We had very mixed emotions towards this venue.
It was an absolutely gorgeous day and the venue is picturesque.
However, the service on the day was not at all what we expected. Drinks were not served evenly during cockail hour, and nor were they served timely for speeches.
They forced us to go with Musos entertainment for music hire - which missed our first dance, father daughter and mother son dance songs .... the DJ was spotted multiple times going to the toilet and not washing his hands; when brock house was notified, they were reluctant to accept responsibility in the beginning.
Food quality was not up to the standard one would have expected based on the fees.
Overall beautiful venue but poor quality of food service and DJ.
Olivia Married on 12/06/2022
1 out of 5 rating
1.0
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1.0
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Horrible & Not really want to serve the guests
$180/person buffet
Dessert table as Costco food ?
They put the fruit on the serving tray….
Danielle C. Married on 03/07/2021
2 out of 5 rating
2.0
Quality of service
3.0 out of 5 rating
3.0
Responsiveness
1.0 out of 5 rating
1.0
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2.0 out of 5 rating
2.0
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3.0 out of 5 rating
3.0
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1.0 out of 5 rating
1.0
Lovely view but very unorganized
We had our wedding at Brock House in May 2022, after postponing from July 2021.
They were somewhat difficult during our postponement process, which was understandable, but become more and more difficult as our new date approached.
They surprised us with additional costs that were not in our contract mere weeks before our day that we had no option but to pay. They were not flexible with us whatsoever and couldn't provide some of the services they had originally offered us. They left us scrambling last minute and continued to gauge us along the way. It looks like they are recouperating some of their lost funds and using their clients to do so.
The food was good and the view is amazing. The day of was smooth but not worth the stress of the leadup.
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Denea B. Married on 01/07/2021
2.2 out of 5 rating
2.2
Quality of service
2.0 out of 5 rating
2.0
Responsiveness
3.0 out of 5 rating
3.0
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2.0 out of 5 rating
2.0
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1.0 out of 5 rating
1.0
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3.0 out of 5 rating
3.0
Mixed feelings
Mixed feelings about our wedding at Brock House!
Beautiful and relatively low maintenance venue, but communication leading up to the day and banquet/bar management on the night left a lot to be desired.
I had to confirm and re-confirm the timeline countless times (causing stress every time) as when we originally booked in 2019 to when our wedding was finally held in 2022 they had changed their access and other times.
Food could’ve been better and I was disappointed to hear a number of guests missed out on canapés / remained hungry after eating dinner.
Lastly, not overly impressed with the DJ company they require you to use. Pricey and not the best.
We did find that they were fair and very communicative after raising some of these concerns after the wedding day.
Shaileen Married on 24/04/2021
4.6 out of 5 rating
4.6
Quality of service
5.0 out of 5 rating
5.0
Responsiveness
5.0 out of 5 rating
5.0
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5.0 out of 5 rating
5.0
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4.0 out of 5 rating
4.0
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4.0 out of 5 rating
4.0
Wedding venue review
Such a beautiful venue with an amazing team. Carissa was very quick to respond to emails and phone calls about all our questions and concerns while planning out wedding. The service was flawless.
Kelly N. Married on 05/09/2020
4.6 out of 5 rating
4.6
Quality of service
5.0 out of 5 rating
5.0
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5.0 out of 5 rating
5.0
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4.0 out of 5 rating
4.0
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4.0 out of 5 rating
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5.0 out of 5 rating
5.0
One of the best views in Vancouver
The Brock House is stunningly beautiful. And they make a mean espresso martini. The team there helped me put on a short-order, covid-responsible wedding in Sept 2020. Service on the night was professional and efficient, the food was really good. Overall so convenient to have the ceremony, reception and dinner all in one picturesque location.
Brock House Restaurant's reply:
Thank you kindly for such sweet words, we are so happy you had such a lovely experience. Our team loved working with you and A to ensure that you could move forward with your special day! Much love from our whole Brock House Team! xo
Tobia B. Married on 25/08/2019
5 out of 5 rating
5.0
Quality of service
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5.0
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5.0
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5.0
Fabulous venue
When my husband and I first visit the venue we knew it was the one.
We met with Melissa and she walked us through all the offers they had and help us understand what we wanted.
Melissa is friendly, helpful and very professional with a personal touch.
