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Weddings

Reviews for Romantic Planet Vacations

Romantic Planet Vacations

Romantic Planet Vacations

Burlington, Ontario
4.2 out of 5 rating, 50 reviews
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Reviews

4.2 out of 5 rating
50 reviews
  • Quality of service
    4.3 out of 5 rating
  • Response time
    4.3 out of 5 rating
  • Professionalism
    4.3 out of 5 rating
  • Value
    4.2 out of 5 rating
  • Flexibility
    4.2 out of 5 rating
82% Recommended by couples

Awards

50
  • T
    Tash W. Sent on 15/02/2023
    4.6 out of 5 rating
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    Exciting and informative

    I thought everyone was very knowledgeable and explored a wide variety of unique places k

    Romantic Planet Vacations's reply:

    Thank you so much Tash! We appreciate the kind words as it means alot to our team who works very hard.
  • M
    Meagan N. Sent on 04/12/2023
    5 out of 5 rating
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    Impeccable service!!

    Tracy Keith was more than we could have hoped for! We tried two travel agents before her, and wish we knew about her from the beginning!
    She was very attentive, knowledgeable, helpful, and friendly. She took care of booking our wedding, and all of our other 46 guests were also taken care of very well!
    I miss talking to Tracy regularly now that the wedding is over 😊

    Romantic Planet Vacations's reply:

    Thank you soooo much Meagan! Your kind words truly mean the world to us. Tracy works extremely hard to ensure the best service and takes this dedication to heart. You just made our day! From Tracy, myself and everyone on the team at Romantic Planet Vacations, a sincere congratulations goes out to you both!
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    Montana B. Sent on 09/02/2023
    5 out of 5 rating
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    5 ⭐️⭐️⭐️⭐️⭐️


    Went to the destination wedding/honeymoon expo. There were a perfect amount of vendors. LOTS of great information. And AMAZING door prizes. Would definitely recommend!

    Romantic Planet Vacations's reply:

    Thank you Montana for attending the Romance Travel Show and participating in the event. We love what we do and appreciate your feedback and kind words.
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  • M
    M Mckillop Sent on 12/03/2023
    5 out of 5 rating
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    10 year Anniversary Trip

    We used Romantic Travel Vacations to help us book a romantic trip of a lifetime for our 10th anniversary.
    Our agent Tasha Walsh was professional, understood our requirements and helped us book the perfect trip to reconnect and refresh! Our 8 day cruise to the sunny Aruba, Bonaire and Curaçao was just amazing.
    Thank you for everything and memories to last a lifetime.

    Romantic Planet Vacations's reply:

    This is amazing and thank you so much for sharing your experience and photos too! Tasha is so dedicated to her clients and does an exceptional job at taking care of their travel needs. We really appreciate your feedback. Thank you 🥰
  • Marcia
    Marcia A. Sent on 20/02/2023
    5 out of 5 rating
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    Thank you Tasha

    It is a joy to tell the story of working with Tasha Walsh's business. 💜
    In Sept 2019, we choose to have a Destination Wedding in Fall 2020. Tasha was instrumental in helping us find the perfect resort that checked the boxes for our Location, Guest Demographics, Venue Dreams and Service level. She handled all the travel arrangements across at least 3 provinces so it was seamless for me. Then in March 2020 COVID hit. She was amazing in communicating the constantly changing COVID situation. She managed changing guest expectations and family situations. We had a beautiful Destination Wedding in 2021 and Tasha was a priceless support in making it happen.
    Share her links from the comments with couples you know who are newly engaged. And start packing your bags…

    Romantic Planet Vacations's reply:

    Thank you Marcia for your exceptionally kind words. It means alot to our team and especially to Tasha, who is one of our top senior destination wedding experts. Yes, the pandemic was a difficult time to navigate but working with the experts really makes a difference. Thank you for sharing your positive experiences.
  • Christa
    Christa F. Sent on 12/05/2022
    1 out of 5 rating
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    Avoid Romantic Planet at all costs

    Avoid Romantic Planet at all costs unless you want a host of undue stress and tears on your wedding day.

    - Ignoring our photographer when she said she couldn't find her flight reservation but could find her husband's, leading them to be left behind and costing the couple a suprise $600 to get them there.

    - Almost stranding the bride and groom with their small children in Toronto due to further negligence. (Groom fixed the issue, NOT Romantic Planet)

    - Nobody answers phones on weekend despite them booking clients to fly out on weekends, so if there are any issues (like above) you are completely and utterly on your own.

    - Communications slow to a crawl as soon as payment is recieved and if anything goes wrong it's a cyclical game of pass the buck.

    Absolutely abhorrent service
    Book things yourself before hiring Romantic Planet.

