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Reviews for Flores & Pine

Flores & Pine View more information

Reviews

3.6 out of 5 rating
8 reviews
  • Quality of service
    3.6 out of 5 rating
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    3.4 out of 5 rating
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    3.5 out of 5 rating
  • Value
    3.9 out of 5 rating
  • Flexibility
    3.5 out of 5 rating
62% Recommended by couples
  • L
    Llk Sent on 30/08/2023
    4.2 out of 5 rating
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    Beautiful Modern/Chic/Minimalist Venue

    My husband and I had our wedding reception at Flores & Pine, and we were pleased with the overall service. We had initially worked with a different event coordinator, Adam, and he was very professional, personable and responsive in getting back to us with inquiries and the overall planning. Our new event coordinator took over about 2 months before our reception and she was cordial but could be more personable. However, we understood the transition period might of been an adjustment, but would suggest some attention to details and personability may increase future couples' hiring decision. Kathryn, who assisted us on the day of event was very helpful, patience and kind. At the end of the day, our reception was everything we had asked for. The Estate Room is absolutely beautiful and requires very minimal decor as the venue was already so aesthetically pretty. Pastry Chef Zak, did an amazing job on our wedding cake, and we were overall pleased with the outcome. Our servers were so kind and attentive - we really appreciated every single one of them.
  • K
    Katie O. Sent on 07/12/2022
    1.4 out of 5 rating
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    Horrible communication

    I booked flores and pine last year for a February 2023 wedding. Because it was off season they waved the reception fee and only had a minimum food and beverage spend which was awesome! A few weeks ago they asked me for my credit card information so they could charge the reception fee as well ad the remainder of the minimum spend. I told them they had waived it last year. They basically told me they had new management and if I could prove they waived it with my original contract they would honor it. Why didn't they have the original contract??.. by that point we were really turned off.

    They also take WEEKS to respond to simple questions. I never felt taken care of working with this venue. They were quick in the beginning of signing the contract and then the communication went to zero. We backed out of our contract last month as we did not feel taken care of at all. And because of the misscommunication with the contract we were scared to wake up the day after our wedding with a bill way out of our original budget.

    Beautiful venue but in the end not worth it at all for the stress.

    Flores & Pine's reply:

    Hello Katie,

    Thank you for providing this feedback – we take these reviews seriously and will work to improve on the areas you have mentioned. We’re sorry that your experience was not up to your expectations and that we ultimately could not host your Wedding as a result. As you noted, we did undergo significant changes in our management team over the Spring/Summer of 2022 and this did create a number of challenges for our venue. While this made things quite difficult in the short-term, we indeed have become a stronger and more capable team in the long run. In fact, part of the reason for this change in management was some of the notes that you highlighted – specifically the slow/infrequent communication and inconsistent record keeping.

    As to the missing contract, it was myself who was part of that conversation with you. As I noted, my predecessors did not excel in record keeping and the completed contract for your Wedding was not filed. This same challenge came up with several other Events and is one I have worked diligently to correct over the past half year since taking over the department. Without a copy of the contract all I could do was ask for you to share it so that I could aware of the specific terms/conditions for your Wedding, which I would have happily honored. I’m sorry that this gave the wrong impression, but it was the only option available to understand the specifics of your Wedding.

    To touch on the lack of communication, this has absolutely been a focus of mine and my team’s since taking over and I understand that it was a large shortcoming in the past. I have worked diligently to reduce our average time of response on all platforms – as an example, our Weddingwire response time is now averaging less than 16 hours. When I first started in the role this response time was averaging more than 56 hours. While we are not perfect yet, significant strides have already been made and improving communication continues to be a priority.

    We’d like to wish you both all the best with the Wedding and hope that you find your perfect day and celebration. While we won’t have the opportunity to host your Wedding at Flores & Pine, we will use this feedback to further improve our service. Thank you again for sharing and wishing you both the best on your journey together.

    Best regards,
    Adam
  • K
    Kaitlyn O. Sent on 20/11/2021
    1.6 out of 5 rating
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      1.0 out of 5 rating

    Breached Contract

    We signed a contract and paid a deposit to have our wedding at the estate (Ridge Meadows) managed by Flores and Pine. We proceeded with planning and booked other vendors for our wedding day. Unbeknownst to us, they accepted our money and signed our contract without licensing for the property. We were informed of this “mistake” and pressured to re-sign a contract that would more than triple our wedding expenses and completely changed the conditions of our original contract. We went months with inadequate, unprofessional communication from management and panic trying to find another venue available for our wedding date. In the months of trying to find a solution, every aspect of our wedding was put on hold. We were faced with losing thousands in other contracts if we weren’t able to find another venue for our date

    Finally Mahyar, the owner, got involved and was able to offer a solution that satisfied only half of our original contract. Despite Mahyar’s genuine concern for our event and professionalism, we felt wary of the management at Flores and Pine. We knew the stress they put us under would only continue up until our wedding day. If they breached our contract once, they would do it again without concern for our interest.

