Sootz

250 Yonge Street M5G 1B1 Toronto (Ontario) Map
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About Sootz

Sootz is a Toronto-based company that specializes in providing the highest quality custom tailored suits. Special occasions such as weddings call for elegant attire, and the team at Sootz will assist you in choosing the fabrics to design a custom suit that will make everyone's head turn!

Designs offered

Affordable wedding suits need not compromise on quality and luxury. The team at Sootz offers grooms and groomsmen a completely tailored experience with designs for custom suits, custom tuxedos, custom dress shirsts, silk ties and much more.

How they work

The Sootz experience has three easy steps:

  • Select your fabric and select from endless customization options
  • Master Tailor will take your measurements and ensure you have a suit that fits you like a glove
  • Come In For Your Fitting 3 Weeks Later

Check out their latest collection. They have over 2000 fabrics available to choose but not all fabrics and colours are on site! They are available for meetings in their Brampton Studio or they can travel to your personal residence to provide a consultation!

  • Clientele Father of the bride, father of the groom, groom, groomsmen, ring bearers
  • Services Alterations, appointments only, full customization, warranties
  • Items Offered Customary attire, shoes, tuxedos
  • Return Policy Exchanges, full refund
  • Suits/Tuxedos $500 - $999, $1000 - $1999, $2000+

Couples have also viewed:

  • The London Bespoke Club
  • Aristocrats Bows N Ties
  • King & Rook

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3 Reviews for Sootz


1.0 out of 5.0
  • Quality of service 1.0
  • Professionalism 1.0
  • Flexibility 1.0
  • Value 1.0
  • Response time 1.0
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  • Michael

    Michael J Scott Getting married on 03/07/2020

    1.0
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      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Scam...don't use

    Stay away...this company is a scam!

    Sent on 02/03/2019
  • Harinder

    Harinder Badwal Married on 01/09/2019

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
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      1.0

    Stay away! Worse experience ever!

    Buyer BEWARE!!!!

    Our experience was at the Brampton location.

    I am also not the groom but the grooms brother.

    Do not purchase a suit from here! We saw an instagram ad, liked what we saw on instagram and went in the same day to purchase a suit. Everything was wonderful until it came to having the suit ready. We were told to come in for my first fitting a week before we needed the suit which would have been Saturday Aug 24th, 2019.

    We called in on the 23rd to confirm what time we should come in... we were advised the suit would come in on Monday, August 26th and we could come any time on Tuesday the 27th to get my fitting done. So on Tuesday the 27th we call and we are told the suit hasn’t arrived and will be arriving from overseas and we can pick it up Friday, Aug 30th at 11am.

    When we finally did get a hold of someone... we asked them this is very last minute if the suit doesn’t fit what would you do. I was told because i was skinny there would be no issues and they are confident it would fit and that only bigger fatter men really need fitting adjustments.

    I finally made my second trip back to the store on friday when the suit finally arrived and the vest was too tight. I was told i could go back at 7pm to pick it up and it would be altered. I go back at 7 pm and this is now my 3rd trip of the day the vest still hasn’t been fixed. There was zero attempt made on the owners part in contacting us letting us know that the vest isnt ready. We called and texted over a dozen times before we showed up a third time but they refused to reply or get back to us.

    When I finally get there I am told that they can deliver the suit to me at my house in vaughan. Its now 9 pm we finally hear back and are told they need another 2 hours. Two hours past we call and text them again on all the numbers they have provided us and we never heard back all night. Today is Aug, 31st and we had to text them and call them many many times before we got a text back saying it will be ready by today around 12-1pm .

    We arrive at shop to pick up the suit and vest and again are told to wait another 30 mins.

    I don’t think i have ever received such horrible customer service in my life.

    These guys dodge phone calls. I called them multiple times on Thursday, Aug 29th - I got a text saying i will call you later but they never did.. all day friday we tried getting a hold of them and it was impossible - we tried all three numbers. They have an excuses for everything. They avoid phone calls and messages. Customer service is nonexistent. If you read all the 1 star reviews - our experience is almost identical to what all these other folks have written.

    If you do decide to purchase from them please don’t pay everything upfront. There is no receipt or contract that they provide.

    While we waited today for our vest to be altered ... two other customers came in whom all had same horrible experience and say they will never return.

    Its the day before the event and i finally have my suit.. but definitely not worth the level of stress that we endured.

    Sent on 31/08/2019
  • A

    Aman Virk · Married on 14/06/2019

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Delayed and poor product

    Not worth your time and money. Poor product, dodged phone calls.

    Sent on 14/06/2019

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