It was a pleasure organising our special day with Melissa who proved to be very reliable and supportive.
As I work in the industry I am very peaky and opinionated. Melissa was very responsive and accommodated every request to the best of her possibilities.
The venue itself is stunning, the food is absolutely phenomenal and the service very professional.
The whole team made our special day truly SPECIAL.
Justin A. Married on 10/08/2019
4.8 out of 5 rating
4.8
Quality of service
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5.0
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5.0 out of 5 rating
5.0
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4.0 out of 5 rating
4.0
Beautiful, Professional Venue
Our wedding was absolutely beautiful at Brock House. The location was incredible and the tent was amazing with the lights and chandeliers inside. The Brock House staff were extremely responsive and easy to work with. We made all of our plans with them over email and phone from the opposite side of the continent and it was no problem. The food was great--we got compliments from all the guests on how delicious it was (especially the dim sum bar). And the service from the staff--both the servers and bartenders--were great. There were no lineups for drinks and no one was left waiting for dishes to arrive at their tables.
We highly recommend this venue. The only thing we suggest you do is not book their DJ. Brock House says only one-or-two special DJs are allowed to use their sound system, but the DJ just set up their own speakers anyway. The DJ we used from Brock House, Xtreme Events, did not mic the event very well, brought bad speakers, and did not know the event timeline or music we wanted. Definitely just BYO DJ. But don't let that turn you off from the venue!
Just as an FYI, Brock House has a 1.5 hour set-up window. Most vendors you will talk to will know this and can work around this, but it is best to make sure your vendors are aware of this restriction and are comfortable working within it.
Brock House was an incredible venue and made our day the most special one of our lives. We couldn't imagine having it anywhere else!
+ 3Photos
Brock House Restaurant's reply:
Hi Julia and Justin!
Congratulations to you both on tying the knot this past weekend! It has been a pleasure planning with you both and getting to know you during this process. I am so happy to hear that you had a wonderful day and that we were able to make this process for you super seamless, even from across the continent!
I will pass along our kind words to our Banquet Staff and Chef – they all work so hard to ensure that you and your guests have the best experience possible with us and I know they’ll love hearing that their service surpassed your expectations!
Thank you for sharing your feedback regarding Dan and X-Treme Event Group – I am very sorry to hear that the DJ which was provided for your wedding day was not properly prepared for the events taking place and provided a sound system that was not well equipped. Our intentions of having an exclusive DJ are to help monitor and alleviate the noise levels throughout the event as we are located in a residential neighborhood. Although some people may be alarmed by this policy, we want them to feel confident that they are in the hands of a company that will provide a high level of service that is consistent with our own. I am very sorry to hear that this is not the service you received and beyond appreciate that you do not want this feedback to reflect on Brock House Restaurant as a whole. As we move forward throughout this season and search for better ways to improve our events, we will keep this feedback in mind.
Thank you so much for taking the time to share your experience with us. Congratulations again on behalf of our team – we wish you all the best on this next adventure together!
Sincerely,
Kaitlyn
Catering & Events Coordinator
Brock House Restaurant
Anonymous Married on 27/07/2019
5 out of 5 rating
5.0
Quality of service
5.0 out of 5 rating
5.0
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5.0 out of 5 rating
5.0
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5.0 out of 5 rating
5.0
Exceeded expectations!!
Brock House exceeded our expectations. The venue itself is stunning. I did not add any extra decor, had minimal centre pieces, and everything still looked fabulous. The tent is beautiful and has these amazing chandeliers hanging from the ceiling. I don't think it could have been more perfect.
As an organization, Brock House was very organized and professional. It was obvious that they host a lot of weddings. We live in Toronto and they made the planning very easy. Our made contact was Kaitlyn and she was quick to respond to our e-mails. I sent her a lot of questions throughout the 10 months of planning and she was very helpful in sending photos and diagrams of the venue. On the day of, everything was set up according to plan and ran very smoothly. Everything related to the venue was stress free for myself and my parents.
We hired a wedding coordinator, Emily Jennings, and she was a great fit especially because she also works in the catering department at Brock House (we didn't know this when we hired her). It was really helpful having a coordinator who knew the venue so well.
I didn't eat a lot of the food but all of the guests raved about it. We had passed canapes during the cocktail hour, a plated meal and a late night snack. Everything came out on time. Leading up to the wedding I was a little worried that it would take a long time to get the food served because the waiters take everyone's orders after they sit down for dinner but it wasn't an issue.