    There is no doubt that Ridge Meadows is a beautiful venue and we are incredibly disappointed with the way we were treated. It would be nice to see the estate ran by a more competent team.
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  • S
    Susan J. Sent on 09/08/2022
    5 out of 5 rating
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    Amazing day! F&P made it so easy!

    Christina from Flores & Pine was incredible. She and her team went above and beyond to make the day special, such as decorating the seating charts, sprinkling flower petals on the patio for the ceremony, setting up and decorating the welcome table, and decorating the dining tables with greenery and linens. We really couldn't have done it without her coordinating everything. It was beautiful, the food was delicious, and the whole day ran smoothly. Thank you Flores & Pine!
  • K
    Kristin H. Sent on 08/12/2020
    1.4 out of 5 rating
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    Unresponsive

    Flores & Pine is a beautiful venue but my fiance and I had to switch to a different venue after a frustrating experience.

    We were excited to have a date on hold for 2021, but when we received the contract we found it to have been unprofessionally prepared, both in terms of the general conditions of the contract, and information specific to our event. The lack of professionalism and responsiveness in terms of get clarification on the contract left us feeling frustrated and wondering if management of our wedding was in good hands. Perhaps, our experience was due to the apparent frequent employee turnover at Flores & Pine as we had 3 contact people within a very short time.

    It is certainly a beautiful property and I hope these issues get ironed out for other couples.

    Our experience at our new venue has been been extremely smooth and easy, there is really no comparison.
  • McKenzie
    Mckenzie A. Sent on 16/08/2021
    5 out of 5 rating
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    Beautiful!

    Flores and Pine is a gorgeous venue. We had our ceremony on the patio and our reception in the Estate Room. We kept our decor super simple as the venue is already so beautiful on its own! Our dinner was phenomenal and the service was so great! You wont regret having your wedding here!!
  • Sherald
    Sher Sent on 18/12/2020
    5 out of 5 rating
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    An Unforgettable Wedding Reception

    What makes a lovely wedding even more lovely? The perfect venue. We chose F&P becuase it had everything we wanted for our reception, plus, it was a place no one we knew had been to for a wedding before. The Estate Room was able to accommodate 110 people, but of course with the pandemic, we were capped at 50. We understood that there were rules in place; however, they did everything to make it an incredible wedding. From the set-up to the bestest staff ever, they were beyond fantastic. Not only that, but the food and beverages were a huge hit. They had an extensive menu that were able to customize and were quite open to our requests. We wanted to have an open bar for Cocktail Hour and set a price limit. We didn't even come close to the limit set, so we pretty much kept the tab open for the whole evening. In terms of food, we chose a bistro box (it was a plate with 3 different bites), scallop starter, and the 10oz steak main (all our guets agreed one of the most delicious steaks they've ever had). They made dietary changes to those who were Vegan, allergic, not a fan of medium steak, etc... SInce the room is already stunning, we had minimal decor which honestly, simple goes a long way here. The bridal suite was a great addition to our day as we were able to use it from 9:30am until the end of the night. The photos in the space were absolutely lovely and it helped for everyone to get ready, refresh or relax at any point of the evening. They kept us hydrated with water and delicious cocktails, but also stocked the room with hand sanitizer. We were extremely taken care of the whole day, and though it started a little rough (no one was there at 9:30am to let us in due to a slight communication issue and the bridal suite was not the cleanest), they quickly turned it around and everything was brilliant. We recommend F&P for weddings as you will not be disappointed; my husband and I are very meticulous and perfectionists, so trust that when we say they are incredible, they truly are and we highly recommend!
  • K
    Kristen M. Sent on 21/06/2020
    5 out of 5 rating
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    Amazing venue!

    My husband and I cannot recommend Flores & Pine more highly. When our destination wedding had to be canceled due to COVID, we were incredibly sad and disappointed. We found Flores & Pine and ended up having the most beautiful wedding. With roughly 3 weeks of planning, we somehow ended up with our dream wedding. The Flores & Pine team truly went above and beyond in helping us plan a small, intimate, beautiful wedding. The venue itself is insanely beautiful, every detail perfect. We had the ceremony on the patio in front of the stunning fireplace and then a small reception in the Estate Room. The bridal suite was perfect for getting ready and made for some amazing photos. The food was incredible. We had the perfect day. I truly cannot believe we got to have such a beautiful day and feel so incredibly grateful to the team at Flores & Pine. Thank you!