Hotel Eldorado

500 Cook Road V1W 3G9 Kelowna (British Columbia) Map · Phone number
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6 reviews
4.7 out of 5.0
Number of guests 10 to 150
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About Hotel Eldorado

Experience a magical ambiance that blends history and elegance into a contemporary setting at the Hotel Eldorado. Located in Kelowna, along the shores of the lovely Okanagan Lake, this hotel has been a part of British Columbia since 1926. Enjoy the Boardwalk Bistro and learn why they call this place "Life in a Postcard."

Facilities and capacity

The hotel offers separate event spaces for celebrating ceremonies and receptions.

The wedding ceremony venue - The Sun Rooftop, overlooks the gorgeous Okanagan Lake. This event space features a phenomenal 360-degree view of the valley and can easily seat up to 150 guests.The wedding reception venue - the Great Room and Lake View Terrace Bar, offers huge floor-to-ceiling windows and cork flooring. The Great Room can easily accommodate up to 150 guests but is perfectly suited to smaller weddings. It adjoins the Lake View Terrace Bar where guests can mingle before the reception.

Services offered

The friendly and talented staff of the hotel will flawlessly meet all your wedding requirements. They offer excellent catering and bar services for your convenience. Couples are allowed to bring their own vendors to the venue on their special day for decorating, music & entertainment.

Accommodation

The venue offers various guest rooms and suites where couples can accommodate their guests. Rooms are located at the Arms Wing and the Heritage Building. Each room is fully equipped with all modern amenities, such as luxurious beds, high-speed wireless Internet, mini kitchen, and much more.

  • Number of guests From 10 to 150
  • Type Boat/yacht, historic, hotel, marina, restaurant
  • Style Nautical, rustic, vintage, waterfront
  • Event Services Accommodations, catering / bar, event planning, outside vendors

More information about Hotel Eldorado

  • What kind of settings are available?
    Indoor
    Uncovered outdoor
  • Which of the following wedding events does your venue service?
    Ceremony
    Reception
    Bridal shower
    Engagement party
    Rehearsal dinner
  • What catering services do you offer?
    Buffet
    Cocktail reception
    Dessert
    Hors d'oeuvres
    Outside cake
    Plated
    Server(s)
    Stations
    Tastings
  • What bar services do you provide?
    Bartender(s)
    Cash bar
    Champagne toast
    House beer
    House wine
    House liquor
    Liquor license
    Open bar
    Premium liquor
    Signature drink
    Specialty wine
  • What event items are available?
    Altar/arches
    Dance floor
    Chairs
    Tables
  • What food and beverage items are available?
    Barware
    China
    Chocolate fountain
    Flatware
    Glassware
    Linens
  • What transportation and access is available?
    Parking
    Shuttle
    Valet
    Wheelchair access
  • Do you have a site fee for wedding receptions at your venue?
    Yes
  • Do you have a site fee for wedding ceremonies at your venue?
    Yes
  • Which of the following are included in starting site fee?
    Set up
    Event planning
    Chairs
    Tables
    Linens
    China
    Flatware
    Glassware
    Parking
  • Which of the following are included in the cost of wedding catering?
    Server(s)
    Dessert

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  • Photos 17 photos
  • Real Weddings 6 photos

6 Reviews for Hotel Eldorado

Recommended by 93% of couples


4.7 out of 5.0
  • Quality of service 4.5
  • Professionalism 4.8
  • Flexibility 4.7
  • Value 4.5
  • Response time 4.8
Sort by:
  • V

    Violeta Ugarte · Getting married on 04/08/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The entire team at The El were extremely professional, friendly, and helpful. They responded to every question in a timely manner, were accommodating to special requests, and even were coordinating our families right down until I walked down the aisle. The El has a very beautiful venue for weddings, the rooftop patio is unique in the Okanagan, the view is just breathtaking. The Great Room also has a very classy and simple decor that allows for minimal decorating. The dedicated terrace and the bathrooms make it for the event to be private, and away from other hotel guests and/or functions. The staff, from the front desk, bellman, kitchen, banquets, and events were all extremely friendly and accomodating. This is truly a wonderful hotel with the best location in Kelowna!

    Sent on 18/08/2013
  • F

    Flora Lo · Married on 28/08/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Lindsay and the team was amazing to work with! This review is long overdue! The venue was beautiful and staff were so friendly. The service from ceremony to reception was fantastic. Our day went to plan seamlessly thanks to the team and The El. Can't wait to go back to celebrate our anniversary!!

    Sent on 31/03/2017
  • D

    Donovan Ashby · Married on 21/05/2016

    3.0
    • Quality of service:
      2.0
    • Responsiveness:
      4.0
    • Value:
      2.0
    • Flexibility:
      3.0
    • Professionalism:
      4.0

    We got married in May 2016 and held our reception at the Hotel Eldorado. It is an absolutely beautiful wedding venue and we could not have been happier with the combination of indoor and outdoor space that the Great Room provided. It was a perfect size for our 90 guests, though could have accommodated more relatively easily. Lindsay and Lora were consistently helpful and responsive in the planning process prior to the wedding.

    We were, however, disappointed to have encountered a number of service and quality issues the day of. The reception staff was disorganized and unfamiliar with protocols which caused a few of errors and some unnecessary frustration the day before the wedding. Second, we had a host bar which included a flat rate 18% gratuity, however the bartender insisted on putting out a tip jar to solicit additional gratuities from our guest and refused requests to remove the jar. We confirmed afterwards that this solicitation was against venue policy, yet it still occurred. We felt it was completely unacceptable for our guests to be hit up for tips at an event we were hosting and providing gratuity for.

    Lastly, we were excited for the reception meal as the food at the menu tasting a few months prior had been excellent. Unfortunately the meal served at the wedding was vastly inferior to the tasting meal in terms of execution, quality, and flavor. It was clear that the kitchen was unable to reproduce the same quality of meal at scale, which we did not expect from a professional kitchen. In addition, while we had only two or three special meal/dietary requests for our guests, at least one was not accommodated despite us making the request in advance and the guest asking the service staff during dinner.

    With some hesitation, we would still recommend the Hotel Eldorado to others because it is a beautiful venue with a lot to offer. However the service and food quality we received was far below the 5 star service we had heard so many people rave about.

    Sent on 02/07/2016
  • B

    Barb Kovacs · Married on 12/10/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing staff and venue! Worth every penny spent! Beautiful location :)

    Sent on 24/10/2013
  • [Anonymous]

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Hotel Eldorado was incredible right from the start. We chose to have our wedding reception there after a tour we had of the hotel where we notice the charm and warm, personal feel of the venue. The wedding team answers e-mails immediately and helps you plan your special day right down to the last detail, checking and re-checking with you to make sure they have everything just the way you want it. They are always available for phone call meetings if you are a bride from afar like I was, and you can rest assured that every little thing is taken care of. It was such a relief to know they were so prepared and I didn't have to worry about anything. The staff serving and bar tending at the wedding itself were much like the wedding team: professional, helpful and pleasant. And the food was AMAZING. Our buffet was delicious. They were also on time with everything- the cocktail hour snacks, champagne toast, dinner, dessert and late night snack came out like clockwork.

    We also stayed there for our wedding week-end and so did most of our guests. The rooms were comfortable and clean. (The honeymoon suite is gorgeous!!). Every member of the staff from the front desk, to the clean up crew was friendly and happy, and everything that comes out of the restaurant- room service while you get ready, the famous Sunday brunch, and even the fruit in the lobby- is top notch. We will definitely be back every anniversary! Choosing the Hotel El was the best decision we made while planning our wedding.

    Sent on 19/08/2014

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