Our wedding was on the night of the Celebration of Lights fireworks and it was awesome! You could see the fireworks from Jericho Beach, just in front of Brock House, really well. It worked out well with the timing of dinner (fireworks started after dinner then everyone came back to Brock House for dessert).
Our ceremony started at 6:30 (Brock House's set time) and I wish we could have started it at 6:00 or 5:30 so we had a little more time. I think with the fireworks, it made the evening just fly by. Other than that, I would not have changed anything about the venue.
Brock House Restaurant's reply:
Hi Pam and PJ,
Thank you so much for sharing your wedding experience with us! Our team thoroughly enjoyed getting to know you both and working with you on your wedding plans for the past 10 months.
I am beyond happy to hear that you had the wedding of your dreams with us at Brock House Restaurant and that your guests also had a an enjoyable time. The fireworks that evening could not have been a more perfect way to finish your dinner service!
Congratulations to you both! Wishing you all of the love, happiness and adventure this next chapter will bring!
Sincerely,
Kaitlyn
Kaitlyn Donaghy
Catering & Events Coordinator
Brock House Restaurant
3875 Point Grey Road, Vancouver BC V6R 1B3
www.brockhouserestaurant.com
Tim C. Married on 08/10/2018
2.2 out of 5 rating
2.2
Quality of service
2.0 out of 5 rating
2.0
Responsiveness
3.0 out of 5 rating
3.0
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1.0 out of 5 rating
1.0
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3.0 out of 5 rating
3.0
Flexibility
2.0 out of 5 rating
2.0
Dining is fine, but the worst accounting management.
To all couples,
My wife and I had a wedding done at Brock House. The dining service was fine with a decent ocean view; it was a pleasant experience so far. However, please be prepared to read a long story about its catering management team. For your reference, credit card A was used for venue booking deposit, while card B was for the final bill - you will see them later.
At first, all the paperwork was done with a booking deposit and prepayment done. The payments went through and all seemed fine on the wedding day (October 8, 2018). Right after the event, I spoke to the banquet manager to see if I could make the final payment here, and he replied someone from Catering department would provide me the final bill.
Two days later, October 10, I sent another email asking if I made the payment. The person replied that the bill was not ready yet. On October 16, this was my third attempt to settle the final bill within two weeks (as stated on the contract), but I received the same response (bill not ready).
Here was the worse part came: 9 days after my event, October 17, Brock House reported to me that the alarm sensor at the front door was missing and disconnected at 11:08 am on October 8, where the host was responsible for the damage. Catering management attached the damage fee (300 CAD) to the final bill. I refused to pay for the following reasons:
1. The incident happened on October 8, but no one from Brock House informed me about the damage. Since I had requested to pay the final bill for three times (October 8,10, and 16), there was enough time for them to inform me; however, there was none. They claimed they had to manage other bookings as well, but I did not see the connection to this incident -- wasn't the alarm sensor important to keep the place safe? They could have shown me where the damage was on the day of incident, providing evidence such as security camera footage and witnesses. However, they did not provide such evidence. Brock House then assumed photobooth company (which I hired for the event) be the most likely one damaging the sensor because of its big photo frame. In fact, the accused was very cooperative in terms of communication with me and Brock house; they provided evidence that it was impossible for their staff to hold such heavy equipment and lift it up high to hit the sensor. Please also consider the gap between the exact time of incident (October 8) and the time I was notified on October 17.
2. Dishonesty: I was first told the damage fee was 300 CAD (without proof of repair) included in the final bill. Then, I asked them to provide me the invoice of repair. Few days later, the amount of damage fee was reduced to about 196 CAD. The intention to charge me 300 CAD was suspicious. Then where did the difference go (300 CAD --> 196CAD)?
The final payment was made on October 22, along with (Card B) credit card authorization only for Food and Beverage fee and others, EXCLUDING the damage fee because it lacks evidence.
According to the contract, Brock house may charge the outstanding amount only on the card A which I put down for initial deposit.
Just yesterday, without calling, I received an email along with a receipt for the damage fee charged on card B which I never agreed them to charge for the outstanding amount. There was no phone call and no signature on the credit card authorization form for damage fee.
