Stephanie B. Sent on 07/09/2021
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Quality of service
4.0 out of 5 rating
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Response time
3.0 out of 5 rating
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Professionalism
3.0 out of 5 rating
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Value
4.0 out of 5 rating
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Flexibility
4.0 out of 5 rating
A non stress day
Overall I'm quite happy with the venue. The events manager wasn't present for our day but Tamara was amazing, would happily work with her anytime.
The only issues we had, which wasn't Tamaras fault but rather the event coordinators, was that I had requested the ceremony be facing the gardens (ended up being set up to face the mountains, which were also beautiful but not what requested), and the drink tickets had my husbands last name, not his first name (Tamara quickly remedied this!).
For our planning phone call with Deb (even coordinator) everything was hashed out for the day. She requested that we meet with her in person (fair so she could get a sense of us), but when meeting her, she had to go over the details with us, again. Almost felt like she was disorganized as all the details we talked about in person had been discussed on the phone not even a week prior.
Like I said, I am happy with how the venue worked out. Couple of hiccups which I could see some brides freak out about but overall the experience was what we wanted (chill and relaxed)