The Royal Ambassador

91 reviews | Caledon (Ontario)
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Reviews for The Royal Ambassador

4.1 out of 5.0
  • Quality of service 4.1
  • Professionalism 4.0
  • Flexibility 4.1
  • Value 4.1
  • Response time 4.1

Awards

91
Order by:
  • Joyce

    Joyce Maltais · Married on 11/05/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Great experience

    I could not be more pleased with the service and organization at the royal ambassador. We recently had our wedding there and enjoyed every moment. The food was delicious, my guests were pleased and we had an amazing time. I would highly recommend this establishment to anyone looking for an amazing event

    Sent on 21/06/2019
  • Cristina

    Cristina Leonardelli · Married on 04/05/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Gorgeous ceremony venue and reception space

    We had our ceremony in front of the lakeside gazebo which is a stunning setting overlooking the beautiful Innis Lake. Our cocktail hour and reception followed in the Greenhouse with lots of big windows and natural light. The Royal Ambassador staff were helpful in answering all of my questions leading up to and on the day, and were flexible and accommodating with special requests. The service was also fantastic, with a dedicated staff member attending to our specific needs as the bride and groom (i.e. making sure we ate!). Our guests continue to tell us how much they loved the venue, especially the gorgeous sunset over the lake after dinner. It was a perfect day!

    Sent on 05/06/2019
  • Angela

    Angela · Married on 27/04/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Perfect day!

    Our wedding was on April 27, 2019 in the Embassy Ballroom West. Everyone at the Royal Ambassador was a pleasure to work with - Diana, Daisy, Stella and Marie for day of coordination. Staff made planning extremely easy and were always around to answer questions. They truly went out of their way to ensure all of our needs were met and exceeded. We couldn't have asked for a more perfect day! Food and service were amazing, bartenders were extremely friendly and ensured our guests were satisfied. The venue is absolutely gorgeous and we continue to receive compliments from our guests for all aspects.

    Sent on 30/04/2019
  • S

    Sandra Nazeer · Married on 03/11/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excellent Venue - Highly Recommend

    The Royal Ambassador was an amazing, picturesque venue that worked with our vision and within our budget. I highly recommend this venue! the staff was very professional and helpful, the food was great, and the view was breathtaking!

    Sent on 28/08/2018
  • A

    A Leung · Married on 28/09/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Gorgeous venue, professional staff...I would highly recommend the Royal Ambassador!

    My husband and I absolutely LOVED our wedding at the Royal Ambassador this past September! We had our ceremony outside at the lakeside gazebo and our reception was held in the greenhouse. The grounds were beautiful and the ceremony outside by the lake was stunning... we have the pictures to prove it! Diana was our main contact and was very prompt in her replies to our emails and phone calls. The Royal Ambassador’s website/portal was easy to use and allowed us to enter in all our vendor contacts, to plan arrival times, and to submit our seating arrangements. You really get great value for what you pay for!

    Our guests were so pleased with the venue as well. The food was delicious, and the servers were so polite and efficient. Mary, one of the servers, was especially attentive to me and my bridesmaids, making sure we had enough to drink and eat by bringing food right to the bridal suite!

    Overall, my husband and I were so pleased with our overall experience and have such wonderful memories of our wedding. Though planning a wedding can be stressful, the staff at the Royal Ambassador really went over and above to make sure that everything went smoothly and that everyone had a great time!

    Sent on 30/11/2018
  • C

    Cindy Mckinnon · Married on 07/09/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Magical Wedding Venue

    Thank you to Daisy, Diana and the entire Royal Ambassador Event Centre team. We are still receiving compliments on our selection of the location of our daughter's wedding. The grounds are exceptional and the food was amazing. Having the ceremony at the Lakeside Gazebo with reception in the Greenhouse made things easy for both ourselves and our guests. I would recommend this venue to anyone looking for a magical wedding experience.

    Sent on 10/09/2018
  • A

    Anne-Marie · Married on 02/09/2018

    1.8
    • Quality of service:
      1.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Poor experience

    This venue runs weddings like they are on a conveyor belt. Even though the grounds look beautiful and the packages seem enticing, my friend who is a musician luckily warned me that they squeeze in so many weddings back to back that she has seen guests from other weddings milling around a ceremony that is happening, and even once a bride waiting when another bride was still out! In order to try to avoid these situations, we asked if we could have an extra bit of time added to keep the area clear, around 15 minutes or so, and they would not budge as they probably wanted to squeeze in one extra event that day! Not worth the extra stress when trying to plan a memorable day.

    Sent on 23/08/2019
  • S

    Scott Currie · Married on 25/08/2018

    1.6
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      3.0
    • Flexibility:
      1.0
    • Professionalism:
      2.0

    Beautiful Location - Terrible Service

    Pros:
    - The venue is absolutely stunning!
    - The food was excellent!

    Cons:
    - Poor communication and responsiveness: We were bounced around to 4 different contacts leading up to the wedding. One went on leave, the other left the company, both times we weren't informed and our previous inquires to these people went unanswered
    - Vendor costs: They don't provide an option for vendor meals/services. While they did come down on their cost here we still paid over $100/plate for all of our vendors.
    - Day of Service: Two major issues with the service. Unfortunately it rained on our wedding day and we needed to move the ceremony inside. When our guests arrived the venue was setup for dinner service despite us providing a clear backup rain plan and 2 hours notice of the change. We asked three times for the seating to be setup properly. The staff failed to do this and our guests had to complete the setup themselves. Secondly, after getting approval to have our dog walk down the aisle when finalizing our backup rain plan we were told minutes before the ceremony that he wouldn't be allowed in. They did allow the dog in but it was a little minute stress we didn't need.

    Overall we had an excellent wedding, it's a day we'll never forget. However the venue fell way short of our expectations.

    Sent on 27/08/2018
  • Victoria

    Victoria · Married on 04/08/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing Wedding with Breathtaking Property

    Evgenii and Victoria

    We had our wedding in August at the Royal Ambassador, we loved every part of it. We only had 2 months to plan the whole thing and as usual we were both stressed before we started the process, but when the staff inclusive Daisy and Diana started working with us everything changed. They were very accommodating and helpful, we cannot say how thankful we are for their warm and we can say family touch to the way they handle things, it really helped us with the stress that comes with a wedding.

    The event it self was spectacular we had our ceremony at the gazebo which we highly recommend for all couples, the views are breathtaking and the pictures are memorable. The entire event was very well planned and the staff were kind and warm to all guests. The property is very beautiful and isolated but not far from major streets, with the nature element of the ceremony and the grand event hall for the party. The food was a huge part of it for us and I can say that it was very delicious and plentiful we had people who eat and everyone was satisfied, PS, we would recommend the Portuguese sea food buffet for the late dinner, it comes after the main food and with dancing it really helps. The service was excellent

    Again thank you to everyone involved with a special shout out to Daisy and Diana you were all fantastic, people were talking about our wedding for months after. You made it a night to remember :).

    Kind Wishes

    Evgenii and Victoria

    Sent on 10/02/2019
  • Candice

    Candice Carvalho · Married on 14/07/2018

    4.0
    • Quality of service:
      4.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    Overall happy with everything!

    Overall, we thought the hall was good. Food and service was good. Guests were happy with everything and thought the food was great. My only recommendation for improvement was day of organization. I found it to be chaotic and disorganized upon arrival. The reason I didn’t rate 5/5 was because of this and because I didn’t feel like they went over and above.

    Sent on 05/11/2018
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