Reviews for Fernie Alpine Resort
Reviews
3.8 out of 5 rating
3.8 out of 5 rating
5 reviews
76% recommend it
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![Alissa]()
Alissa Sent on 24/08/2022Terrible communication leading up to the wedding.
My review is very mixed but mostly full of disappointment. Although the day of our wedding at the Fernie Alpine Resort was beautiful and the venue itself is gorgeous, that is basically one of the very few positive outcomes we had with selecting the Fernie Alpine Resort as our venue to get married at.
Communication leading up to the wedding day was absolutely horrible. We began speaking with the Resort Coordinator almost two years prior to our wedding date. We drove 8 hours to tour what little they were able to show us of the resort. After selecting them as our vendors, agreeing upon costs, and signing a contract is when the communication became challenging. To begin, the Resort Coordinator, I’ll refer to her as S, had very limited knowledge about vendors outside of the venue such as florists, photographers, or bakeries that we could utilize and although she provided us a few options, majority of those vendors were no longer in business. As months went on, S, became extremely hard to get a hold of which made it nearly impossible to get any of our questions answered. It would take nearly 2-3 weeks to get a response, in which many incorrect answers were provided to us by her. For example, S gave us a date that our guests were able to begin booking their rooms at Lizard Creek. When our guests called on that day, they were declined and were told that the rooms were all full, which left many of our guests in a panic. After multiple attempts to get a hold of S, she half apologized and gave us a new date that our guests could call to try and book their rooms again. From this point on, guests were told different prices for the same rooms. S did not take accountability for giving us the incorrect check in date. Being provided incorrect answers from S unfortunately became the norm, regardless of how many emails, phone calls, and zoom meetings that we had. Only a few weeks prior to our wedding day, S sent over our remaining invoice and we noticed that the cost of our meal selected had increased significantly in comparison to the cost that we agreed upon when we signed the contract. Which is completely unacceptable. Of course, we couldn’t get a hold of S after receiving the invoice and it got to the point where we had to get in contact with multiple managers. All the miscommunication and disappointment on the resorts behalf led us to hiring a wedding planner, A. A took charge on the day of our wedding and ensured things were set up correctly. Although S was in the building on the day of our wedding, she made no attempts to speak to myself or my husband. Not once did she give a sincere apology for all of her wrongly answered questions or lack of communication. Also, for those wedding parties who do enjoy having a later night/having some beverages, beware that check out the next morning is 10:00am…. To end this review on a positive note, the food was amazing.Fernie Alpine Resort's reply:
Dear Alissa - Thank you for taking the time to provide us with your feedback - we appreciate you bringing your concerns to our attention. We are so sorry that parts of your wedding experience were less than positive. We always aim to deliver amazing experiences for our guests and will use your input to improve and strive for the highest standards possible. -
[Anonymous] Sent on 21/11/2013They say that the venue is suitable for up to 150 people, but that would be an extremely tight squeeze, as we had 120 fit QUITE cozily. Otherwise, everything else was absolutely lovely.
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