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Weddings

Reviews for Imagica

Imagica View more information

Reviews

4.8 out of 5 rating
8 reviews
  • Quality of service
    4.6 out of 5 rating
  • Response time
    4.9 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
87% Recommended by couples

Awards

8
  • R
    Rija R. Sent on 09/08/2022
    3.4 out of 5 rating
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    Standard photobooth but poor service

    Service was great leading up to the day of, but on the day of, they showed up late and so weren't set-up by the agreed upon time. Lots of our guests hadn't used the booth and while we could've advertised it better too, I felt that the attendant also could have come up to any one of us during the event and said "hey, I'm only here for x more time, and I've noticed you're not getting a lot of usage so you might want to announce it or spread the word" - as the vendor, wouldn't you want more usage of your product and wouldn't you want your client to get their full money's worth? Only about 20 people ended up using the booth, which was unfortunate. When I spoke to them about them being late after the event, they didn't really take any responsibility or even apologize, just made excuses. While the photos that were taken were nice, and the set-up and props were great, and they did work with us to design a custom template for the print outs, I wouldn't recommend or hire them for an event again.

    Imagica's reply:

    Hi Rija, thanks for the feedback. As I recall that day it was very out of the ordinary with a GTA-wide power outage and a crazy wind storm. Admittedly it did put our attendant behind schedule. Thankfully our attendant was able to get set up and start on time even though they were behind on the setup timeline. We were very happy to provide you with the full duration of the package that you purchased. And yes, perhaps our attendant could have communicated that the booth was being under-attended by your guests. This is something that we will remind our attendant about as it is definitely our practice. We're glad that you enjoyed the online gallery of the pictures taken that night and from what we've heard it was overall a successful event. Congratulations!
  • A
    Akasha Sent on 04/05/2020
    5 out of 5 rating
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    One of the best!

    Not only was Imagica a total hit at our wedding but they provided excellent service, were so friendly and honestly one of the best vendors to work with!! Loved everything about them and am so thankful they made our special day even better!

    Imagica's reply:

    Hi Akasha, thanks so much for the review. Being a part f your wedding was an honour and we feel privileged to have been trusted with your guests entertainment and helping to capture the memories.
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  • T
    Tracy H. Sent on 27/05/2020
    5 out of 5 rating
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    Excellent Service, lots of fun!

    I wanted something fun and easy for my guests to use at my backyard wedding. This was the perfect option, the staff were super friendly and made it easy to have a fun night and not worry about anything. We had props and unlimited prints, we did our own custom backdrop and had the photo template customized as well! I loved how it all fit with my theme and Imagica made it all so simple.
  • James
    James Sent on 28/03/2020
    4.8 out of 5 rating
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      4.0 out of 5 rating

    Great experience

    Great communication and customization of services. Their event experience really is obvious when you see them in action. Totally worry free experience.
  • R
    Reta W. Sent on 16/04/2020
    5 out of 5 rating
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    Our wedding in Niagara

    The Imagica team was awesome! We got married in June 2019 and from the time they explained their services, how they would be handling everything leading up to the date and what we could expect, we knew that we were dealing with real professionals. The design consultation was amazing and they tailored everything to fit the theme of our wedding. They customized the prints, the props and even the touch screen and fancy lights on the photo booth. Their customer service was top notch and the pictures that our guests left with were fun and a great keepsake. Also, within 2 days of our wedding we had received a link that gave us access to all of the pictures and videos taken that evening. I would highly recommend Imagica to anyone looking for a high end photo booth experience for their wedding.

    Imagica's reply:

    Such an honour to be asked to do your wedding Reta, thank you for trusting us on your big day! Your event was beautiful and we are so happy that you're happy. Thank you!
  • Cielo
    Cielo L. Sent on 05/05/2020
    5 out of 5 rating
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    Highly Recommend

    I highly recommend! Joseph is amazing to work with. He was always responsive which put me at ease, as I was very stressed planning my wedding. The photobooth was sleek and didn’t take up much space which worked perfectly for our smaller venue. Our guests loved it!

    Imagica's reply:

    Thanks for the awesome review Cielo. So happy to be a part of your big day and we're really glad that you and your guests enjoyed the booth and our services. Thanks!
  • Desree
    Desree S. Sent on 23/04/2020
    5 out of 5 rating
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    Great service and amazing staff

    I had the imagica team come to my wedding last June and they were so kind and flexible. Both the attendant and booth itself brought and extra special touch to the event. Would HIGHLY recommend and would definitely hire them again!

    Imagica's reply:

    Hi Des'ree, thanks very much for the kind words. We were more than happy to provide you with photo booth service for your big day and we are super-glad that you enjoyed the booth. Thanks for the recommendation!!