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Gloria
Expert October 2022 Ontario

Unable to send msg

Gloria, on May 14, 2020 at 19:24 Posted in Tech support 0 26
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Anyone else unable to send/reply to private messages? I’m trying to respond to someone and says I can’t because “I’ve reached maximum nr of messages”...

26 Comments

Latest activity by Joey, on April 23, 2021 at 10:44
  • Joey
    WeddingWire Admin May 2015 Maryland
    Joey ·
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    Yay! Glad it worked out

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  • Sara
    Frequent user August 2021 Ontario
    Sara ·
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    I figured it out! I think it was a problem on my end. Thanks anyways 😊
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  • Joey
    WeddingWire Admin May 2015 Maryland
    Joey ·
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    I don't see any flags on your account that would prevent you from being able to send messages. Are you having trouble messaging other users or vendors?

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  • Sara
    Frequent user August 2021 Ontario
    Sara ·
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    Hi Joey! I realize this is an old thread but I'm unable to send private messages right now too.

    Can you help me out?

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  • Joey
    WeddingWire Admin May 2015 Maryland
    Joey ·
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    All done! I'm sorry about that!

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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Hi Joey, any chance you're able to reset my account so I can send private messages to other members of the community? I've been emailing help@weddingwire.com and despite the back and forth for almost a week, things still aren't resolved.

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  • Joey
    WeddingWire Admin May 2015 Maryland
    Joey ·
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    Done! Sorry about that!

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  • Gloria
    Expert October 2022 Ontario
    Gloria ·
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    Ooohhh gotcha
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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Same, but before that my sent messages weren't that frequent either so I'm surprised it tripped their spam filter.
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  • Gloria
    Expert October 2022 Ontario
    Gloria ·
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    I haven’t sent any since this post was created actually
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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    LOL, based on my sent folder, I would send messages spaced out 2-4 days apart but apparently it's enough to trip their spam filter.

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  • Gloria
    Expert October 2022 Ontario
    Gloria ·
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    I guess I still can’t send msgs 😭
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  • Gloria
    Expert October 2022 Ontario
    Gloria ·
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    🤔not sure. I haven’t sent a msg since. Let me try and PM you.
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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Anyone still experiencing this? I've sent an email to their support line but it still doesn't work.

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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Sasha! If you are still having trouble, please reach out to us at help@weddingwire.com so we can take a look!

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  • Sasha
    Frequent user June 2020 Ontario
    Sasha ·
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    Hi Joey. Can you reset mine too? Thanks
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  • Gloria
    Expert October 2022 Ontario
    Gloria ·
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    Thank you Smiley smile
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  • Joey
    WeddingWire Admin May 2015 Maryland
    Joey ·
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    Sorry about that, Gloria. Sometimes when too many messages are sent in a short amount of time it trips a spam filter but I've reset it.

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  • Sasha
    Frequent user June 2020 Ontario
    Sasha ·
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    Same thing happened to me. It started about a month ago. Lots of back and forth emails between admin and still not resolved.
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  • Kelsie
    Master July 2021 Ontario
    Kelsie ·
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    This happened to me and someone before!


    We had to contact the admins!
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  • Gloria
    Expert October 2022 Ontario
    Gloria ·
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    Thanks girl Smiley smile
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  • Gloria
    Expert October 2022 Ontario
    Gloria ·
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    Oh okay. Glad to know it’s not just me
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  • Amelia
    Master October 2020 New Brunswick
    Amelia ·
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    I moved this discussion to tech support, hopefully someone with more skill than I can give you a hand!
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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Looks like a ww glitch. Tried to send you one and it did the same thing.

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  • Gloria
    Expert October 2022 Ontario
    Gloria ·
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    I did and still said same thing 😭
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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Maybe there's a limit to the mailbox. Try deleting old ones?

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