Ruby Photobooth

The message received to confirm the date for the last meeting was not received until 5 days after the appointment, unfortunately, by the time I was not in Canada.
Since the promotion started, I had received many messages regarding the pricing, booking and other inquiries, Therefore, some message neither be read nor replied promptly. To maintain the high quality of service yet keeping the lowest price, the cost had been cut for hiring employee for marketing. Therefore, I strongly recommend my clients to contact me by calling me instead of message me.
Sorry for the missunderstanding

-We have 2 set of photobooths and well-trained attendants
Not last mins notification, as per my email sent to you on 09/18/17, you were notified that I might have 2 bookings on that day. We always do professionally in each and every of our services as we have well-trained staffs and high-quality booths to serve our clients.

- The Real-time operation of the booth 7:55 pm- 11:40 pm (Scheduled 8:00-11:30 pm)
I was asked to come to do set up after the cocktail which finished at 6:45 pm (refer to email). As per your request, we arrived(Showed up) at your venue at 7:15 pm to do the setup,(normally take 20-30mins to competed) as promised, to make sure all your guests finished cocktail and entered the dining room without being disturbed.

- We Always start the session up On Time
I don't know what is the meaning of 'last min' to show up? please keep in mind that, unlike 'Starting time', the 'Arrival time or the show up time' can only be estimated, and cannot be promised. However, more importantly, is that we 'Did Not' and 'Never did' start the session Late and in fact in your case the booth started at 7:55 pm and finished at 11:40 pm (Scheduled 8:00 pm-11:30 pm). I wish you do not mind to ask your coordinator or the guests who did the 1st session to prove my statement.

-Never ask for an extra meal.
At around 8:30 pm after the booth had been running for 30mins and proven everything working good, I and my stuff start taking the late meal in turn( Never having the booth unattended). One of the vendors kindly offered the rest of his meal to my staff as the gentleman finished his job and leave earlier.
We asked the manager for a 'New set of Spoon and folk'and see if there are some left-over food and Not an "extra meal'. Fortunately, the manager kindly offered my stuff not only the new set of spoon and folk but also some leftover food from the previous courses. We appreciated to his offer. Please understand that my staff came for assisting me to provide and maintain high quality of services to your guests and not for the food. If you need to pay extra for the extra meal due to the misunderstanding, please let me know and I would like to pay the price of the food.
-Apologized for having a conversation with a guest.
The 15 mins PR conversation with one of the guest regarding the introduction of the booth was stopped after 1 mins when the speech started. Again, my assistance was at the booth serving people while I was away and Never leave our booth unattended.
- Confirmation of 30mins bonus
Never intend to complain the bonus offered, (What for?). We had 2 meetings totally before the services, the last meeting I mentioned the 30mins bonus was to 'confirm' the period of operation time and the last offer I can provide after giving you 10% off of the 1st quotation. I see nothing to complain about offering client some bonus. and in fact I am more than happy to give my client a reasonable offer.
Based on Fact
Thank you for all reviews as we need such commend to improve our quality of service. We are more than happy to have either positive or negative review which based on fact.
Thank you!