flexibility
  1.0 out of 5 rating
You Don’t Get What you Pay For

Customer service was not good. David’s did better alterations.
N Sam Sent on 01/11/2021

1 out of 5 rating
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Really Bad

This is the worst bridal boutique you can ever step your foot in. My wife had the worst possible experience with ethos. We were planning our wedding in between the pandemic. She ordered her already overpriced wedding gown hoping she would get good customer service at the very least. They told that they would take the dress for alterations and call within 2 weeks. They didn’t call and she had to call them atleast 4 times and leave voice mails to get them call back after weeks. She had some alterations to be done and had to wait months to get a look at the dress. They wouldn’t even respond to calls or voicemails. The second alteration made the gown look like from a halloween set. We had to get the gown to davids bridal to get it fixed which they did within a week. Avoid Ethos Bridal. Period.
Elizabeth Sent on 11/10/2020

5 out of 5 rating
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So generous!

We ended up going to Ethos on a whim, right when salons were opening after the lockdown; we were in the area trying on dresses and happened to call the salon right before the sales consultant was going to leave (she ended up staying late to help us find "the one") We were immediately greeted with warm, open arms, and they had me in dresses within 5 minutes of me telling them what I was envisioning. All of the women at the boutique were experts and were listening to what I had to say and pulling gowns matching the criteria - need to also mention that we needed the dress within 3 months so they were a bit limited with what we could order. We ended up finding The dress and when my mother and I went to pay, the consultant noted that there was a discrepancy in pricing - the dress had the wrong tag on it and was actually $1100 more. The owner/manager was BEYOND lovely and honored the marked price of the dress!! We were so blown away by the kindness and generosity we experienced in the salon that day and will never forget it!
Taylor Sent on 17/01/2020

5 out of 5 rating
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Absolutely Recommend Ethos

I had an appointment at Ethos a couple of weeks ago, and cannot say enough good things about how excellent our experience was! All of the staff were lovely to deal with, very friendly and helpful, and patient in dealing with my opinionated and enthusiastic group. They had a beautiful selection of gowns, and made it so easy for me to find the gown of my dreams as well as my veil. I cannot wait to go back later this year for my first fitting when my dress arrives. For any brides searching for their dress, I absolutely suggest making an appointment at Ethos!
Lauren Sent on 14/09/2020

4.8 out of 5 rating
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Beautiful Wedding Gowns and Boutique

I had a great experience working with Ethos to find/alter my wedding dress. Valerie did an incredible job with my alterations and ensured I was 100% satisfied with my dress upon pick up. Thanks for everything!