Reviews for Dufferin Hall

Dufferin Hall

Saint John, New Brunswick

3.8 out of 5 rating, 2 reviews

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Reviews

3.8 out of 5 rating

2 reviews

76% recommend it

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Quality of service
3.5 out of 5 rating
Response time
3.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
5 out of 5 rating
Flexibility
3.5 out of 5 rating

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Amanda E. Sent on 28/09/2022

2.6 out of 5 rating
- Quality of service
  2.0 out of 5 rating
- Response time
  2.0 out of 5 rating
- Professionalism
  2.0 out of 5 rating
- Value
  5.0 out of 5 rating
- Flexibility
  2.0 out of 5 rating
Quick to offer help not follow through

We rented the smaller of the options for the TSA as we had plans to do an afternoon tea for the food, and renting the larger space required the use of their catering services (which does not do sandwiches and tea).

I was initially worried about the carpet and the rustic look, but with the decorations and lighting it turned out beautifully.

Initially, Mike, our contact, was very accommodating and agreed to allow us to set up on Thursday as they were supposed to be laying the ice for curling. When the time came they were doing construction, which we were not aware of. That stopped us from being able to set up on Thursday, we ended up being there much later on Friday than expected because rather than breaking it up over 2 days it had to be done in one day.

The venue was not happy with how long it took for us to set up on Friday, and the bartender was not informed that the venue was going to be closed from 3 - 5 while our helpers prepared the hall for the reception.

The sound system for the area is in a very difficult-to-access location and was difficult to work with.

It was difficult to make arrangements for the breakdown on Sunday. Originally the venue stated they would clean up, but we had a lot of items that were owned by individuals and expensive that they wanted to pick up the next day. After the arrangements were made the person that was supposed to meet us was 2 hours late. We were let in by the people doing construction upstairs.

All in all. The venue looked nicer than we expected, and the cost was within budget, but the communication and transparency were lacking.

We rented the smaller of the options for the TSA as we had plans to do an afternoon tea for the food, and renting the larger space required the use of their catering services (which does not do sandwiches and tea).

I was initially worried about the carpet and the rustic look, but with the decorations and lighting it turned out beautifully.

Initially, Mike, our contact, was very accommodating and agreed to allow us to set up on Thursday as they were supposed to be laying the ice for curling. When the time came they were doing construction, which we were not aware of. That stopped us from being able to set up on Thursday, we ended up being there much later on Friday than expected because rather than breaking it up over 2 days it had to be done in one day.

The venue was not happy with how long it took for us to set up on Friday, and the bartender was not informed that the venue was going to be closed from 3 - 5 while our helpers prepared the hall for the reception.

The sound system for the area is in a very difficult-to-access location and was difficult to work with.

It was difficult to make arrangements for the breakdown on Sunday. Originally the venue stated they would clean up, but we had a lot of items that were owned by individuals and expensive that they wanted to pick up the next day. After the arrangements were made the person that was supposed to meet us was 2 hours late. We were let in by the people doing construction upstairs.

All in all. The venue looked nicer than we expected, and the cost was within budget, but the communication and transparency were lacking.
Candace C. Sent on 13/09/2017

5 out of 5 rating
- Quality of service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
The hall is beautiful decorated. There is ample free parking, and both the manager of the club and the caterer were amazingly helpful in terms of getting in to decorate, view the hall, and tear down our setup. Highly recommend.

The hall is beautiful decorated. There is ample free parking, and both the manager of the club and the caterer were amazingly helpful in terms of getting in to decorate, view the hall, and tear down our setup. Highly recommend.