Richview Glass

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  Brenda Di Nallo, Married on 06/08/2016

  • Quality of service:
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  • Value:

    Regular
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  This place is only good IF they have the product in stock. We were very happy with our vases but that was it. Ordered Flower Balls and it took 2 months with LOTS of excuses. Lucky we were ordering VERY early 8 months early. Then we proceeded with table overlays which took long ... View more then we get a phone call that they don't have what we want from the supplier and was talked into a different supplier which of course cost more. We ordered that in December 2015 and to this day they have not arrived (now we are in March 2016). Again this girl Francis, who is very disorganized, gives a lot of excuses that should never be. Now while we await our order we think we had better get our flowers because who knows how long that will take. She quoted us a price last year out of the air and then placed an order to which she said she needed to get a quote and call us. This woman NEVER calls back or updates us upon our orders. We call her and she says she is busy and will call back. She doesn't so we call her again and now she is saying that they don't do flowers for the bridal party and that the vendor supplier do them and that there are NO guarantees and so on and so on. Then says she is too busy and has no time for my small order that she has bigger priorities My advice, do not go there unless you are ready for problems, delays, miss-quotes. Hope I can find another place to place my orders fast now. This company which also goes by viva-rosa.com will waste your time.

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  Kim Luke, Married on 17/10/2015

  • Quality of service:

    Bad
  • Responsiveness:

    Bad
  • Value:

    Bad
  • Flexibility:

    Bad
  • Professionalism:

    Bad

  Tried to use RichView Glass a few times now for brides. The first time we thought we were asking for items on too short of a notice (2months) however we tried again twice afterwards; Once for vases and the other time for decor items. In both attempts RichView failed to produce ... View more products of value or the right products at all. The woman that owns the store is very unprofessional. They are always "waiting" on stock/shipment. Upfront they/she seem nice but has never pulls though on what they promise. Never calls back when they say they will. They showcase one price, but are very inconsistent. So if you are willing to over pay/pay first and don't have a time line. Or happen to live in the area to continuously keep on top of them, this place may work for you. Otherwise depending on the product/s you want, you may be waiting, and waiting, and waiting on them. We highly recommend finding a different wholesaler if you can.

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  [Private user]

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  Awful Product, Even Worse Customer Service The wrong vases were delivered the first time. When they sent the right vases, the vases came with bottom parts unglued. When I called to inform them, the owner of the business actually told me that I should buy some glass glue and glue it back on myself and she would not be refunding me for the damaged purchase.

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  Lukas Raczynski, Married on 05/07/2013

  • Quality of service:

    Good
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Good
  • Professionalism:

    Excellent

  Price and selection were excellent. Owner was very knowledgable, flexible and able to meet our requirements no matter how urgent we needed them. Overall very satisfied and would recommend to anyone!

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  [Private user]

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  Great service, great value of the centrepiece vases and pomanders. Would definitely recommend to all my friends.

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