Ashley S. Sent on 22/09/2017
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Quality of service
5.0 out of 5 rating
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Response time
4.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
4.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
The staff member we worked with personally was wonderful. We were disappointed that her holidays began the day before our wedding, so she wasn't the one helping us the day of our event. Things went quite smoothly leading up to & the day of the wedding, but we had a few hiccups along the way. For example, our guests getting a secured rate/room (they don't do room blocks), needing to book the largest room to accommodate our numbers because there's a gap in guest numbers in rooms (example - max of 250 in one room, but next room has minimum of 300) so it cost us more, and the hotel giving our honeymoon suite to other guests the night before our wedding when we had booked the extra night for the groom's stay. They made the room situation right for us, but I'm sure they upset someone else!
Overall, it's a pricey venue, but the food is fantastic, there's ample space and photo opportunities, and they do their best to make every accommodation for your wedding. Our wedding was stunning and the hotel venue played a big part.
The staff member we worked with personally was wonderful. We were disappointed that her holidays began the day before our wedding, so she wasn't the one helping us the day of our event. Things went quite smoothly leading up to & the day of the wedding, but we had a few hiccups along the way. For example, our guests getting a secured rate/room (they don't do room blocks), needing to book the largest room to accommodate our numbers because there's a gap in guest numbers in rooms (example - max of 250 in one room, but next room has minimum of 300) so it cost us more, and the hotel giving our honeymoon suite to other guests the night before our wedding when we had booked the extra night for the groom's stay. They made the room situation right for us, but I'm sure they upset someone else!
Overall, it's a pricey venue, but the food is fantastic, there's ample space and photo opportunities, and they do their best to make every accommodation for your wedding. Our wedding was stunning and the hotel venue played a big part.