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Weddings

Reviews for 5 Brock Events

5 Brock Events

5 Brock Events

Toronto, Ontario
1.8 out of 5 rating, 1 review
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Reviews

1.8 out of 5 rating
1 review
  • Quality of service
    2 out of 5 rating
  • Response time
    2 out of 5 rating
  • Professionalism
    3 out of 5 rating
  • Value
    1 out of 5 rating
  • Flexibility
    1 out of 5 rating
0% Recommended by couples
  • S
    Sara C. Sent on 17/08/2017
    1.8 out of 5 rating
    • Quality of service
      2.0 out of 5 rating
    • Response time
      2.0 out of 5 rating
    • Professionalism
      3.0 out of 5 rating
    • Value
      1.0 out of 5 rating
    • Flexibility
      1.0 out of 5 rating
    We just recently had our wedding at this venue. Very expensive if you don't go with their catering. Inflated prices for everything. They nickle and dime you on the smallest things. Don't waste your money here.

    5 Brock Events's reply:

    Hi Sara,

    We are quite disappointed in your choice to write a review regarding these points given the incredible service we provided. The Event Manager Jessica Forstner was very responsive to your inquiries ensuring there were no surprises. She mentioned your issues were the following:
    1) Landmark Fee - this is a standard in the event industry when you choose not to use in-house catering and we do not waive it and this was explained
    2) Venue Manager - you requested the venue manager on site to stay longer than anticipated and you needed him the day prior for set up therefore the cost for staffing went up. We cannot control this cost, this individual needs to be paid for their time and service for your wedding
    3) Taxes - you had a conversation with our accountant to dispute the taxes. Taxes are paid on all goods & services and we cannot waive them. We would simply not be in business if we covered taxes for clients
    Overall your remark that we nickel & dime is simply untrue and feel this review is unfair and unreasonable. We have never had a person review us in such a way and take our level of service very seriously but cannot leave these remarks on our profile without stating the perspective from us as a business owner.

    Best regards,
    Eatertainment Events & Catering
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