Hamilton Plaza Hotel and Conference Center
150 King Street East L8N1B2 Hamilton (Ontario) Map
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Reviews for Hamilton Plaza Hotel and Conference Center

1.4 out of 5.0
  • Quality of service 1.0
  • Professionalism 1.0
  • Flexibility 1.0
  • Value 3.0
  • Response time 1.0
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  • Erin

    Erin Griffin Married on 29/09/2018

    1.4
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      3.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Absolutely HORRIBLE- stay away.

    Stay FAR away from this place brides!!!
    Deplorable.

    I placed a hold on a block of rooms with the assistant general manager in March for my September wedding. When it came time for my guests to actually book after invitations had been sent out, I had a few people alert me that the hotel said they had no record of my block on file. When I reached out to the AGM to investigate the issue he informed me that since there hadn't been any bookings in the block for two months after the reservation was made, it had been deemed inactive and deleted, and that the hotel was now fully booked-- just over a month before my wedding.

    I signed a CONTRACT which no where mentioned this policy (and what kind of policy would that be anyways, that's the whole point of reserving a block!). According to the contract, my guests had access to the rooms until the end of August. I think they were flat out lying to me and had just forgotten to input the block. The person I booked with has ignored my attempts to contact them to discuss this. I reached out to the Manager of the hotel with no response.

    Absolutely disgusting way to run a business.

    Sent on 10/09/2018
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