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Jollylaf
Newbie September 2021 Ontario

wedding wire Premium Account Renewal

Jollylaf, on September 24, 2020 at 10:08 Posted in Tech support 0 6
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Smiley heart Hello !

So I am sure a few of you guys had purchased the premium account (99&dollarSmiley winking for the website. Due to the global pandemic, my wedding had to be postponed (of course). My website is set to expire in October... and Wedding Wire requires that I pay another 99$ to extend my current account (otherwise my domain and website would no longer be accessible and I would loose everything I have done).

Isn`t it a little unfair ? I know it`s only 99$... but with everything going on (work lay off, unexpected expenses related to postponing the wedding, etc), I would think that the website would be more accommodating ?

What do you guys think ? I tried contacting the customer service but they were not helpful.


Thank you all Smiley smile

6 Comments

Latest activity by Vinod, on October 16, 2020 at 13:15
  • Vinod
    Featured August 2017 Ontario
    Vinod ·
    • Dispute

    Its hard to believe the payment requirement is needed to keep the upgraded information on hand and going. The American site as to the Canadian would be the price difference offered. Its hard to absorb what you may lose if the site shuts down your page.

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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
    • Dispute

    Hi Jolly-Ann,

    It looks like our Support Team has responded to your email. Please reply to that email with any additional questions.

    • Reply
  • Hank
    Featured December 2020 Ontario
    Hank Online ·
    • Dispute
    View quoted message

    I think premium has more design options, which would be cut if they don't renew. If the page contents are kept, it's not too crazy but a lot of web builds tend to also eliminate any content associated with the stylization code.

    • Reply
  • Amanda
    Featured August 2021 British Columbia
    Amanda ·
    • Dispute

    I wonder if you could just switch to the regular WeddingWire and not lose everything that you've already have on your premium page?

    • Reply
  • Jollylaf
    Newbie September 2021 Ontario
    Jollylaf ·
    • Dispute
    View quoted message
    Seriously!! The least they could do I think ! I’m pretty disappointed by this and won’t recommend this platform for my future bride friends as Ive hear way better things of others.



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  • Michelle
    Frequent user May 2021 British Columbia
    Michelle ·
    • Dispute

    I might be in the same boat. I do think it’s unfair to have to re pay for another year. It would be super great of WW to at least give a free 6 month extension. Honestly the Canadian WW is also significantly more expensive than the American WW site. I paid $36 Canadian on the American WW VS 99.00 Canadian. So maybe they should also consider a discounted rate. Anyone affected by covid, and postponed can get a year renewal for 24.99 or something.

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