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Weddings

Reviews for White Point Beach Resort

White Point Beach Resort

White Point Beach Resort

Hunts Point, Nova Scotia
4.0 out of 5 rating, 1 review
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Reviews

4.0 out of 5 rating
1 review
  • Quality of service
    3 out of 5 rating
  • Response time
    4 out of 5 rating
  • Professionalism
    4 out of 5 rating
  • Value
    5 out of 5 rating
  • Flexibility
    4 out of 5 rating
100% Recommended by couples
  • Gabbie
    Gabbie O. Sent on 14/07/2019
    4 out of 5 rating
    • Quality of service
      3.0 out of 5 rating
    • Response time
      4.0 out of 5 rating
    • Professionalism
      4.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      4.0 out of 5 rating

    Beautiful venue, not great service with event coordinator

    The venue was beautiful and they were very accommodating to our wedding. Overall it was a perfect day and we are glad we went with this venue the only issues I had was that the event coordinator contacted me 5 days before the wedding to go over details and let me know what we can and can't do for the wedding even though I had to submit those details 1 month before the wedding so because they waited so long to contact me I already had everything perchased for the sparkler send off that we werent able to do and had little fans done up for everyone by hand with the information for everyone which was to late to change. Also I submitted allergies and dietary needs as well as where those people were sitting in this booklet and then re confirmed in another email and then clarified at the reception and one off my guest who was allergic to shellfish got a crab cake and I specifically stressed on many occasions and in 3 emails that my mother is deathly allergic to bell peppers and not to put them on any dishes for the night for anyone and they had bell peppers on everyones main dish which was very disappointing.

    White Point Beach Resort's reply:

    Hello Gabbie,

    Thank you for taking the time to review our property and your overall wedding experience. I am very sorry about the challenges we experienced with the dietary restrictions you had outlined. As you know, I had detailed everything in the function sheets. We do take allergies very seriously. I can't explain how we made these two big errors in service but both the chef and I felt terrible about the mistake. When I was alerted that there were peppers on the plates, I immediately intervened in the kitchen and made sure that the plates at your mother's table had no peppers. I personally oversaw that her plate was free of cross contamination, and delivered it to her myself to avoid her having any reaction.

    We do request wedding details a month in advance. This gives us the time to get information into our system before your wedding. I did miss the note about the sparkler send off when I initially read your details, but noticed it before your arrival. You did do everything right. I do apologize that this was not caught when you sent details, but we can't allow these for many reasons, including fire and safety regulations.

    I do wish you and your husband many years of happiness together. It was an honor to be a part of such a lovely day. Thank you for choosing us.
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