3. Lastly, according to the contract, the actual time we booked/rented was from 11:30 am to 4 pm. It is clearly shown on the top of the contract. It mentions the host is responsible for any damage DURING the event, but the incident happened at 11:08 am according to its alarm company.
To summarize, I tried my very best to proactively ask to clear the bill and communicate with Photobooth campany. In contrast, Brock house has made the following mistakes: accusing someone of property damage without substantial evidence, giving the host a quote of damage repair cost without invoice then lowering the amount when asked for it, charging the damage fee on card B without cardholder's authorization + signature, and violating the rule on the contract regarding the outstanding payment. I have to contact credit card center to dispute the payment for me.
Not only did the way Brock House's accounting team deals with this problem disappoint me, but the act to charge someone's credit card without notice also shows dishonesty, lacks professionalism, and disrespects the long history of reputation that Brock house has built.
If you were to host an event there, please make sure to check every corner of Brock House and be aware of what payment method you put down. I have been dealing with this issue since more than a month. I thought I could have dealt with Brock House internally, but the way they handle my complaint remains questionable and unreliable.
Again, thanks for your time reading it. Aside from that, the servers were professional, the food was great, and the view was always worth every moment. Wish you all the best.
Brock House Restaurant's reply:
Dear Tim and Sasha,
Thank you for your review and feedback.
On the front page of the contract that you previously attached in your email it states the following under PREPAYMENTS AND FINAL PAYMENTS- “The final bill must be settled within two weeks following the event. In the event of an overpayment, the amount will be refunded back to the person who paid the prepayment cheque. If there is an outstanding balance, the charge will go on the credit card below”.
I am aware that you had emailed on October 10th 2018 asking for your final bill to which we responded the following day congratulating you both on your recent wedding and mentioned that it was currently being processed by our Accountant. Brock House Restaurant hosts multiple events each weekend and we have a policy regarding the process that final bills must go through before being emailed to each of our couples. Your final bill was then sent to you on October 17th 2018 to which we required payment for the balance owing.
I understand that you feel the delay between the incident and being informed of the incident is too far away, however Brock House Restaurant does not own the property or the venue that our restaurant operates out of. Brock House Restaurant leases the property and the venue from Brock House Society – because of this, it is Brock House Society who is listed as the emergency contact with the alarm company and would be immediately informed of any issues with the alarm at any time. Brock House Society received the call from the alarm company at 11:08am on Monday, October 8th 2018 and because both their office and our office are not open on statutory holidays, we were not informed until the following business day.
In order to do our due diligence regarding this incident, we spoke with Brock House Society as well as our Banquet Manager to find out more information about when the call was made, where the sensor was located and what could have been responsible for knocking off the sensor before deeming your event responsible for the damage. Once we received all of the applicable information we provided you with a formal letter from the Administrator of Brock House Society citing the incident and the time of the incident. Brock House Society informed us that the cost to replace the sensor would be $300.00. If you had paid this amount and we received the invoice of the official amount being less that expected, you would have been refunded for the funds that did not apply. Once we received the official invoice, we emailed it to you and corrected the amount owing.
It is stated in the ‘Policies and Procedures’ section 23. FACILITY DAMAGE that “the host shall be held responsible for any damage to the Brock House Restaurant’s property during their event and is responsible for the actions and/or conducts of their guests. Any damage to Brock House Restaurant will be billed to the host”. You are correct that your contracted event time is “11:30am-4:00pm”, however the line in its entirety states “TIME: 11:30AM – 4:00PM (9:30AM Access for Vendors & Decorators, 11:00AM Guest Arrival)”. If a vendor or decorator hired by the host is responsible for the damage, it is the hosts responsibility to seek compensation from that vendor on their own. It is not the responsibility of Brock House Restaurant to help you do so as our contract is with you, not your vendors.
It is disheartening that as the host, you are not willing to take responsibility for the damage done to our heritage venue during your event. Our team at Brock House Restaurant is happy to speak with you to ensure understanding of the situation, answer any questions and to help resolve the issue, however our last email was sent to you on October 24th 2018 and we did not receive a response in 34 days. As final bills are required to be settled within two weeks of the event, we feel that we allowed ample time to have this matter resolved before charging the card as stated in the contract. We did not try to hide that this payment was taken - your receipt was emailed to you directly and immediately.
