About
Promises and Lace, based in Burlington, has developed a fantastic reputation for offering high-quality and premium wedding dresses at a reasonable and competitive price that won't break the bank. Enjoy a new experience in wedding gowns, and affordable world of luxury, elegance and tradition with unsurpassed quality and service. Contact the team today!
Designs Offered
The team carry a fantastic selection of the latest designs by Pronovias, Maggie Sottero, Justin Alexander, Enzoni, Paloma Blanca, Essence of Australia, and more. The friendly and helpful team will go out of their way to help you decide which wedding dress is right for you.
How They Work
Promises and Lace are known for their excellent service, their knowledgeable staff offers experienced advice about bridal fabrics and designs. They can custom a gown and coordinate the perfect look with your exquisite headpiece, matching veil, shoes and jewellery.
Vendors you may like
Check out other vendors that are popular with couples right now
Reviews
Write a review-
Quality of service 3.6 out of 5 rating
-
Response time 3.8 out of 5 rating
-
Professionalism 3.5 out of 5 rating
-
Value 3.8 out of 5 rating
-
Flexibility 4 out of 5 rating
Wonderful Experience
-
-
-
+2 Photos
Outstanding
Due to personal circumstances, I desperately needed a dress; I didn’t have a lot of runway between getting engaged and when we were going to be married. So with my mom’s help, we called different places asking whether there were dresses that I could get off the rack with little to no alterations. Lynn, the owner, assured my mom they had a decent selection of dresses that could be bought off the rack, and encouraged us to come and visit their store to try some on. I followed up separately to book an appointment. I went alone and met with an associate, Carol, when I arrived. I was a little intimidated that I was the only one in the store, but Carol was very friendly and immediately asked me what I was looking for and what my budget was so she could assist me. I hesitantly showed her 3 photos of dresses I liked, nervous that they wouldn’t have anything readily available let alone one that I liked. Carol proceeded to pick out a handful of dresses in my size (which she never actually told me) and with each one I tried on she asked me what I liked and didn’t like. Her experience was evident when she provided me with her own opinion after I asked for it, about what looked good and what didn’t on my body. After the first two she confidently pulled out a couple dresses that were more suited to the simplicity I was favouring. It was the fourth dress I tried on and I liked it immediately; although I started gaslighting myself thinking there’s no way I had found my dress within the first 30 minutes of stepping into the store. Carol was so experienced, kind, and could see I was second guessing my gut feeling, so she encouraged me to try on a few more, each one aligned with elements or features I had told her I liked. I didn’t love any of them as much so it was clear I had found my dress. When I came out of the dressing room holding the dress she assisted me with purchasing and walked me through next steps: Carol stated I could take it anywhere to be altered since I only needed minor adjustments (a tuck at the hips, shortening the straps, hemming the bottom of the dress) but if I wanted, I could bring it back to the seamstress they were partnered with (they have a small office in the back of the store). Carol clarified that it was a separate business, and that I could book an appointment with Kay for a different date/time. So an hour after I walked in, I walked out carrying a dress I loved that fit me nearly perfectly. Promises and Lace was the first bridal store I went to. Two days later, I had another appointment at a different bridal store (in downtown Toronto) and did not find anything else that I liked. The other store had 1 on 1 service, however Carol’s experience spoke volumes as the associate from the other store was not as helpful in showing me styles I liked, or showing me options in my budget. A week later I was back at Promises and Lace to meet Kay for minor alterations. Kay was also wonderful and knew exactly where it needed a little here and there, she pinned it and I was so happy with it. After that I only tried it on once more to make sure the alterations were what I wanted and the rest is history! On wedding day I received so many compliments on my dress and I felt beautiful and like myself the whole time. I had also practiced our first dance with a longer skirt similar to my dress, and in my heels, so our routine went off without a hitch. I would recommend Promises and Lace anytime; the experience and professionalism in the service I received from Carol and Kay was far above the other store I went to. They made me feel looked after, listened to, and were totally accommodating to my needs and circumstances.
Photos courtesy of & copyright Mango Photography
-
-
-
+5 Photos
Shop elsewhere
Flash forward to March 2022- my dress was 2
Months late arriving- the store was very unhelpful- many calls placed and no voicemails returned. When the dress did arrive- after many frustrated calls- it was the wrong dress in the wrong size, 2 months away from my wedding….. the supplier did let the store know my dress was discontinued- the owner decided not to tell me and let them ship a similar dress without my consent. Inexcusable. I even reached out to the manufacturer, and they too were shocked the store had done this.
I was given some customer service from the owner once it was proven that it was the wrong dress and it was the stores mistake - but in the end, what was agreed upon and what actually happened were two different things. She never followed up. And the store staff (except 1 associate) were so rude and unhelpful. Uncaring. And I’m out hundreds of dollars.
I ended up having to alter the dirty sample dress- which was to be cleaned- and when unbagged at home 3 days prior to the wedding had dirt all up the train. Could not believe it…
The only saving grace of this day was their seamstress- she was amazing beyond belief- and worked with me when the store wouldn’t. She even brought me to her home late at night to help as she could see how upset I was and was disappointed in the store’s response. She made this experience salvageable. I would highly recommend her. My dress was beautiful…. But it didn’t fit as it should… she did her absolute best. And for that I am grateful.
Do yourself a favour and shop elsewhere. Not worth the hassle- and definitely not the place if you’re looking for a feel-good-bridal-moment.
I had been to several stores in the area with one of my bridesmaids (who was also getting married) and no store seemed to have anything good to say about this place. I was warned multiple times by 6 different bridal stores that I was going to have issues… and I sure did.
Don't Shop here please
Loved my dress
Perfect bridesmaid dresses
Very Accommodating and Friendly
Excellent experience!
The team feels like family!
The only issue we ran into was with the owner (Lynn) as there seemed to be a miscommunication with the staff who ensured me my dress would be in by July, when truly the delivery date was over a month later. Everything worked out but I was made to feel like I was in the wrong and that’s stressful as a bride who’s 6 weeks out from her wedding with zero communication from the owner as to status.
Easy Process for Your Bridesmaids
Are you interested?
Request pricingExplore other vendors in your area
Browse the most popular wedding vendors and find yours!
Discover vendors