    Romantic Planet Vacations's reply:

    We are sorry that your photographer was late for their flight and as such, the gate closed and they were forced to find an alternative option. Unfortunately we have no control over clients who miss their flights for arriving late. We had provided the full travel documents including the PNR, flight times and airline ticket #s well in advance and also advised all guests, including your photographer, to arrive to the airport at least 3 hours prior to departure.
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    Jocelyn Sent on 16/11/2021
    1.6 out of 5 rating
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    Poor communication and customer service

    My family and I were going to be guest at a destination wedding in Mexico originally in April 2021 but was changed to January 2022 and then ultimately cancelled due to Covid. Due to my poor experience with Romantic Planet Vacations I would not recommend them.

    My frustration with this travel group started when I had inquired about there Nonrefundable deposit and non-transferable policy. I was told that their policy was firm and there was no leeway. Although another guest was able to transfer the deposit and book their own trip. After the wedding couple cancelled their wedding I reached out again Romantic planet vacations to see if there was any way to get our deposit back at the very least a travel credit for future travel through Sunwing. There was no attempt to assist in this by the travel agent, she just stated it was non-refundable. Therefore all ~50 guests would loose their deposit, now I read their policy before we booked and knew the risk. I also know there is goodwill by companies and they could have attempted to reach out to Sunwing on our behalf which was not done. During the communication with the travel agent it felt that they did not have the guests best interests in mind. I am comparing my experience when I planned my own destination wedding as well as being a guest at other destinations weddings. With the changes to the dates and all the changes between government requirements and travel restrictions there has been extremely poor communication by the travel agent. In fact I had to send an email asking about Covid swab requirements as the final payment date is fast approaching and no info had been passed along to the guests. I believe a good travel agent would always have an open line of communication and would update all of their guests with any changes to travel requirements. After cancelling the trip the groom told my family that the resort had been struggling with Staffing due to Covid and would’ve resulted in a poor trip if we had went. Again! This information was never given to us by the travel group they would’ve stood by and excepted their guest to travel to the resort without knowing this.

    After writing a negative review the president of the company reached out to me in an email who asked to change or delete my review and to have compassion during times of COVID. I was impressed and optimistic when I started to read her email but I believe she was more concerned about my review than my experience. She never answered my questions to why another guest was able to transfer their deposit and I couldn’t. As well as she never addressed why they couldn’t attempt to have our best interest in mind and contact Sunwing on our behalf. So this is my updated review and I am disappointed with the customer service I have received and the lack of communication.

    Romantic Planet Vacations's reply:

    Dear Jocelyn,
    As per your booking terms and conditions with Sunwing Vacations, the deposits are 100% non-refundable. This was advised to you before you booked and is out of our control as previously explained. Your travel reservation was with Sunwing Vacations and your deposit was processed by them. We can also see that through the pandemic, your designated agent was very responsive and attentive to your needs and the needs of the wedding couple. When the couple decided to cancel the wedding recently, they did so outside of the Covid-19 refund policies. They were aware that their guests would lose their $200 deposits. You were presented with the option to continue to travel or cancel with loss of deposit. We can see how this can be frustrating for you and we're sorry that our empathetic attempts to ease your discontent didn't help. It is your satisfaction we continue to strive for but the result that you wanted of a deposit refund was not possible. The cancellation policies are completely outside of our scope and as already explained to you, we tried to negotiate these terms with Sunwing but was unsuccessful. We truly wish you the best and continue to send our best regards and support to the wedding couple. We know it was a difficult decision for them to make.
  • Alexxandra
    Alexxandra R. Sent on 23/03/2022
    4.8 out of 5 rating
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    Sint Maarten - Destination Wedding

    We met Corinne at the "Toronto Destination Wedding and Honeymoon Expo" by Romantic Planet Vacations and connected right away! She was very kind and patient since the beginning and helped us with booking our destination wedding to Sint Maarten, where we stayed at the Sonesta Maho Beach Resort, Casino and Spa. We had a fairly large group of approximately 60 guests on the trip, which had to be postponed twice (due to covid), before we were finally able to tie the knot! I know it must have not been easy dealing with everyone and especially because we had guests coming from different parts of the world, but she made it happen! Thanks so much for all your help and support, Corinne! 😊
    - Alexandra & David

    Romantic Planet Vacations's reply:

    Dear Alexandra and David,
    Congratulations on your wedding! We are so truly excited for you both and we feel grateful to have been a part of this incredible holiday. We appreciate your feedback and wish you both the very best and look forward to connecting again for your future travels!
    Sincerely;
    Romantic Planet Vacations
  • T
    Tasha S. Sent on 18/11/2021
    5 out of 5 rating
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    Great customer service

    Worked with Corrine and she made the process less stressful.

    Romantic Planet Vacations's reply:

    Dear Tasha,
    Thank you ever so much for your recognition of the hard work and efforts our team makes for your travel reservation. We greatly appreciate the time you have taken to share your experience! Safe travels! :)
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    Darryl A. Sent on 11/05/2022
    1 out of 5 rating
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    poor service

    Watch out! If your trip is cancelled, you may not get your refund. I have been waiting over 2 years and it is still " being processed". Can't get a timeline as to when i will receive it.
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